GhostBedReviews of ghostbed.com

Response from GhostBedJul 30, 2026

Hi Theresa, Thank you for sharing your feedback. I'm sorry to hear your delivery date changed multiple times. I completely understand how frustrating that is, especially with an upcoming hospital stay and the need to have everything delivered and set up beforehand. I took a look at your shipment, and I'm happy to see it's currently in transit with FedEx and is scheduled for delivery on Monday, August 3. We know the changing delivery dates have been disappointing, and we truly appreciate your patience throughout the process. If you need any assistance once your mattress arrives, or if there's anything we can do to help, please don't hesitate to reach out to our Customer Experience team at [email protected] or 954-941-1800. We appreciate you choosing GhostBed and hope your new mattress provides the comfort and support you're looking for. We also wish you all the best with your upcoming procedure and recovery. Warm regards, Dennis Manning Senior Director, Customer Experience, GhostBed [email protected]

Response from GhostBedJul 27, 2026

Thank you, Kurt, for taking the time to leave us a 5-star review! I'm so glad to hear that our team was friendly and helpful when you called for information. We believe every customer deserves honest answers and a great experience from the very first conversation, whether they're ready to purchase or simply exploring their options. We truly appreciate your feedback and look forward to helping you whenever you're ready. Thank you for considering GhostBed! Dennis Manning Senior Director, Customer Experience GhostBed [email protected]

Response from GhostBedJul 27, 2026

Thank you so much, Jackie, for taking the time to share your experience! There's nothing better than hearing from a customer who has enjoyed their GhostBed for six years and still loves it. We design our products to provide lasting comfort and support, so it's incredibly rewarding to know your mattress has continued to deliver over the years. Thank you for being part of the GhostBed family. We truly appreciate your loyalty and look forward to providing you with many more years of great sleep! Dennis Manning Senior Director, Customer Experience GhostBed [email protected]

Response from GhostBedJul 23, 2026

Thank you for taking the time to share your experience. I'm sorry to hear that this situation left you feeling disappointed. After reviewing our records, I found that your adjustable base was purchased in February 2021. At the time you contacted us regarding the replacement leg, the parts warranty had already expired, so our team offered to make the replacement part available for purchase at our standard replacement cost. An invoice was prepared, but our records indicate the replacement leg was never purchased. I also noticed that you continued to place additional orders with GhostBed later that year, including sheets, pillows, and a GhostProtector, and we truly appreciate the confidence you placed in us with those purchases. While I understand that this wasn't the resolution you were hoping for, we sincerely appreciate your business and your feedback. We will continue looking for ways to improve both our products and the support experience we provide. Dennis Manning Senior Director, Customer Experience, GhostBed [email protected]

Response from GhostBedJul 22, 2026

Thank you for taking the time to share your thoughtful feedback and for being a GhostBed customer since 2022. We're pleased to hear you're enjoying your mattress and that our team was able to help by providing a complimentary foam topper when you found the mattress firmer than expected. Our goal is always to find a solution that helps our customers sleep more comfortably. We also appreciate your suggestions regarding the adjustable base remote. Feedback like yours about making the buttons easier to identify in the dark, improving illumination, and creating more convenient storage is incredibly valuable. While we can't promise future design changes, comments like these are shared with our product team as we continue to improve our products. Thank you again for recognizing our team's responsiveness and for sharing both what worked well and where we can do better. We truly appreciate your business and hope you continue to enjoy many restful nights with your GhostBed. Dennis Manning Senior Director, Customer Experience GhostBed [email protected]

Response from GhostBedJul 16, 2026

Hi Linda, Thank you for bringing this to my attention, and I sincerely apologize for your experience. I reviewed your request and found that while our team responded to your inquiry on July 7, an internal error prevented your warranty request from being forwarded to the appropriate operations team for review. As a result, your case was inadvertently closed before the process was completed. I've corrected that issue, submitted your warranty request for processing, and sent you an update so you know exactly where things stand. Thank you for your patience and for giving us the opportunity to make this right. We appreciate your business and will continue working to improve our processes so experiences like this don't happen again. Dennis Manning Senior Director, Customer Experience GhostBed

Response from GhostBedJul 15, 2026

Hi George, Thank you for your 4-star review and for sharing your experience with GhostBed! We're delighted to hear you're enjoying your mattress and that you've experienced such a positive difference in your comfort after making the switch. There's nothing better than hearing that our customers are sleeping more comfortably and waking up feeling better. Thank you for choosing GhostBed and for placing your trust in us. If there's ever anything we can do to make your experience a full 5 stars, please don't hesitate to let us know. Warm regards, Dennis Manning Senior Director, Customer Experience GhostBed [email protected]

Response from GhostBedJul 15, 2026

Hi Jason, Thank you so much for your wonderful 5-star review and for being a loyal GhostBed customer over the years. It's especially rewarding to hear that your investment has continued to pay off with years of comfortable sleep. Knowing that your adjustable setup is still performing well after more than six years speaks to exactly what we strive to deliver—lasting comfort and quality our customers can count on. We're also happy to hear you're enjoying your Faux Down Pillow. It's always great to know our products continue to provide the comfort you expected long after your purchase. Thank you again for your continued trust in GhostBed and for taking the time to share your experience. We truly appreciate your support. Warm regards, Dennis Manning Senior Director, Customer Experience GhostBed [email protected]