GhostBedReviews of ghostbed.com

Beware! GhostBed's handling of the return process under the 101-Night Sleep Trial is deceptive and misleading. I requested a return because the mattress GhostBed Signature Hybrid King was too soft and did not provide sufficient support. GhostBed advised that the mattress had to be donated before my refund could be processed. However, the donation organizations GhostBed suggested did not accept used mattresses, and the alternative I found charged a pickup fee. On September 24, I wrote to GhostBed: “Since GhostBed requires the mattress to be donated in order to complete the return and receive my refund, please confirm that GhostBed will reimburse or cover the required pickup cost. Alternatively, please have GhostBed arrange to pick up the mattress directly and process my refund.” GhostBed subsequently arranged for a technician to pick up the mattress. On September 26, the technician removed the mattress from my home. I therefore understood that GhostBed had arranged the pickup and would complete the return and process my refund. After the mattress was removed, GhostBed informed me that the technician would either dispose of the mattress or give it to someone who could use it. GhostBed then told me that I was still responsible for providing donation documentation, including the recipient’s information and signature. This is impossible for me to provide. GhostBed arranged the pickup, its technician took possession of the mattress, and I have no control over what happens to it afterward. Any documentation concerning its ultimate disposition must be obtained from the technician or the company GhostBed retained. I have complied with the return process, and the mattress is no longer in my possession. GhostBed should immediately issue the refund, yet they have not done this.

I purchased a split king adjustable base and mattresses in 2022. Both my frames have split at the welds on the head portion of the frames. The head is no longer able to be raised. I put in a warranty claim and they are charging me $788 to ship the frames. I paid roughly $6400 for my bed and bought accessories later on. This was no small investment. I can buy a new adjustable frame from other companies for a similar cost to shipping mine defective bed back! I loved this bed and relied on it heavily for accessibility needs. To say I am disappointed in the warranty’s shipping fees is an understatement. We are not big people, I am 130lbs and my husband is 260, and both sides of the split king have split at the welds. Why I am having to pay $788 for shipping is not right! I use to praise the company but now I feel buyers need to be aware. Warranty claims will cost you out of pocket for shipping fees $788 to be exact and leave you with a super expensive broken bed.

Affer loads of problems with the bed i purchased 9th april 2026 it is now caved in from the bottom and only 9.5 stone this should have not happened beds are surposed to last 10years i now have no bed so i will be going to trading standards i would advise no1 to purchase a bed from this company quality is rubbish and service is appauling you say you dont have anything on file i have every screen shot with your conversation to me .

Well just about everything went wrong with my first purchase the frame broke apart your motors are strong but your metal frame is too weak, a corner weld ripped apart. Costco send me a replacement bed frame and told me not to return the first one. The replacement item had no metal frame arrangement and looked to flimsier so I decided to take the broken part off the bed frame and have it rewelded. All was good for awhile but soon after started hearing funny noises again during the lifting and sure enough the motor mounting bracket was tearing in two, so I wrapped it with fiberfix to hold it together but my headboard lift was only 75% now but soon after the cross member frame piece the motor mounting bracket was attached to was bending.The only thing i could think of to support that was wedging piece of 2x4 between floor to keep it with the bed but next other areas were beginning to move resulting in only about ten percent of lift actually happening. Only good thing about your design is motors are strong! I should mention I sleep alone and am only 170 lbs! Also when one spends $2499. on a bed and mattress you expect better! That being said I have no complaints of the mattress, I went with the GHOSTBED recommended hybrid. Three years of frustration!

One of the worst companies! They sell you something that you don't want and will not accept returning even when the package is not opened! Worst costumer service!

Company did not honor the warranty with the adjustable base, argued with me several times on how to fix it, and finally wanted to charge me for multiple parts to fix it instead Clarification on the reply from ghost bed They attempted to call it a part warranty, when the tire leg and securement for the leg had ripped from the frame. This would have been covered under the manufacturer warranty as a faulty product, a warranty that actually had two more years on it. Also the sheets and pillows they mention were purchased the same year as the adjustable base, before the entire warranty fiasco

I asked for warranty information, and never received it. I received a case closed email

You all just took money out of my account and it’s been years since I purchased anything from you stop going in my account