Claudia
Overall positive experiece with Ghostbed
Ordering process was great (had to order on the phone to manage delayed delivery needed to coincide with my move). Delivery was smoothless and so was setup. Only issue is that the mattress has a couple of "wrinkles" since new that have not gone away. It is comfortable but is weird it has these wrinkles.
Response from GhostBedOct 9, 2026
Hi Claudia, Thank you for your 4-star review and for choosing GhostBed! We're delighted to hear that our team was able to accommodate your delivery timing around your move and that both delivery and setup went smoothly. Most importantly, we're glad you're finding your new mattress comfortable. We also appreciate you bringing the wrinkles to our attention. We understand your concern and want to take a closer look. I've personally reached out to you by email to request a few photographs so our team can review what you're experiencing and determine the appropriate next steps. Thank you again for your feedback and for giving us the opportunity to assist. We're here to help! Warm regards, Dennis Manning Senior Director, Customer Experience GhostBed