GhostBedReviews of ghostbed.com

Response from GhostBedOct 21, 2026

Thank you for such a thoughtful five-star review! We’re delighted the GhostBed Massage Topper was worth the wait—from the thoughtful extras to finding your favorite settings. It sounds like your family enjoyed trying it, too! We also appreciate your honest feedback about its bulk and your wonderful shout-out to Jacinta. We’ll be sure to share your kind words with her. Thank you for choosing GhostBed and taking the time to share your experience! Dennis Manning Senior Director, Customer Experience GhostBed

Response from GhostBedOct 20, 2026

Hi Quinton, Thank you for the five stars—and for giving GhostBed a home in both your house and your cabin! We appreciate your honest feedback and your kind words about our company. We understand that arriving at a freezing cabin to find a very firm mattress makes for a chilly welcome. Memory foam can become firmer in cold temperatures and needs time to soften as the room warms up. We’re glad your mattresses and pillows have otherwise served you well for over a year. Thank you for being part of the GhostBed family! Dennis Manning Senior Director, Customer Experience GhostBed

Response from GhostBedOct 20, 2026

Michele and Greg, thank you for giving Jacinta such a wonderful shout-out! We’re delighted her patience, knowledge, and friendly approach made your experience a great one. We’ll be sure to share your kind words with her. Thank you for choosing GhostBed! Dennis Manning Senior Director, Customer Experience GhostBed

Response from GhostBedOct 12, 2026

Liviu, Good day. I received this feedback from you on TRUST PILOT - After les than 2 years the mattress start sinking in the place where you sleep and losing the original shape. For the price I paid, I didn`t expected that. So I am disappointed with this product ! Your order is from 1/25/2021 - we are at about 5 years. We can help. Sorry for the trouble. For a defect/warranty issue in Canada, timing matters: within 1 year claims may allow factory recovery; after 1 year credit may be possible. For processing, provide photos of the law tags front & back. Also include required measurement photos showing the full height/size; a ±1-inch variance is allowed. Dennis Manning, Director

Response from GhostBedOct 16, 2026

Stephanie, what a wonderful compliment! Knowing your GhostBed is still supportive after ten years—and one of your favorite things to come home to—means so much to us. Thank you for choosing GhostBed again. We’d love to help you find your next model and make the upgrade just as rewarding. Dennis Manning Senior Director, Customer Experience GhostBed

Response from GhostBedOct 9, 2026

Hi David, Thank you for your wonderful 5-star review! We're delighted to hear that our team was able to assist with your warranty replacement so quickly and that you're pleased with your new bed frames and their updated design. Standing behind our products and providing exceptional customer service are incredibly important to us, so it's especially rewarding to hear that your experience reflected those commitments. Thank you for being part of the GhostBed family and for taking the time to share your experience. We truly appreciate your continued trust in us! Warm regards, Dennis Manning Senior Director, Customer Experience GhostBed

Response from GhostBedOct 9, 2026

Hi Claudia, Thank you for your 4-star review and for choosing GhostBed! We're delighted to hear that our team was able to accommodate your delivery timing around your move and that both delivery and setup went smoothly. Most importantly, we're glad you're finding your new mattress comfortable. We also appreciate you bringing the wrinkles to our attention. We understand your concern and want to take a closer look. I've personally reached out to you by email to request a few photographs so our team can review what you're experiencing and determine the appropriate next steps. Thank you again for your feedback and for giving us the opportunity to assist. We're here to help! Warm regards, Dennis Manning Senior Director, Customer Experience GhostBed