GhostBed helps people sleep better so they can live better. We design and build innovative mattresses, adjustable bases, pillows, and sleep products that deliver exceptional comfort, support, cooling, and recovery for every type of sleeper.Our products are engineered to help customers fall asleep faster, stay comfortable throughout the night, and wake up feeling refreshed and ready for the day ahead. Whether someone is looking for pressure relief, temperature regulation, improved recovery, or simply a more comfortable night's sleep, GhostBed offers solutions designed to fit their needs and lifestyle.What sets GhostBed apart is our focus on combining advanced sleep technology with lasting quality and outstanding value. We believe premium sleep should be accessible, which is why we back our products with generous warranties, sleep trials, and customer support that puts people first.At GhostBed, we're passionate about improving lives through better sleep. Every product we create is designed with one goal in mind: helping our customers wake up feeling their best, every single day.
GhostBed (ghostbed.com) has 252 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
Also known as
ghostbed.com
Website
ghostbed.com
Category
Furniture Stores
Location
Plantation, Florida
Listed on Five Star Index
2026
About these reviews
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The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I order the massage topper which is an amazing improvement over my so called massage bed platform. This mattress topper sits on top of your current mattress as gives a great massage. Also you can adjust time, temperature, and intensity. Which I also love because my massage mattress which simply vibrates only goes for 15 minutes. I can set the Ghost topper for 30 minutes and am usually asleep before time runs out. Plus I can move it to my guest room for my guests to try. It’s just what I wanted. I don’t know how long it lasts with daily use, guess we’ll find out.
Response from GhostBedSep 3, 2026
Rachell - Thank you so much for the fantastic 5-star review! We love hearing that the GhostBed Massage Topper has been such an upgrade to your sleep experience. Being able to customize the time, temperature and intensity—and apparently fall asleep before the 30-minute session is even finished—sounds like a pretty good endorsement to us!
We also love that you can move it to the guest room and let your guests experience it for themselves. We hope you enjoy many relaxing nights with it, and please know our team is always here if you ever need anything.
Thank you for choosing GhostBed and for taking the time to share such a detailed review.
Dennis Manning
Senior Director, Customer Experience
GhostBed
[email protected]
CO
Connie
Ordering was simple and helpful and the…
Ordering was simple and helpful and the associate was friendly and patient.
Response from GhostBedAug 28, 2026
Hi Connie,Thank you so much for the 5-star review! I am thrilled to hear that our team made your ordering process simple, friendly, and patient. We always strive to provide a helpful experience, and your feedback lets us know we are on the right track. Enjoy your GhostBed!Best regards,Dennis ManningSenior Director, Customer Experience, GhostBed
NB
Nancy B.
Your team was extremely helpful in…
Your team was extremely helpful in replacing my broken bed frame. The White Glove team from LoadUp couldn’t have been nicer or helpful. Great experience.
Response from GhostBedAug 27, 2026
Hi Nancy,
Thank you so much for taking the time to share your experience! I am thrilled to hear that our customer experience team was able to swiftly resolve the issue with your bed frame. We deliberately partner with premium delivery services like LoadUp because we want our "White Glove" experience to be exactly that—seamless, polite, and helpful.
Welcome to the GhostBed family, and we hope you enjoy many nights of great sleep ahead!
Best regards,
Dennis Manning
Senior Director, Customer Experience GhostBed [email protected]
LH
Lauren H.
So comfortable!
The sheets are very comfortable and the quality is exceptional. There are less expensive sheets on the market, but you get what you pay for.
Response from GhostBedAug 27, 2026
Hi Lauren,Thank you so much for the wonderful 5-star review!We are thrilled to hear that you find our sheets so comfortable and that the exceptional quality stands out to you. We truly believe in crafting products that offer lasting comfort, and your feedback perfectly captures our goal: providing value that is worth every penny.We appreciate you choosing GhostBed and taking the time to share your experience!Best regards,Dennis ManningSenior Director, Customer [email protected]
MV
Michael V.
I give the mattress a 5 star.The first…
I give the mattress a 5 star.The first night I slept on it, I was out and didn't wake up till morning. My back also did not hurt at all, which was great. The issue I have is the base. The legs are all the way out on the edges and corners.Luckily, I was wearing slippers so I didn't break a toe when I hit the corner leg.It would be better if these legs were farther back under the frame.
Response from GhostBedAug 26, 2026
Hi Michael,Thank you for sharing your feedback! We are thrilled to hear that your GhostBed mattress gave you a 5-star first night of sleep and completely relieved your back pain—that is exactly what we aim for.We also really appreciate your candid feedback regarding the placement of the base legs. Your safety is incredibly important to us, and we are very glad to hear your toes are okay! Designing our bases with the legs at the outer edges helps ensure maximum, stable support for the mattress and sleepers, but we completely understand how easy it can be to bump into them when moving around the bed. We will certainly pass your comments along to our product design team as we continuously work to improve our products. If you ever need assistance or have further questions, please feel free to reach out to us directly at [email protected] you again for choosing GhostBed, and we wish you many more nights of pain-free sleep! Best regards, Dennis Maning, Senior Director, Customer Experience - [email protected]
KJ
Kim J.
Quick shipping
Quick shipping, easy to install (IOW no assembly required), and responsive customer svc. It did take a while to get my refund for the white glove service, which they don’t typically refund even if you don’t use it. Tip: don’t bother with White Glove unless you are completely unable to perform any kind of manual labor. It’s very easy. Hardest part would be getting the mattress where it needs to go. Otherwise, it said breeze.
I bought a split king adjustable bed. Honestly, the bed is kind of a pain. We’re still working on a solution for the splitting separating the middle. Mattress is a very comfortable. Which is a luxe hybrid and my husband got the foam but the verdicts are still out on the long-term viability. I am waking up with headaches, but probably in parts since I’m using pillows on an incline which I don’t need to do. Going to an adjustable bed is an adjustment in itself give it time.
Response from GhostBedAug 21, 2026
Hi Kim,
Thank you for the 5-star review and for taking the time to share such detailed feedback about your experience.
We’re glad to hear your order arrived quickly, setup was easy, and our Customer Service team was responsive. We also appreciate your patience regarding the White Glove Service refund, and we’re sorry that portion of the experience took longer than expected.
A Split King adjustable setup can definitely take some getting used to, and we appreciate your candid feedback as you and your husband continue adjusting to your new sleep setup. Most importantly, we're happy to hear you're finding your Luxe Hybrid comfortable.
Please don’t hesitate to reach out if we can help with the separation you're experiencing between the mattresses or with getting your adjustable setup dialed in for you both.
Thank you again for choosing GhostBed, Kim. We truly appreciate your business and your thoughtful review.
Dennis Manning
Senior Director, Customer Experience
GhostBed
[email protected]
EK
Edwrd K.
We just love the mattress.
We just love the mattress.
Response from GhostBedAug 19, 2026
Edward, thank you for the 5-star review! We’re thrilled to hear that you’re loving your new GhostBed mattress. There’s nothing better than knowing a new customer is already sleeping comfortably and enjoying their purchase. Welcome to the GhostBed family, and here’s to many great nights of sleep ahead!
Dennis Manning
Senior Director, Customer Experience
GhostBed
[email protected]
JG
James G.
I have a mattress and no frame
I have a mattress and no frame. It’s not gonna be here till Tuesday unbelievable.
Response from GhostBedAug 26, 2026
AI Mode Conversation: this is Dennis Maning, Senior DIrector at GhostBed. I have to respond to a 4-Star, TRUST PILOT review. Michael from MI - I give the mattress a 5 star.The first night I slept on it, I was out and didn't wake up till morning. My back also did not hurt at all, which was great. The issue I have is the base. The legs are all the way out on the edges and corners.Luckily, I was wearing slippers so I didn't break a toe when I hit the corner leg.It would be better if these legs were farther back under the frame.this is Dennis Maning, Senior DIrector at GhostBed. I have to respond to a 4-Star, TRUST PILOT review. Michael from MI - I give the mattress a 5 star.The first night I slept on it, I was out and didn't wake up till morning. My back also did not hurt at all, which was great. The issue I have is the base. The legs are all the way out on the edges and corners.Luckily, I was wearing slippers so I didn't break a toe when I hit the corner leg.It would be better if these legs were farther back under the frame.Hi Dennis. Here is a professional, empathetic response tailored for Michael's Trustpilot review. It celebrates his excellent sleep experience while gently addressing his feedback about the base legs.Hi Michael,Thank you for sharing your feedback! We are thrilled to hear that your GhostBed mattress gave you a 5-star first night of sleep and completely relieved your back pain—that is exactly what we aim for.We also really appreciate your candid feedback regarding the placement of the base legs. Your safety is incredibly important to us, and we are very glad to hear your toes are okay! Designing our bases with the legs at the outer edges helps ensure maximum, stable support for the mattress and sleepers, but we completely understand how easy it can be to bump into them when moving around the bed.We will certainly pass your comments along to our product design team as we continuously work to improve our products. If you ever need assistance or have further questions, please feel free to reach out to us directly at [email protected] you again for choosing GhostBed, and we wish you many more nights of pain-free sleep!Best regards,The GhostBed TeamWhy this response works:Validates the Mattress Success: It immediately highlights his 5-star experience with the mattress and back pain relief.Addresses Safety with Light Empathy: It explicitly acknowledges the toe-bumping incident with relief that he wasn't hurt, showing the brand genuinely cares about customer well-being.Explains the "Why": It briefly explains why the legs are positioned on the outer edges (stability and weight support) so the design choice makes sense to readers.Action-Oriented Closure: It promises to pass the feedback to the product team and provides a direct communication channel.If you would like to adjust the tone (e.g., make it shorter, more casual, or more formal) or include a specific customer service offer, let me know!AI can make mistakes, so double-check responses TRUST PILOT - Janet - there was a delay with shipping - I have a mattress and no frame. It’s not gonna be here till Tuesday unbelievable. - ALl items arrived 8/20Here is a professional, empathetic draft response to Janet's Trustpilot review.Draft ResponseHi Janet,Thank you for sharing your feedback. I am very sorry for the shipping delay and the frustration it caused. Managing a mattress without a frame is incredibly inconvenient, and I completely understand your disappointment regarding the Tuesday delivery timeline.Our records show that your full order has now been delivered as of August 20th. We are continuously working to improve our shipping coordination to prevent split-delivery gaps like this in the future.If there is anything else we can do to assist you, or if you have any outstanding questions about your order, please reach out to us directly at [Insert Support Email/Phone]. We appreciate your patience.Best regards,The Customer Care Team
