Gerrit H.
Well just about all went wrong…
Well just about everything went wrong with my first purchase the frame broke apart your motors are strong but your metal frame is too weak, a corner weld ripped apart. Costco send me a replacement bed frame and told me not to return the first one. The replacement item had no metal frame arrangement and looked to flimsier so I decided to take the broken part off the bed frame and have it rewelded. All was good for awhile but soon after started hearing funny noises again during the lifting and sure enough the motor mounting bracket was tearing in two, so I wrapped it with fiberfix to hold it together but my headboard lift was only 75% now but soon after the cross member frame piece the motor mounting bracket was attached to was bending.The only thing i could think of to support that was wedging piece of 2x4 between floor to keep it with the bed but next other areas were beginning to move resulting in only about ten percent of lift actually happening. Only good thing about your design is motors are strong! I should mention I sleep alone and am only 170 lbs! Also when one spends $2499. on a bed and mattress you expect better! That being said I have no complaints of the mattress, I went with the GHOSTBED recommended hybrid. Three years of frustration!
Response from GhostBedAug 11, 2026
Thank you for taking the time to share your experience. I'm very sorry to read about the frustration you've had over the past three years. Based on what you've described, it sounds like you've gone through multiple issues involving your adjustable base, including a replacement through Costco and subsequent structural concerns. That is certainly not the ownership experience we want any customer to have. I appreciate the detailed information you've provided, as it gives us a much better understanding of what you've experienced. I'd like the opportunity to review your situation with our Product Support team to better understand what occurred and determine whether there are any options still available to assist you. At your convenience, please email me directly at [email protected] with your name, Costco order information (if available), and any photos you may still have of the adjustable base. I'll personally review the details and see how we can help. Thank you again for bringing this to our attention. Dennis Manning Senior Director, Customer Experience GhostBed [email protected]