GhostBedReviews of ghostbed.com

Response from GhostBedJul 14, 2026

Hi Robert, Thank you for your wonderful 5-star review! We're thrilled to hear you're enjoying the comfort of your GhostBed and the adjustable base with vibration features. Our goal is to create a sleep experience that combines personalized comfort with features that help you relax and unwind, so it's great to know it's making a positive difference for you. Thank you for choosing GhostBed and for taking the time to share your experience. We truly appreciate your support and hope you continue to enjoy many restful nights ahead. Dennis Manning Senior Director, Customer Experience GhostBed [email protected] Robert, Thank you for your wonderful 5-star review! We're thrilled to hear you're enjoying the comfort of your GhostBed and the adjustable base with vibration features. Our goal is to create a sleep experience that combines personalized comfort with features that help you relax and unwind, so it's great to know it's making a positive difference for you. Thank you for choosing GhostBed and for taking the time to share your experience. We truly appreciate your support and hope you continue to enjoy many restful nights ahead. Dennis Manning Senior Director, Customer Experience GhostBed [email protected]

Response from GhostBedJul 14, 2026

Hi Tanaya, Thank you for taking the time to share your experience with us. While I'm pleased to hear you're happy with your GhostPillow, I'm disappointed that the purchasing and delivery experience fell well short of the standard we want every customer to receive. I understand how frustrating it must have been to place an order only to learn the item was backordered after our website showed it as available. I also appreciate your feedback regarding the packaging. Your pillow should have arrived in excellent condition, and your comments about the shipping method have been shared with our fulfillment team for review. I also understand your concerns about pricing and customer service. While pricing can change over time due to manufacturing and material costs, we never want any customer to feel their experience wasn't valued. Thank you again for recognizing the quality of the GhostPillow itself while also providing honest feedback about where we need to improve. Reviews like yours help us identify opportunities to deliver a better overall customer experience. Dennis Manning Senior Director, Customer Experience GhostBed [email protected]

Response from GhostBedJul 13, 2026

Hi Scott, Thank you for choosing GhostBed again! There's nothing better than hearing from a returning customer. Having an extra set of sheets ready to rotate is a great way to keep your bed feeling fresh while making laundry day a little easier. We truly appreciate your continued support and are grateful to be part of your home. Thanks again for taking the time to share your experience, and enjoy your new GhostBed Sheets! Dennis Manning, Senior Director, Customer Experience, GhostBed [email protected]

Response from GhostBedJul 13, 2026

Hi, we're sorry to hear about your concerns. We take reports like this very seriously and would like the opportunity to review what happened. Our records show that after you contacted us regarding your mattress, we requested photos to help evaluate the issue, but we never received the requested information, so we were unable to continue the warranty review. Regarding your concern about a recent charge, we'd like to investigate that as well. Please contact our Customer Support team with your order information so we can review your account and resolve this as quickly as possible. We appreciate the opportunity to help. Dennis Manning, Senior Director, Customer Experience, GhostBed [email protected]

Response from GhostBedJul 13, 2026

Hi James, Thank you for taking the time to share your experience! We're thrilled to hear that our team was knowledgeable, understanding, and able to provide the support you deserved. Those are qualities we work hard to deliver every day. We're also delighted you're enjoying your GhostBed Massage Bed. We hope it continues to provide you with many nights of exceptional comfort and relaxation. Thank you again for choosing GhostBed and for your kind words. We truly appreciate your support. Dennis Manning Senior Director, Customer Experience GhostBed [email protected]

Response from GhostBedJul 10, 2026

Hi, Thank you for taking the time to share your feedback. I'm genuinely sorry to hear that your mattress hasn't provided the comfort you expected. I also wish we had the opportunity to work with you sooner. After reviewing your account, I wasn't able to find any previous contact regarding your concerns, and we always welcome the chance to troubleshoot comfort issues or discuss available options with our customers. We understand that comfort is personal, and while many customers enjoy our mattresses, we're disappointed to hear this one wasn't the right fit for you. If you're willing, we'd still appreciate the opportunity to learn more about your experience. Please reach out to our Customer Experience team and ask for me directly. Even though time has passed since your purchase, I'd be happy to review your account and see if there's anything we can do to help. — Dennis M. Senior Director, Customer Experience [email protected]

Response from GhostBedJul 10, 2026

Hi, Thank you for taking the time to share your experience, and thank you for your kind words about our customer service team. I also appreciate your honest feedback. I understand how disappointing it was to experience the extended delay with your sheet order, and I'm sorry we weren't able to fulfill your expectations at that time. I'm equally sorry to hear about the issue you experienced with the silk pillowcase. After reviewing your account, I wasn't able to find that concern reported to our team, and I wish we had known about it when it occurred so we could have had the opportunity to help. Thank you again for your feedback and for giving GhostBed the opportunity to serve you. — Dennis M. Senior Director, Customer Experience

Response from GhostBedJul 10, 2026

Hi Robert, Thank you for taking the time to share your feedback. I completely understand why this was frustrating. If you've earned what was presented as a Preferred Customer discount, it's understandable that you'd expect it to provide meaningful value. I can certainly appreciate your disappointment when you discovered it couldn't be combined with an existing promotion, leaving you feeling like the benefit wasn't as useful as you expected. Your comments are valuable because they highlight how customer expectations and program messaging need to align. We appreciate you bringing this to our attention, and I'll be sure your feedback is shared with our team as we continue evaluating the customer experience. Thank you for being a repeat GhostBed customer. — Dennis M. Senior Director, Customer Experience