GhostBed helps people sleep better so they can live better. We design and build innovative mattresses, adjustable bases, pillows, and sleep products that deliver exceptional comfort, support, cooling, and recovery for every type of sleeper.Our products are engineered to help customers fall asleep faster, stay comfortable throughout the night, and wake up feeling refreshed and ready for the day ahead. Whether someone is looking for pressure relief, temperature regulation, improved recovery, or simply a more comfortable night's sleep, GhostBed offers solutions designed to fit their needs and lifestyle.What sets GhostBed apart is our focus on combining advanced sleep technology with lasting quality and outstanding value. We believe premium sleep should be accessible, which is why we back our products with generous warranties, sleep trials, and customer support that puts people first.At GhostBed, we're passionate about improving lives through better sleep. Every product we create is designed with one goal in mind: helping our customers wake up feeling their best, every single day.
GhostBed (ghostbed.com) has 252 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
Also known as
ghostbed.com
Website
ghostbed.com
Category
Furniture Stores
Location
Plantation, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Loved the mattress for the first couple of years but has really softened over time.
Response from GhostBedOct 8, 2026
Hi Gary,
Thank you for sharing your experience. We're glad to hear you enjoyed your mattress during the first couple of years, although we're sorry to learn that its comfort and feel have changed over time.
We'd welcome the opportunity to look into this further. Please contact our Customer Service team at [email protected] with your mattress order number or the name and email address associated with the original purchase so we can locate your purchase history and review your concerns.
We appreciate your feedback and the opportunity to help.
The GhostBed Team
CA
Curtis A W.
The mattress was great for about two or…
The mattress was great for about two or three months. I have noticed lately its not coming back to shape like it was an the material around the mattress has become very stretched out an baggy. Does not seem to be as firm as when I first got it. Very soft when you lay in it as of lately.
Response from GhostBedOct 7, 2026
Hi Curtis,
My name is Dennis Manning, and I'm the Senior Director of Customer Experience at GhostBed. I came across your recent Trustpilot review and wanted to reach out personally.
I was glad to hear that the mattress was great for the first few months, but I'm concerned by what you're experiencing now—particularly that it doesn't seem to be returning to its original shape, the material around the mattress has become loose or baggy, and the mattress is feeling considerably softer than when you first received it.
I'd like my team to take a closer look rather than simply leave you with that experience.
When you have a moment, would you please reply with your GhostBed order number or the email address used for the purchase? If possible, a few photos showing the areas you're concerned about would also be helpful.
Once I have that information, we'll review everything and determine the appropriate next step.
Thank you for giving us the opportunity to look into this, Curtis. I appreciate the feedback and hope we can get some answers for you.
Warm regards,
Dennis J. Manning
Senior Director, Customer Experience
GhostBed
CP
CP
Okay mattress requiring extra padding
We've had the bed for a few years now. The GhostBed mattress is fine, but was a lot firmer than we expected, so we have extra memory foam layers. That makes it rather comfortable, but it added a couple hundred to the cost. The frame is very nice in principle, but I had to make adjustment to strengthen the legs with wooden dowels. The pillows are okay.
Response from GhostBedOct 7, 2026
Hi Cade,
My name is Dennis Manning, Senior Director of Customer Experience at GhostBed. I came across your recent Trustpilot review and wanted to reach out personally.
Thank you for taking the time to share your experience after owning your GhostBed products for several years. Long-term feedback like yours is particularly helpful to us.
I noted your comments about the mattress being considerably firmer than you expected and ultimately adding memory foam layers to get the comfort you wanted. I also saw your comments regarding the frame and the adjustments you made to reinforce the legs.
While I don't see any recent communication with our Customer Experience team, I didn't want to assume that meant there was nothing we could assist with.
If there is an unresolved concern with your mattress, frame, or any of your GhostBed products, please reply to me directly. I'd be happy to have our team take a look and determine whether there is anything we can do to help.
Either way, Cade, thank you for being a GhostBed customer and for giving us candid feedback about your experience.
Warm regards,
Dennis J. Manning
Senior Director, Customer Experience
GhostBed
JG
James G.
I have a mattress and no frame
I have a mattress and no frame. It’s not gonna be here till Tuesday unbelievable.
Response from GhostBedAug 26, 2026
AI Mode Conversation: this is Dennis Maning, Senior DIrector at GhostBed. I have to respond to a 4-Star, TRUST PILOT review. Michael from MI - I give the mattress a 5 star.The first night I slept on it, I was out and didn't wake up till morning. My back also did not hurt at all, which was great. The issue I have is the base. The legs are all the way out on the edges and corners.Luckily, I was wearing slippers so I didn't break a toe when I hit the corner leg.It would be better if these legs were farther back under the frame.this is Dennis Maning, Senior DIrector at GhostBed. I have to respond to a 4-Star, TRUST PILOT review. Michael from MI - I give the mattress a 5 star.The first night I slept on it, I was out and didn't wake up till morning. My back also did not hurt at all, which was great. The issue I have is the base. The legs are all the way out on the edges and corners.Luckily, I was wearing slippers so I didn't break a toe when I hit the corner leg.It would be better if these legs were farther back under the frame.Hi Dennis. Here is a professional, empathetic response tailored for Michael's Trustpilot review. It celebrates his excellent sleep experience while gently addressing his feedback about the base legs.Hi Michael,Thank you for sharing your feedback! We are thrilled to hear that your GhostBed mattress gave you a 5-star first night of sleep and completely relieved your back pain—that is exactly what we aim for.We also really appreciate your candid feedback regarding the placement of the base legs. Your safety is incredibly important to us, and we are very glad to hear your toes are okay! Designing our bases with the legs at the outer edges helps ensure maximum, stable support for the mattress and sleepers, but we completely understand how easy it can be to bump into them when moving around the bed.We will certainly pass your comments along to our product design team as we continuously work to improve our products. If you ever need assistance or have further questions, please feel free to reach out to us directly at [email protected] you again for choosing GhostBed, and we wish you many more nights of pain-free sleep!Best regards,The GhostBed TeamWhy this response works:Validates the Mattress Success: It immediately highlights his 5-star experience with the mattress and back pain relief.Addresses Safety with Light Empathy: It explicitly acknowledges the toe-bumping incident with relief that he wasn't hurt, showing the brand genuinely cares about customer well-being.Explains the "Why": It briefly explains why the legs are positioned on the outer edges (stability and weight support) so the design choice makes sense to readers.Action-Oriented Closure: It promises to pass the feedback to the product team and provides a direct communication channel.If you would like to adjust the tone (e.g., make it shorter, more casual, or more formal) or include a specific customer service offer, let me know!AI can make mistakes, so double-check responses TRUST PILOT - Janet - there was a delay with shipping - I have a mattress and no frame. It’s not gonna be here till Tuesday unbelievable. - ALl items arrived 8/20Here is a professional, empathetic draft response to Janet's Trustpilot review.Draft ResponseHi Janet,Thank you for sharing your feedback. I am very sorry for the shipping delay and the frustration it caused. Managing a mattress without a frame is incredibly inconvenient, and I completely understand your disappointment regarding the Tuesday delivery timeline.Our records show that your full order has now been delivered as of August 20th. We are continuously working to improve our shipping coordination to prevent split-delivery gaps like this in the future.If there is anything else we can do to assist you, or if you have any outstanding questions about your order, please reach out to us directly at [Insert Support Email/Phone]. We appreciate your patience.Best regards,The Customer Care Team
TL
Theresa L.
We haven’t gotten to bed yet
We haven’t gotten to bed yet. The delivery dates changed three times. If we don’t have the bed on Friday, the newest date, we may not accept delivery after that. This bed is for someone who’s going into the hospital on August 5 and it needs to be delivered and set up prior to that so so far three stars.
Response from GhostBedJul 30, 2026
Hi Theresa,
Thank you for sharing your feedback. I'm sorry to hear your delivery date changed multiple times. I completely understand how frustrating that is, especially with an upcoming hospital stay and the need to have everything delivered and set up beforehand.
I took a look at your shipment, and I'm happy to see it's currently in transit with FedEx and is scheduled for delivery on Monday, August 3. We know the changing delivery dates have been disappointing, and we truly appreciate your patience throughout the process.
If you need any assistance once your mattress arrives, or if there's anything we can do to help, please don't hesitate to reach out to our Customer Experience team at [email protected] or 954-941-1800.
We appreciate you choosing GhostBed and hope your new mattress provides the comfort and support you're looking for. We also wish you all the best with your upcoming procedure and recovery.
Warm regards,
Dennis Manning
Senior Director, Customer Experience, GhostBed
[email protected]
SV
SV
I like the bed and the company is…
I like the bed and the company is responsive to problems. However, I do not like the remotes. First I wish there was a pocket in the flat sheet where the remote could be stored for easy access during the night. Second, in the dark it is hard to figure out what button I want to use as the shape doesn't distinguish between top and bottom---my husband is not happy when I accidentally hit the massage button. The buttons should be lit up or the whole remote should light up when it is picked up. The other issue I had (which ultimately was my own fault) was that my mattress had threads that were to alleviate arthritis and sore muscles but when I called company re changing the mattress as I found it too hard they sent--free of charge-- foam overlay. The overlay does work but it did occur to me, sometime later, that the extra money I paid for the threads in the mattress was a waste.
Response from GhostBedJul 22, 2026
Thank you for taking the time to share your thoughtful feedback and for being a GhostBed customer since 2022.
We're pleased to hear you're enjoying your mattress and that our team was able to help by providing a complimentary foam topper when you found the mattress firmer than expected. Our goal is always to find a solution that helps our customers sleep more comfortably.
We also appreciate your suggestions regarding the adjustable base remote. Feedback like yours about making the buttons easier to identify in the dark, improving illumination, and creating more convenient storage is incredibly valuable. While we can't promise future design changes, comments like these are shared with our product team as we continue to improve our products.
Thank you again for recognizing our team's responsiveness and for sharing both what worked well and where we can do better. We truly appreciate your business and hope you continue to enjoy many restful nights with your GhostBed.
Dennis Manning
Senior Director, Customer Experience
GhostBed
[email protected]
WE
Wendy
The customer service was great
The customer service was great
I was disappointed at having to wait 3 months for sheets and eventually cancelling my order. The silk pillowcases were very thin and ripped at the zipper easily.
Response from GhostBedJul 10, 2026
Hi,
Thank you for taking the time to share your experience, and thank you for your kind words about our customer service team.
I also appreciate your honest feedback. I understand how disappointing it was to experience the extended delay with your sheet order, and I'm sorry we weren't able to fulfill your expectations at that time.
I'm equally sorry to hear about the issue you experienced with the silk pillowcase. After reviewing your account, I wasn't able to find that concern reported to our team, and I wish we had known about it when it occurred so we could have had the opportunity to help.
Thank you again for your feedback and for giving GhostBed the opportunity to serve you.
— Dennis M.
Senior Director, Customer Experience
PJ
Peter J.
Ordered July 1
Ordered July 1, bedsheets shipped out quickly and were delivered. However, seven days after the order has been placed,the bed and frame have yet to be shipped.
Response from GhostBedJul 8, 2026
Hi Peter,
Thank you for choosing GhostBed and for taking the time to share your experience. We truly appreciate your purchase and your patience.
I'm glad to hear your sheets arrived quickly. I reviewed your order and can see that your adjustable bases are scheduled for delivery on Friday, July 10, and your mattresses are scheduled for delivery on Monday, July 13.
We appreciate your patience while your order is completed and hope you'll enjoy your new sleep setup for years to come. If there's anything we can do to assist along the way, please don't hesitate to reach out.
– Dennis M.
Senior Director, Customer Experience
