GhostBed Reviews | Read Customer Reviews of ghostbed.com

GhostBedReviews of ghostbed.com

2.5252 reviews
Furniture Stores
7143 W Broward Blvd, Plantation, Florida

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GhostBed

About GhostBed

GhostBed helps people sleep better so they can live better. We design and build innovative mattresses, adjustable bases, pillows, and sleep products that deliver exceptional comfort, support, cooling, and recovery for every type of sleeper.Our products are engineered to help customers fall asleep faster, stay comfortable throughout the night, and wake up feeling refreshed and ready for the day ahead. Whether someone is looking for pressure relief, temperature regulation, improved recovery, or simply a more comfortable night's sleep, GhostBed offers solutions designed to fit their needs and lifestyle.What sets GhostBed apart is our focus on combining advanced sleep technology with lasting quality and outstanding value. We believe premium sleep should be accessible, which is why we back our products with generous warranties, sleep trials, and customer support that puts people first.At GhostBed, we're passionate about improving lives through better sleep. Every product we create is designed with one goal in mind: helping our customers wake up feeling their best, every single day.

GhostBed (ghostbed.com) has 252 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.

Also known as: ghostbed.com
Website: ghostbed.com
Category: Furniture Stores
Location: Plantation, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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GhostBed reviews

252 approved reviews, newest moderated first

Serge B.
Jun 16, 2026
We phoned the client service one time…
We phoned the client service one time in 2025 (could not remember the exact date) and the person who answered the phone never get back to us with our question concerning the warantee. The seams on the mattress edges are coming undone, and it was impossible to get any useful warranty information when we needed your help. At that time our ghosbed RV format was a year old maybe. We are disappointed.
Response from GhostBedJun 16, 2026
Serge, Thank you for bringing this to our attention, and I sincerely apologize for the lack of follow-up you experienced when you called. Providing reliable support is incredibly important to us, and it is disappointing to hear that we let you down when you needed information about your warranty.Our records show we last noted a contact regarding your RV Queen mattress in September 2024, but we certainly want to ensure your concerns are fully addressed. I am personally reaching out to you via email today to review your order details (#35428GBCA) and help you navigate our warranty process for the seams so we can find a proper solution for you.Best regards,Dennis ManningSenior Director, Customer ExperienceGhostBed
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BRUCE B.
Jun 16, 2026
TAKE CHANCE & ENJOY RESTFUL SLEEP
I took a chance and purchased our ghost bed on-line. After having two surgeries; lower lumbar and cervical neck. I can’t say enough great things about this bed. Laying flat is difficult. BUT not with this bed; “Zero Gravity” mode is wonderful. Allows me too rest / sleep in comfort all night. Thank You 🙏🏽
Response from GhostBedJun 16, 2026
Hi Bruce,Thank you so much for taking a chance on us and for sharing your incredible recovery journey! I am absolutely thrilled to hear that the 3D Matrix Split King Adjustable Combo has provided the comfort and pain relief you needed after your lower lumbar and cervical neck surgeries. Hearing how much the "Zero Gravity" mode helps you rest and sleep comfortably all night long truly means the world to our team. We appreciate your trust in GhostBed and wish you continued restful sleep and health!Best regards,Dennis ManningSenior Director, Customer ExperienceGhostBed
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Eli C.
Jun 16, 2026
Best bed we've ever had.
We are extremely pleased with the bed. They are very comfortable and provide great sleep. They are also great for just relaxing or watching TV. I had a hip replacement 6 months after getting the beds and they really were a true blessing for my recovery. Thanks for a truly great product. It's been over 2 years now and I sleep like a kid again.
Response from GhostBedJun 16, 2026
Dear Eli,Thank you so much for taking the time to share your review two years after your purchases! We truly appreciate your repeat business, from your sheets and protectors to your Split King Combo through Costco back in May 2024.Hearing that our beds provided comfort and became a true blessing during your hip replacement recovery means the world to our team. We design our products to offer exceptional support when it matters most, whether you are resting, watching TV, or recovering. Cheers to many more years of sleeping like a kid again!Warm regards,Dennis ManningSenior Director, Customer ExperienceGhostBed
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Zulfikar J.
Jun 16, 2026
Good experience throughout.
Good experience throughout.
Response from GhostBedJun 16, 2026
Dear Zulfikar,Thank you so much for the 5-star review a year after your purchase! We truly appreciate your business and are thrilled to hear that you had a good experience throughout your journey with your Split-King Adjustable Combo. Providing a seamless experience from ordering to a great night's sleep is always our top priority. Thank you for choosing GhostBed Canada!Warm regards,Dennis ManningSenior Director, Customer ExperienceGhostBed
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Beverley S.
Jun 16, 2026
Top of bed slid
The bed was shipped within time and no damage to box. We set up and for 2 years everything was great. But as we flipped it every few months we start to see the top of the bed starting the move (sliding out on one side to the other).Basically the top was shifting making one side of the bed not as square and the other side didn't have as much support because it wasn't on top off the bed anymore. It made it difficult to sleep in with 2 people as you felt like you might fall out if to close to the sides of the bed.
Response from GhostBedJun 16, 2026
Dear Beverley,Thank you for your feedback, and I am glad to hear your order arrived quickly and perfectly intact. I am so sorry to hear that you are experiencing this sliding effect, but I believe I can help clear this up right away!Our GhostBed Luxe is designed with targeted, top-down cooling and contouring layers. Because of this unique design, it should actually never be flipped upside down, only rotated from head to toe every few months. Flipping the mattress puts the high-density base foam on top, which can cause the interior comfort layers to shift and create that "rolling out of bed" feeling.I will be personally reaching out to you today to follow up, review your mattress setup, and ensure your Queen Luxe is providing the stable, square support it is designed for.Warm regards,Dennis ManningSenior Director, Customer ExperienceGhostBed
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Mark S.
Jun 15, 2026
Ghost Bed is the Best
Ordering was easy, shipping was fast, packaging was great and setup instructions clearly written and easy to follow.
Response from GhostBedJun 16, 2026
Thank you for the 5-star review, Mark! 🌟We are thrilled to hear that your GhostBed Classic Queen Mattress has been treating you so well since February 2022! Providing an easy ordering process, fast shipping, and clear setup instructions is exactly what we strive for to ensure a seamless experience from checkout to your first night's sleep.Thank you for choosing GhostBed and for sharing your wonderful feedback with the community. Sleep tight!Warm regards,Dennis ManningSenior Director, Customer ExperienceGhostBed
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elizabeh P.
Jun 12, 2026
Extra message feature not requested in bundle
Was not informed during phone order that I was paying extra for the message feature which I did not request. Bed setup two days ago so still in the process of testing out the mattress and electronics.
Response from GhostBedJun 12, 2026
Hi Elizabeth, Thank you for choosing GhostBed and for sharing your initial feedback. I want to clarify that you did not pay anything extra for the massage feature. The custom massage modes, under-bed lighting, and preset positions are standard built-in features included with every GhostBed Adjustable Base at no additional cost. We hope you thoroughly enjoy exploring all of these premium settings as you continue to test out your new mattress and electronics. If you have any further questions or would like me to review your invoice directly to give you peace of mind, please reach out to me personally at [email protected]. Best regards, Dennis Manning Senior Director of Customer Experience, GhostBed
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Doris J.
Jun 12, 2026
So far we love this mattress
So far we love this mattress. It came quickly and was easy to place it on my frame. It is heavy but worth it.
Response from GhostBedJun 12, 2026
Doris, Thank you so much for the fantastic 5-star review! I am thrilled to hear that you are loving your new GhostBed mattress so far, and that the shipping was quick and setup was easy.You made an excellent point—our mattresses are definitely heavy! That weight is a direct result of the high-quality, high-density materials and layers we use to ensure long-lasting support and durability. We are so glad to hear that you find it well worth it .Thank you for choosing GhostBed, and here is to many more nights of amazing, supportive sleep! Best regards, Dennis Manning Senior Director, Customer Experience, GhostBed
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