GhostBed Reviews | Read Customer Reviews of ghostbed.com

GhostBedReviews of ghostbed.com

2.5252 reviews
Furniture Stores
7143 W Broward Blvd, Plantation, Florida

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GhostBed

About GhostBed

GhostBed helps people sleep better so they can live better. We design and build innovative mattresses, adjustable bases, pillows, and sleep products that deliver exceptional comfort, support, cooling, and recovery for every type of sleeper.Our products are engineered to help customers fall asleep faster, stay comfortable throughout the night, and wake up feeling refreshed and ready for the day ahead. Whether someone is looking for pressure relief, temperature regulation, improved recovery, or simply a more comfortable night's sleep, GhostBed offers solutions designed to fit their needs and lifestyle.What sets GhostBed apart is our focus on combining advanced sleep technology with lasting quality and outstanding value. We believe premium sleep should be accessible, which is why we back our products with generous warranties, sleep trials, and customer support that puts people first.At GhostBed, we're passionate about improving lives through better sleep. Every product we create is designed with one goal in mind: helping our customers wake up feeling their best, every single day.

GhostBed (ghostbed.com) has 252 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.

Also known as: ghostbed.com
Website: ghostbed.com
Category: Furniture Stores
Location: Plantation, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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GhostBed reviews

252 approved reviews, newest moderated first

Susan
Jun 23, 2026
Customer orientation
GhostBed has a strong focus on customer satisfaction. Thank you.
Response from GhostBedJun 23, 2026
Dear Susan,Thank you so much for taking the time to share your 5-star review! We are absolutely thrilled to hear that our team's focus on customer satisfaction shined through during your experience.It has been an absolute pleasure serving you since your original order in 2022. We were happy to assist with your replacement base recently to ensure you continue getting the great sleep you deserve. Loyal customers like you are the heart of GhostBed, and your kind words mean the world to our entire team.Thank you for being a part of the GhostBed family!Warm regards,Dennis ManningSenior Director, Customer ExperienceGhostBed
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George S.
Jun 21, 2026
Amazing packaging and product
Amazing packaging, quality of product, pricing, installation and the feel of this mattress make this one of the best home item purchases in years. Glad we paid attention to the commercials and made the move to buy. Great product -- can tell that sleep is better already. Many thanks for this offering and your support. Passing the word on for sure!
Response from GhostBedJun 22, 2026
Dear George,Thank you so much for taking the time to share your experience on Trustpilot! I am absolutely thrilled to hear that our Signature Hybrid Queen Mattress is one of the best home purchases you have made in years.We hard-work to ensure everything from our commercials to the packaging, installation, and final feel of the bed exceeds expectations. Knowing that you are already experiencing better sleep is the best reward our team could ask for. We truly appreciate you passing the word along to your friends and family!If you ever need anything else, please feel free to reach out to me directly. Welcome to the GhostBed family!Warm regards,Dennis ManningSenior Director, Customer Experience, [email protected]
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MARIAH D.
Jun 19, 2026
Before I purchased the ghostpillow
Before I purchased the ghostpillow, I've been researching and looking. True they are expensive, but they are worth every penny. I can honestly say, I have waken up within the last week with NO PAIN!!! I've woken up energized and happy. I'm very satisfied with my purchase thus far.
Response from GhostBedJun 22, 2026
Dear Miriah,Thank you so much for sharing your wonderful experience on Trustpilot! I am absolutely thrilled to hear that your research led you to the GhostPillow and that it has made such a massive difference for you.Investing in your sleep can be a big decision, but hearing that you are waking up happy, energized, and completely pain-free within just your first week makes it all worth it! Knowing we could provide that level of comfort and satisfaction is exactly why we do what we do.Welcome to the GhostBed family, and we wish you many more mornings of pain-free, refreshed sleep!Warm regards,Dennis ManningSenior Director, Customer Experience, [email protected]
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CDR M.
Jun 19, 2026
Worth five stars. We sleep cooler!
Easy to order, fast delivery. Great experience overall. The mattresses are wonderful and we sleep cooler on them which was why we chose GhostBed. A well-deserved five star rating!
Response from GhostBedJun 19, 2026
Hi Harry, thank you for sharing your experience! We designed our Luxe mattress specifically to tackle sleeping hot, so it is fantastic to hear it is performing perfectly for you. We appreciate your kind words about our easy ordering and fast shipping process. Thank you for choosing GhostBed! — Dennis Manning, Senior Director of Customer Experience [email protected]
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Adam E.
Jun 19, 2026
Memory Foam Pillows
). I ordered two Queen-size pillows expecting the same level of quality and comfort that I experienced with my GhostBed, which I absolutely love. Unfortunately, these pillows have been a major letdown. Despite being advertised as cooling, they sleep very hot and retain far more heat than expected. The outer material is also very slick, causing the pillows to slide around and even slip off the bed during the night, despite using additional pillowcases. The pillows are much flatter and less supportive than advertised. Instead of providing the firmness and comfort I was expecting, they have contributed to poor sleep quality and back pain. Based on the product description and positive reviews, I expected a supportive, cooling pillow, but my experience has been the complete opposite. For the price and reputation of the brand, I expected much better. I would not recommend these pillows based on my experience.
Response from GhostBedJun 19, 2026
Hi Adam, thank you for being a returning GhostBed customer, and I am truly sorry to hear that the Queen Gel Pillows did not match the comfort of your mattress. We want every product to deliver a great night's sleep, so it is disappointing to hear about the heat retention and support issues you experienced. I see that our team has sent over return instructions for a full refund, as we want to make this right for you. Your feedback regarding the loft and outer material is incredibly valuable, and I will share it directly with our product design team. We hope to have the chance to earn back your trust in the future. — Dennis Manning, Senior Director of Customer Experience
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Jennifer F.
Jun 19, 2026
I really am enjoying my bed it’s very…
I really am enjoying my bed it’s very comfy and supportive.
Response from GhostBedJun 19, 2026
Hi Jennifer, thank you for the 4-star review! We love our campers, and we are thrilled to hear that your new RV mattress is comfy and supportive on your travels. There is nothing better than being a happy camper! We would absolutely love to see pictures of your setup and where you are RV-ing—feel free to share them with us on social media. Also, if you know any other travelers looking for a great night's sleep, don't forget to check out our Refer-a-Friend program to earn rewards. Happy trails and safe travels! — Dennis Manning, Senior Director of Customer Experience https://www.ghostbed.com/pages/refer-a-friend
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Keith S.
Jun 19, 2026
It was a little goofy going but the…
It was a little goofy going but the goal was reached to get my bed frame warrantied. Shipping cost is a little high but it is what it is. Glad it all work out
Response from GhostBedJun 19, 2026
Hi Keith, thank you for the 5-star review! I appreciate your honesty about the process being a little goofy at the start, but I am very glad we reached the ultimate goal and got your bed frame warrantied. Large items can indeed be tricky and expensive to ship, but we always want to stand behind our products and ensure you are taken care of. Thank you for your patience and for being a part of the GhostBed family! — Dennis Manning, Senior Director of Customer Experience
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customer
Jun 18, 2026
Good mattress topper, awful cover
I like the mattress topper I purchased, but the mattress cover that came with it is not good. It gets those little fabric pills that make it feel like I am sleeping on tiny rocks.
Response from GhostBedJun 19, 2026
Hi Michael, thank you for being a GhostBed customer for the past four years! I am glad to hear you are liking the 5-Zone Topper, but I am sorry that the cover has started pilling and causing discomfort. You definitely shouldn’t feel like you are sleeping on tiny rocks! I am reaching out to you personally via email ([email protected]) right now so we can get this rectified and get you back to sleeping comfortably. — Dennis Manning, Senior Director of Customer Experience
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