GhostBedReviews of ghostbed.com

Response from GhostBedJun 12, 2026

Jim, I am very sorry to hear about the frustrating delivery experience. While a 7-day turnaround from order to delivery is our standard timeline for a shipment of this size, leaving your package exposed in a downpour is absolutely not the level of service we expect from our delivery partners. I want to reassure you that our mattresses are completely sealed in heavy-duty, protective plastic inside the box to withstand external elements. Please unbox it and let us know right away if you notice any signs of moisture or damage. We want you to fully enjoy your new GhostBed, so please reach out to me directly at [email protected] if myself or my team can be of any service. Thank you for your purchase. Best regards, Dennis Manning Senior Director, Customer Experience, GhostBed

Response from GhostBedJun 12, 2026

Marcia, Thank you so much for the love and for being a loyal GhostBed customer! We are thrilled to hear that you are loving your Ghost products.It is wonderful to know that both of your orders this year—the Silk Pillowcases and our GhostProtector—are hitting the mark for you. We design our bedding essentials to deliver the ultimate comfort and protection, and your support means the world to our team.Thank you again for choosing GhostBed, and we look forward to helping you get many more great nights of sleep!Best regards, Dennis Manning Senior Director, Customer Experience, GhostBed

Response from GhostBedJun 12, 2026

Hi Abbie, I am very sorry to hear about your experience, as we take our mattress trial and refund policy very seriously. If you followed our return procedures exactly, you are absolutely entitled to your refund, and I want to investigate why this has not been processed for you immediately. I have personally searched our system for an order under your name, "Abbie," but I am unable to locate your account or return file. It is possible your order was placed under a different name, email address, or phone number. Please reach out to me directly at: [email protected] with your order number. I will personally review your file, track down your return status, and ensure your refund is handled right away. Best regards, Dennis Manning Senior Director, Customer Experience, GhostBed

Response from GhostBedJun 12, 2026

Velinda, First and foremost, thank you for your service to our country. I am deeply sorry to hear about your severe back injuries, and it truly breaks our hearts to know that our topper did not provide the physical relief you were hoping for and deserved. I want to connect on your account details to ensure you have peace of mind. Our team reviewed your Amazon order from August 2024 for the GhostBed 100i Massage Topper. While our standard return window is 30 days, we wanted to make things right for you given your situation. I can confirm that a full refund of $499.99 was successfully processed and issued to you on June 2, 2026. This is in addition to the $208 refund processed for your original 2023 topper order. We never want any customer—especially a veteran—to feel mistreated or unheard. If you have not seen the funds reflect in your account yet, or if you need the refund transaction receipts for your records, please contact me directly at [email protected] We wish you the very best in your health and comfort .Best regards, Dennis Manning Senior Director, Customer Experience, GhostBed

Response from GhostBedJun 12, 2026

Hi Diane, I am very sorry to hear that your replacement mattress is not providing the comfort or support you need. We take our warranty and product durability seriously, and I want to make sure we look into these "crush spots" for you right away. Our Warranty Supervisor, Melissa, and our team responded to your email request to help gather your order details and a few photos so we can officially review this under your warranty. We completely understand from your reply that you are currently away caring for your elderly parents and won't have access to the bed for about a week. Please do not worry at all—your ticket is open and we are ready whenever you are. Whenever you get back home and have a moment, just reply directly to our email thread with those details, and I will ensure our team fast-tracks your review. We want to assist you. We just need your account information, please. Safe travels, and we look forward to helping you get this resolved!Best regards,Dennis ManningSenior Director, Customer ExperienceGhostBed

Response from GhostBedJun 12, 2026

Hi Amir, Thank you for sharing your feedback. I am sorry to hear that your experience felt frustrating, as we always aim to make our 101-night sleep trial as smooth as possible.Looking at your account details: I want to confirm that your return has been fully completed. Your order was placed on November 18, 2025, and you reached out to start the return on February 10, 2026. Because we prioritize keeping mattresses out of landfills, our process involves coordinating a local donation pickup. Once the mattress was picked up on March 16, 2026, and we received the donation receipt, your full refund of $2,226.68 was processed by our finance team and completed on March 31, 2026. I understand that coordinating these steps takes time, and I appreciate your patience and assistance in finding your GhostBed a new home. If you have any remaining questions about your account, please feel free to reach out to our team directly. Best regards, Dennis Manning Senior Director of Customer Experience, GhostBed

Response from GhostBedJun 16, 2026

Thank you for sharing your feedback. I am sorry to hear that our Luxe mattress and All-in-One Foundation did not provide the comfort and support you were looking for.We take product design seriously. Our mattresses feature targeted, zoned support layers to help with spinal alignment. However, we know that comfort is highly subjective, which is why we offer our 101-Night Sleep Trial.I would like to clarify that your mattress was fully refunded on December 29 under this policy. While we do ask questions during the return process, this is strictly to understand your feedback, help troubleshoot comfort issues, and coordinate the donation or disposal of the mattress. Our goal is to ensure a smooth transition, not to create barriers.Regarding our foundations, these items are final sale as outlined in our terms of use. This policy helps us keep shipping and operational costs low for all customers.We always strive to provide a positive experience, and we appreciate you giving us a try. If you have any remaining questions, please feel free to reach out to me directly at [email protected] regards,Dennis ManningSenior Director, Customer ExperienceGhostBed

Response from GhostBedJun 30, 2026

Steve, Thank you for taking the time to share your feedback. I'm sorry to read that your experience did not meet your expectations. After reading your review, I reached out through Trustpilot and requested additional information so I could locate your account and better understand the concerns you described regarding your GhostBed Luxe mattress and your warranty experience. Unfortunately, I have not yet received a response. Although some time has passed since your review, I would still welcome the opportunity to better understand your experience. I would be happy to review your order history, the warranty claim, the communications surrounding your concerns, and the issues you raised so I can better understand what occurred. If you are willing, please contact me directly at **[[email protected]](mailto:[email protected])**, and I will personally review your account with you. Thank you for bringing your concerns to my attention. I appreciate the opportunity to review any issues our customers experience and hope to hear from you. Respectfully, Dennis Manning Senior Director, Customer Experience GhostBed [[email protected]](mailto:[email protected])