GhostBedReviews of ghostbed.com

absolutely awful product - The hybrid is terrible, I have a Luxe and its good. The hybrid is so bad I want to sue them. I can't sleep at all.

Everything Mary Vinas said. The return policy was what you'd expect from a criminal enterprise. Its just disgusting. The bed sucked in the first place, but that's no surprise. The real thing is how rude the person was on the phone. She started lecturing me on how holidays worked. Totally rude and quite mean. Update: once I was able to talk to someone at ghostbed in person, the entire process was seamless and completely acceptable. I think theirr automated email reply system is broken and serves to confuse much more than a serves to help.

I am beyond disappointed with how my mattress return was handled. The entire experience from start to finish has been frustrating and disappointing. I purchased a mattress, hoping for quality based on their promises, but it was a huge letdown. First, the mattress itself was far from comfortable and definitely not worth the price. It didn’t live up to any of the expectations set by their marketing and quickly became clear that I made a mistake buying it. Despite the 101- night sleep trial, the process was an absolute nightmare. Returning the mattress took way longer than expected, and the communication was awful. I had to wait far longer than expected for any updates or assistance. Every time I reached out for information, I was met with slow and unhelpful responses. The lack of urgency was frustrating, especially considering I was following their stated return policy. To make matters worse, when it came time to issue my refund, they gave me an incredibly hard time. I had to deal with excessive delays and unnecessary back-and-forth before I was finally issued the credit. It was clear they were doing everything they could to avoid giving me my money back. This whole experience has been stressful and aggravating. I would not recommend this company to anyone, especially if you might need to return a product. The mattress wasn’t worth it, and the return process was a hassle from start to finish. Save yourself the headache and look elsewhere.

I ordered the cooling memory foam mattress topper on March 3rd, and I received it on March 12th. I got it because I'm a very hot sleeper, and it's highly rated for cooling. There is no cooling effect, and it doesn't disperse body heat as advertised; instead, it acts like a heat sink, and it concentrates your body heat in the area you are laying, turning that area into an inferno. After a few hours, I woke up feeling like I was being cooked alive in an oven. I had to remove my covers and move to a cooler spot on my bed, but I kept waking up with the same sensation. That was the worse sleep I've ever had. I am glad that I got it for half off, but I'm still out $250 because GhostBed only accepts mattress returns. I hope the dumpster diver gets more use out of it than I did.

This is an awful company. They are not to be trusted. We tried them out because of a friend’s recommendation and because of the 101 night return/exchange; however, it turns out if you ask them any questions they will use that against you later if you actually want to exchange/return. My husband and I both took the quiz and got recommended the ghost luxe and ghost flex so we got a twin XL in each to fit our king bed frame. We tried out the beds and they killed both of our backs. We decided to try each other’s bed and it was slightly better but still woke up in pain. I am a planner so while we were suffering trying to do the recommended 30 days on these new beds, I emailed customer service saying I have a few questions and listed my 3 questions to help us come up with a decision on how to move forward. 1. Can I exchange the 2 twin xl beds we got for our king frame for 1 king Venus all foam and if we still don’t like the Venus can I still get a refund for the king venus? 2. Do we have to wait the full 30 days? 3. If we wait the 30 days to exchange do we still get the 50% off on the item we exchange it for? The rep (Jacinta) took my first question and split it into 2 separate questions which it wasn’t meant to be 2 questions; therefore, I didn’t get my question clearly answered. I responded to the rep as follows: The second question is the one I’m most concerned with. So if I exchange these 2 twins for a Venus king and don’t like the Venus I would not be able to exchange again or get a refund so essentially I would be stuck with a bed that potentially doesn’t work for us, is this correct. I would like a clear answer so I can make the best decision for us.  After this I finally got an answer stating if I exchange I would not be able to return or exchange again so I replied: in that case I would just like to request a full refund After this the rep replied: At Ghostbed we aim to please and would like any feedback that would help improve our products or services, so if I could ask you some questions, that would be extremely vital to us in resolving any issues you are having with your Ghostbed. How does that sound to you?  Would you say you are a back/ stomach or side sleeper? Do you prefer a softer or firmer mattress?  After this I responded by asking again about the refund and where I should donate the beds to and the rep then responded: I was able to speak with my supervisor who has advised that we can move forwarded with the return. Because this is a non-comfort reason we will not be able to complete the return process on your order. On 12/29/2024 you ask to do an exchange for a solid King Venus size is not part of the 101 night sleep trial. I was able to get the approval because you requested to do the exchange. Please note that it is found on our website if your initial request for a return/refund is due to non-comfort reasons we will void your sleep trial. To me this response didn’t make any sense. The first part the rep said they can do the return then the 2nd part said they can’t and for reasons that didn’t make any sense. I tried to call twice to speak to someone to get clarity and called a third time with none so requested to speak to a manager. My focus was never on the size of the beds and my questions obviously stemmed from comfort issues because why else would someone even be thinking about a return/exchange. Even though I explained all of this to a manager (Grant) over the phone he said because my original question involved size and because I didn’t answer the reps questions about if I prefer a softer or firmer mattress that voids any possibility for return or exchange. So we are out $2,500 and have mattresses we can’t use. I would recommend staying far away from this company unless you’re okay with potentially losing thousands of dollars.

There is a defect in the design/manufacture of the adjustable bed frame. The metal in the bed frames breaks, rendering the adjustability unusable. GhostBed replaced the first 2 under warranty. Both replacement frames broke in the same way, but are no longer under warranty.

I had bad experience with GhostBed.First time purchasing mattress on line . From the start I told the salesman that I need firm mattress as I always used firm one because of my problem. I was suggested that I should get classic medium mattress.I didn’t like the mattress because of the sinking feeling. After several contacts , they responded me that it was final sale. I told them I didn’t want the refund but exchange for firmer mattress finally they agreed and I had to pay the difference of $500 extra . The mattress they send was worst than the first one , more sinking in. Now they will not even take the mattress or pay me the difference for the second mattress . I even told them about my disability that I sink in more in the second mattress . I was told nothing can be done. They really don’t care about the people’s feelings and their health . I saved up money to buy the best mattress for myself but I end up with the wrong company. If they don’t have firmer mattress then they should inform the customer about it but they just care about selling their product. I am very hurt and disappointed .

I ordered the incorrect headboard brackets as had the wrong brand from my mothers bed (100% my bad.) I emailed to try and cancel once I realized my mistake. I received a response stating they could not cancel as it was already in the works, ok no problem I totally get that. But following that they said that I could return it but would have to pay postage and a 15% restocking fee. What? Ridiculous, terrible customer service... This is why third party retailers like Amazon are the way to go, no trumped up charges.