UnitedHealthcareReviews of uhc.com

I was forced to switch to the generic form of a drug due to cost issues, even though it was not available at the desired strength. Then it was recalled because of contamination issues. I submitted an expedited review of the drug to go back to the non-generic form of the drug until the generic form was once again available. At the moment, I have none of the very necessary drug. I waited three days for their expedited review, to learn that it was once again denied. When I asked what to use in place of the non-available generic or the more expensive brand name, I was told “I’m sorry, I cannot tell you that.” I had to file a formal complaint to Medicare for United to call me back with any note of concern. I’m sure that concern was far more about getting in trouble with Medicare than my personal welfare. When open enrollment begins, I will drop this plan like the hot load of feces that it is, and never look back. You would be very well served to choose s slightly more expensive plan that is more focused on patient health than CEO wealth. This one is POOR.

Whenever I call I'm redirected to a voice mail for someone who never answers their calls or returns voice mail messages. When I email or write in via their website, I'm told I have to call. When I click ask a question on one of my claims and write out my questions, I get an auto response telling me to call. As I browse the website I get a chat pop up offering to help me, I ask my question there. I get an autoresponse telling me I need to call and that I wont be supported by chat, email or otherwise. Why do I pay this much for insurance again?

Compared to other health insurance companies, United Healthcare is the least likely to pay claims of any health insurance company on the market. United has real cheap premiums, cheap co-payments, etc, but not a good company if you have major medical problems.

January 2022: UHC assures me that my shoulder MRI is COMPLETELY covered and I won't have to pay a dime. So I go through with it. March 2022: I receive a bill for the MRI. I call the hospital. They send the bill back to UHC. April 2022: I receive another bill for the MRI. So I call UHC. They say that in March 2022, MONTHS AFTER my MRI, they changed a rule and now my MRI isn't covered (even though it already happened.) Next, I send in an appeal, explaining the details. They say f*** you, we're making you pay it. Then, I apply for financial assistance to pay the bill. They say f*** you, we're making you pay it. March 2023: I set up a payment plan for this bill I'm being wrongfully charged because I don't have the time or the resources to keep fighting them on it, and they know it. I can't afford for it to go to collections and drag down my credit score. I'm fully stuck in between UHC behaving in a predatory manner, and the hospital trying to get paid. And now I am forced to pay this bill I was promised wouldn't even exist, even though I make peanuts compared to both institutions. There are things that I like about UHC. But this experience has been a nightmare for me and other people need to know that this stuff happens. If I have to pay this bill, I'm at least going to make sure others know what is going on so they can make a better choice for their health insurance.

United Healthcare provides horrible service. Twice they lost my premiums and I spent 2 hours getting nowhere with them. No apologies when they finally found my premium. Unacceptable service! Don't use them!

UnitedHealthcare discontinued Silver Sneakers a year ago. An ill-considered decision since Silver Sneakers is dedicated to keeping its members healthy through an incredible choice of online classes. A friend who's pension is connected to UnitedHealthcare must exercise daily only online because of a lung condition that increases her risk of complications from COVID was a member of 24hour Fitness through Silver Sneakers. 24hour canceled her membership yesterday, apparently because she's no longer eligible for Silver Sneakers. She's now lost two excellent options to maintain her health. It seems UnitedHealthcare is more concerned with profit than the health of their members, especially those who are tied to them through a pension and have no choice. Silver Sneakers continues to offer an increasing array of excellent choices. If UnitedHealthcare is truly committed to a reduction of health care costs, it should restore that option.

United has owed me a refund for over a month now and they keep stating that they are behind with the processing. You are a billion dollar company so why on earth does it take do long to give a refund!

I use United Health Care through my employer and am worried by their lack of accountability if this is the standard for major employer health insurance providers across the country. I filed an appeal of a claim in Aug. 2022 by letter without response. In Dec. 2019, I was told because of the delay, I should use an email to appeal which I then used in Dec. 2019 and in Jan. 2019 after following up again without response by letter or email. In Feb. 2023 I reached out to United by phone because the service provider had sent a letter that they'd send the bill to collections. We had a three way call with a United rep and the service provider so United could clarify what happened and that they'd failed to give accurate info. I was given 30 days by both parties. Myself and the service provider would wait for a new appeal decision in that time. 30 days later exactly, and United said the appeal had been withdrawn when I called and I can't email an appeal despite the recommendations of two United reps previously. So low and behold it was sent to collections and I paid the bill and suggested United pay the difference of the appeal was approved to which they accepted. Didn't offer-I had to recommend it. Just one anecdote into the lack of accountability demonstrated so far but I feel stuck given the difficulty of changing my team's healthcare plan for everyone.