Mihai
Financial losses due to neglect of the financial professional.ional
After I opened my annuity account at the advice of their charming financial advisor CJ, he continuously neglected me, despite of his assurances that he will periodically contact me for advice and assistance. In the meantime, the account was constantly diminishing its principle under a rider charges burden. Despite of repeated calls for assistance my messages remained unanswered. Only two years later he showed up, then when I asked him for the possibility to start the monthly payments at that time, without advising me to wait for another year for the fund to mature, he started the diminished monthly lifetime payments, not knowing at that time of the consequences for that move. Thus, with a diminished benefit and observing how the principal was constantly shrinking, in desperation I had to transfer the account to another one without rider charges, being assisted by another financial advisor and thus losing thousands of dollars to save the leftover of my lifetime retirement investment. Despite of the high rating of the company, this example highlights the lost peace of mind along with the negative complications when an average investor is not properly assisted to his understanding level and also neglected by his financial professional after he entered in the game.