UnitedHealthcareReviews of uhc.com

I'm autistic. I called Unitedhealthcare to ask about Autism services. They paired me with an "advocate". She basically told me that she's been a nurse for over 30 years and my symptoms aren't bad enough for any coverage of services offered. Because "I was having a conversation with her" and "I have children" so I am clearly "an able caretaker." It was never her job to diagnose me. I have a doctor for that. It was extremely inappropriate. I have level 1 ASD, or what used to be called asbergers. Just because I'm eloquent doesn't mean I don't desperately need medical support. I understand if United doesn't offer certain things, but there is no excuse for the way she spoke to me, seemingly dismissing my autism. It was ableist and ignorant. She tried to educate me about how other people with ASD need help speaking and other such things. Obviously. I've been researching ASD for years. I know I'm privileged being level 1, but I also go nonverbal for days and suffer from severe selective mutism. Just politely say there's nothing they can do according to my policy instead of rattling on about things that you clearly don't understand.

I had a tooth with a piece missing at the top, sensitive to cold, and necessary to hold my partial bridge in. I received a paper from United Healthcare showing they paid $1100+ and I paid the balance. Now my dentist says United Healthcare will not pay and I owe the balance, over $1100. I got an explanation in the mail that they do not cover services for the effects of tooth wear or erosion. I am in my 70’s so of course my teeth have “wear”. This is the first claim I have with this so-called health insurance company. Definitely choosing a new insurer in the upcoming open enrollment period. After this experience with them refusing to pay anything toward a crown, I understand why I was told by so many dentists that United Healthcare was not accepted at their practices. The max dental benefit is only $1100 a year so it is not like I was putting in a claim for thousands. The literature I got from them when signing up said they pay for “restoratative services. Stay away from this lying company.

United Health Care hires some of the most incompetent people in the work force. I have been trying to get a gym nominated for inclusion in the Renew Active program for 4 months and these imbeciles can't get their collective heads out of their rectums long enough to get anything done. Unbelievable! UHC is the worst!

Pay a premium price for sub-standard care! UHC is putting small hospitals out of business by demanding lower prices than the hospital’s costs to operate. UHC refused to negotiate in good faith with the hospital system in North Georgia, which forces its patients to drive an hour away to receive care at a sub-standard hospital. This is not what we paid a great deal of money for! Since UHC is the “biggest bully” on the block, they feel they can demand whatever terms they want and have hospitals (including non-profit hospitals that offer indigent care) accept their terms, or they walk. This includes being able to change their pricing demands at any time during the contract. They also lost ALL of my claims from last year, and it took me hundreds of hours to try to get them back. I am sure many are still missing. Very, very poorly run company that doesn’t care about their customers, or other hospitals. We have been with UHC for over 20 years, and within the last 3 years, their customer service has fallen to the bottom of the pile. There is no customer service! Save your money and go with a reputable healthcare company. Hopefully this one won’t be in business for long.

The rewards program is completely useless since they changed to the "U" card. There is no way to spend them. I have tried several merchants and they cannot read the card. I have called customer service about this several times and they say the merchant hasn't been trained to use this card or I am using it at a merchant not on their "list". They totally messed up a program that once worked easily.

About 6 years ago I was illegally put on Medicaid by MDHHS of Michigan. They signed me up for United Healthcare without my knowledge or permission. When I called them to cancel my membership I was told that I had no legal standing to cancel my membership. Today I received information from United Healthcare about Medicare. I called to have my name removed from their system. All 3 times I was transferred to someone in the Philippines. Why is this company hiring people from one of the four worst countries for fraud? Hire people who live in the United States!

They’ll happily take your money and provide you bogus phone numbers to inactive doctors, randomly change your PCP without your consent so that your referrals get rejected, and then they’ll flat out refuse to help you resolve the issue beyond just sending you to talking heads that can’t solve the problem and blame it on the providers. THEIR APP IS NOT UP TO DATE, so as much as they want to tell you the easiest way to get care is to find a provider through their list on their website/app, you’ll just waste hours of your life because none of the doctors listed are current or taking patients. It’s absolutely insane. But don’t worry, they’ll still bill you for coverage even though they cover NOTHING.

I found an In-Network mental health provider through the UnitedHealthcare website. I began sessions, confirming that the cost was fully covered by insurance. After several months of coverage, UnitedHealthcare stopped covering the cost, with no notification to me or my provider whatsoever. There were no changes in the service provided and I was suddenly expected to bear the cost of many sessions out of pocket. Would not recommend and would avoid future employers that even use United.