UnitedHealthcareReviews of uhc.com

Respected Sirs, AARP Supplemental Plan : 399182845-11 AARP Part D Optum R/X Plan : 0090057951, 0172335471 I recently received three undated, unsigned letters from your illustrious company, regarding payment problems. Because they are unsigned, I am unable to directly respond to any of them. I really don't know why they are unsigned. Only criminals and scoundrels, and imbeciles hide their names. Hence this email is addressed to you. 1. My AARP Supplemental Plans (for 2 people) are fully paid for the whole year 2023. Check mailed on November 23, 2022. It has been cashed by your company in the amount of $5994.84. I received a letter two days ago demanding payment for this plan. Please correct this problem. 2. My AARP United Healthcare Part D R/x Plans (for 2 people) are fully paid for the year 2023. Check mailed on November 23, 2022. It has been cashed by your company in the amount of $2078.40. I received a letter two days ago demanding payment for this plan. Please correct this problem. 3. I also received a letter from Optum R/X stating that I owe $96.20. This cannot be. Because your Optum R/X pharmacy does not mail any medicines without payment They charge my credit card first, and then only mail the medicines. This is the second letter from Optum R/X demanding payment. I spoke to a nice lady at your headquarters on the telephone after receiving the first demand letter. She put me on hold, called the Accounting Department at the Optum R/X. After talking to them, she told me that the letter was an error, and I owe nothing, and asked me to ignore that demand letter. Now, I receive another an undated letter on December 12, 2022 from Optum R/X demanding that I pay $96.20. I cannot owe anything for a simple reason: Optum R/X will not ship any medicine without payment. To put it another way, only after collecting the payment, Optum R/X will ship the medicine. PLEASE PROMPTLY CORRECT THIS PROBLEM !! 4. Another undated letter says that I signed up dor receiving my statements from your company electronically. I never signed up to receive the statements electronically. I want my statements in paper. There is a simple reason for this. when my doctor's office tells me that they have not been paid, I can show the paper statement to them and clear it up. PLEASE REPLY TO THIS EMAIL ITEM BY ITEM. I am eighty years old. Please have mercy. It is indeed disgusting that there is no single point of contact to resolve these problems. A large company such as yours should have a single point of contact for customers to resolve these problems. Your company should not send undated, unsigned letters. Best Regards, Narayana Srinivasan

I am a severely disabled individual. I signed up with UnitedHealthcare Medicare Advantage because my disabilities require the extra benefits they provide. I have been with them for 4 months, and have made countless phone calls to them about various things. I have never be treated SO POORLY by customer service agents. I even tried to file a grievance against one and they refused to provide me with any kind of copy or proof of the grievance (despite assuring me that I would get it at the beginning of the process)!. Im in the process of contacting corporate because I know from friends and family that my experience is not unique. These agents are uneducated - uneducated about the needs of the disabled community, uneducated about more than just the basic things concerning insurance, and uneducated on how to effectively listen and communicate. Some of them have been dishonest and disrespectful. Most of them have no care or compassion for your needs - even when the needs are to keep your body alive. Unitedhealthcare's insurance and benefits are EXCELLENT, but dealing with their advocates and agents is a nightmare that generally leaves me screaming at them and in tears after.

Worst company for providers to work with most of their staff does not know how to function properly I have to make multiple calls to take care of simple things such as prior authorizations.

UHC will now only fill prescription refills using their own mail order pharmacy OptumRX. They have taken away the ability to use a local pharmacy, even though they are listed as "in-network". You are allowed 2 fills locally then you MUST transition to their lousy mail order pharmacy - or pay full retail locally.

I moved from Texas to Maine June. i have been trying to get a Primary Care Physician since then. The first two the UHC referred me to did not take patients but only worked in hospital. I then tried on my own to find one using the UHC network list. The next eight in network did not accept me as patient. The last one from the in network list said she would accept me but UNC would not accept her even though she has other patients with same insurance provider. I now have no more prescription refills. Customer service could not explain this but said she could not be a PCP even though she thinks she is. I was told that if I saw her I would have to pay a specialist copay. I set an appointment. When I got there I was told I needed a referral from my PCP which I do not have. Customer service offered to provide me another. I doubt it. I will change insurance provider ASAP see if I can find a way to get meds.

After spending a YEAR trying to resolve a claim problem, I finally had to file a written complaint with UHC. After having an initial procedure for which I paid nearly $300.00, UHC sent a check to refund the entire amount I paid. When I had the very same procedure done again about five months later, I received a bill for the same amount, but then was told I had to pay it this time! No refund check from UHC. When I called UHC and waited FOREVER to get a claims supervisor on the phone line, I was told that no one really knew why the amount was refunded the first time. The supervisor "guessed" that it was done as a "courtesy." I replied that NO INSURANCE COMPANY EVER DOES ANYTHING AS A COURTESY! Before I finally paid the bill, I had the doctor's office representative write a statement on the bill she mailed to me that this was the LAST payment due and that I would not owe any more money. All this because of the LOUSY JOB done at United Health Care. Remedy: NATIONAL HEALTH INSURANCE, NOW!!!!

I found UHC to be extremely difficult to work with. In fact, the worst insurance companies we have EVER dealt with. There is no clear explanation of coverage when a UHC representative is asked. On SEVERAL occasions, I was told one thing (with regards to coverage), then when the claim was made, it's now suddenly different. We are also passed from department to department and have difficulty getting a straight answer - at that. We are Expat Insurance members, and several times I've received a reply back from UHC saying: "Please MAIL (?!!) your claim to this American address". Do you know how long it would take to mail something to a PO BOX from overseas?? This is constantly a problem. Local departments dealing with International claims. Also, sensitive documents seem to become "lost" over at UHC. For example, I submit a claim with all the supporting documents, and then I have a request to RE-submit these documents again. Where are these personal SENSITIVE documents going? Are they being intercepted by a third party? Overall, I would NEVER recommend UHC to anyone as there are serious disorganization problems within UHC and sensitive documentation is being lost.

Terrible experience trying to cancel this insurance. I’ve been trying to cancel this health plan for a month now and they keep trying to take out one more payment (can’t even tell you how many missed payment harassing notices I’ve received). Information keeps changing first they said told me I can’t cancel on my husbands behalf (even though I told them from the start that he doesn’t speak English) that he needs to be present. Now I’m told I should have sent an email including a new policy proof which he doesn’t even have. After 2 payments We realized that this company is a total SCAM. It’s not very clear how this health insurance works or what you would even get back if you actually went to a doctor. Now in my attempts to cancel it totally confirms how horrible they are. They are trying to take a payment for October when we have notified them on September 2. 2022 we want to cancel. Anyone that considers signing up for this think twice. It’s like being robbed in front of your very eyes. I wish I could take the $200 something that we paid them for 2 months. I’ll will be spreading the word out of how terrible they are anywhere I can. Stay away from World Wide UHC - it’s just a legalized form of SCAM. I just spent 40 minutes on the phone trying to cancel and it still hasn’t happened, customer service is completely useless (have some rude folks that want to keep talking over you, don’t care what you have to say).