Loretta S.
UHC change of policy needs refinement
I have been told by providers United Health Care (UHC) changed their referral policies, that patients in Adult Family Home Care (AFH) or Skilled Nursing Centers (SNC)cannot do speciality service referrals without the approval of an OUTSIDE of facility PCP. ALL referrals must go through your personal PCP. So get a PCP that really listens to your concerns and goals before going into Adult Family Home Care and Skilled Nursing Care otherwise it ties up the ability of SNC to get necessary care without a Hospital/ Advocate / POA to get you the extended care such as, Cardio, Oxygen Therapy, Dementia, Alzheimer, Stroke, Pulmonary, Neurology, Podiatry, Opthmology, Audiology, Dentures, Trauma, Spinal, Major Fractures, Late Stage Chronic Illnesses etc. Tell me how do you make referral arrangements through your PCP or get a referral for necessary services when you are stuck in a wheelchair with no control of your limbs and your speech has been robbed from you by a stroke? And your PCP has no authority at a hospital! Thus a breakdown for continuity of care!