UnitedHealthcare is dedicated to helping people nationwide live healthier lives by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. The company offers the full...
UnitedHealthcare (uhc.com) has 751 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Claim this listingInsurance · Phoenix, Arizona
Excellent
Insurance · Scottsdale, Arizona
Excellent
Insurance · Phoenix, Arizona
Excellent
Insurance · Tucson, Arizona
Excellent
751 approved reviews, newest moderated first
a B.
Very difficult to submit claims. Very difficult to actually find a person you can understand. It takes forever if they actually get your claim processed. Only reason it has to be sent in is because everyone is out of network. Worst insurance company.
D. K.
Just bad,bad,bad.They have robots not people to resolve issues. My issue regarding quarterly over the counter items $60 simply could not be resolved because of some zip code by default was entered in the system. I'm loosing this amount that was promised in writing. Garbage insurance.
Robin S.
For the second time this month benefits that were previously pre-authorized are now being denied. This time it's to the tune of a $2,000 piece of medical equipment. Can someone explain to me how you can approve an item in April and deny it in July? If I could give zero stars I would
Vicci D.
UHC deserves NO Stars!! The overseas agents just waste provider's time. They only care about getting paid & not assisting providers accurately! DO NOT ever accept a call back BECAUSE they LIE, it won't happen! Even the floor supervisors are clueless - Terrible Company!
Keith D.
I would have given them a zero. I was trying to buy insurance for my wife (English is her second language). The rep trying to SELL us insurance refused to explain to me all the legal jargon they were asking my wife to agree with on the phone. Her excuse: I was not the primary being insured so I could go read all the documents online.
Phil B.
Our insurance recently switched us from EyeMed to UHC for vision coverage, and the experience has been awful. I haven't been able to log in to their website, and they seem to be doing everything possible to avoid covering my wife's glasses. It's unbelievable that a company can be so profitable yet provide such poor service and receive such bad reviews. The insurance system in the USA feels like a scam, and UHC is exploiting it to the fullest. This has been a terrible experience, and I would never recommend them.
Cindy W.
They try every trick not to pay out claims. You’ll never get someone that speaks FLUENT English!!!! They will automatically disconnect you in 30 minutes if your problems isn’t resolved and it won’t be so you have to call back multiple times. They claim no mangers can help…useless!
Chelsea S.
The only thing United healthcare cares about is profits.