UnitedHealthcareReviews of uhc.com

Worst Health Insurance company. Denial, Denial, Denial even for a simple MRI! Received voicemail saying the MRI was denied! Piece of JUNK company!

Britney was very professional, answering all my questions to find the best healthcare plan for me. Thanks

I have had United Healthcare community plan for many years. Let me start out by saying I have complex medical issues and have been established with the same doctors for nearly 17 years. United Healthcare dumped the Nueces County UHC community plan patients for whatever reason, I'm certain the reason has a $$ in front of it. The replacement medical plans do not cover any of my doctors and only some of my medication. The stress,fear and anxiety has left me suicidal on many occasions. I have a pain pump because of injuries from an auto accident and Superior insurance does not cover a pain pump so I have to be weaned down and put back on oral meds and patches, ultimately leaving me a zombie. I am desperately trying to find a home in Bexar County so I can switch back to UHC but I don't know how I am going to move when I can barely walk to the mailbox and back! Allowing healthcare companies to unceremoniously dump patients should be illegal!

I had an ACL repair surgery, which requires months of physical therapy in order to return to normal function. After 20 sessions of physical therapy (10 weeks), they told me they would no longer cover any more. I tried to collect an appeal through my surgeon, with my surgeon confirming that continued physical therapy was medically necessary, but they still refused my appeal for more physical therapy, saying I'd have to pay out of pocket. Since stopping physical therapy, I've partially torn my hamstring taking off my shoe, because it is too weak. My mobility is decreasing because UnitedHealthcare won't cover my medical needs. This seems illegal what they're doing.

I purchased a 'virtual first' health plan from this company via the federal exchange. The headline feature of the plan was '0$ Virtual Visits'. I used the app designated by UHC for 'virtual visits' on one occasion. The claim was denied with the rationale that the provider was 'out of network'. The app offered no choice of provider nor network. Additionally, the claims appeal process was obviously designed to be as painful as possible. Doing business with this company is very painful. Their scam-like products do not deliver the value they promise. If you want to protest, they deliberately force you to waste your valuable time. Save your money!

If you have an issue with this company, expect hours on hold, repeating the same information repeatedly. Then, they will claim to do something that will never get done. The next round of bills and calls starts with UHC denying coverage that is valid. If you can avoid UHC, do.

Worst company EVER!!!!

So I called today with my dad over the phone to cancel a plan that should start in September and request to stay on current plan for my dad. 2 agents answered me then transferred me to the lady who put me on hold for more than 30 min , convencing me that she is taking care of it while being silent, not a single click I got hear. As I kept saying I have to go in certain time bc if a meeting she said I was able to finally process it and make sure it's submitted correct. I believe she kept me over the phone so her line would appear busy and she won't take more customer calls. I took a screen shot of the time of my call it's lasted 54 min . Crazy. I would love to report this to management and truly investigate the call.