UnitedHealthcareReviews of uhc.com

(updated at end) I have been trying to get my insurance card, and have paid my first month premium. UHC is completely unable to find the right account that I setup through the healthcare marketplace, and I spent 45 minutes on the phone to someone trying to sort this out. She was very strongly accented, and while pleasant, she was utterly useless. Update: My case was finally escalated to a higher level, and after another long phone call to someone with better English, and a few days wait, my issue was resolved. I did not get any notification that the problem had been corrected, so I still think that there is a huge amount of room for improvement.

Called and spoke to representative about payment of my health insurance. Made a payment according to the information I was told. UHC terminated my account because the representative lied to me. Now I will have to pay a fine next year at tax time! Horrible company

Overall my experience with United healthcare is average. The executives should consider letting us roll over our over the counter stipend to the next month.If United healthcare wants to help us. I know this is possible because some other insurance companies do it.And if United healthcare can’t do I’m ready to consider another company in this enrollment period.It sounds greed and avarice by the executives to not want to give what they profess to be a give away fully.We are seniors

horrible, horrible horrible as soon as you finish signing up to try to find health insurance, they literally show your information to dozens and I mean dozens of different companies I've been getting All day long Signing up

Fiends...customer service is third world English illiterate sweat shops. Automated systems are laughably ill designed , dysfunctional and useless....must have congress on their payroll to say nothing of the criminals at AARP who take UHC's blood money for an endorsement to unsuspecting seniors who make the mistake of thinking AARP isn't bought and paid for.

I had a United Healthcare plan through the marketplace for approximately 6 months before I got married, after which I got on a family plan also with United Healthcare. First of all, United Healthcare has separate departments for each of their categories of plans so that they can avoid responsibility for anything, or so it seems. They are quick to shift responsibility to one department, or to marketplace, or on to the client when it comes to obvious flaws in their business model. When I got on the family plan I decided to use the app to try to cancel the individual plan. Good luck with that. They don’t allow for that on the app of course. You have to call marketplace I found out after 3 months of being charged for both plans. Anyway, I was able to cancel the direct payment, thinking that surely they would catch on to the obvious fact that they were providing me with redundant coverage. Surely, an international conglomerate with 50 million clients would have a safety net in their model for not unscrupulously taking advantage of the same people that they purport to help, many of whom are afflicted with desease including mental illnesses. Ironically, they call that 3-month double-charging period a “grace” period. I don’t see the grace in double-charging a client for overlapping plans and having multiple ways to avoid any responsibility by, as I said, shifting the responsibility to all other entities including the client. When I realized that they had done this to me, I figured I would just call them and they would do what any reasonable business would do. They would simply remove the balance from my account, right? Well, I spent a total of 6 hours during a 2-day period which involved conversations with a number of representatives, 2 supervisors, a call-back from billing, several arguments, a supervisor who placed all the blame on me, and the feeling of wanting to throw myself out of a window taking with me all the reps I had spoken with. Even the surveys they had prompted me to take at the end of the conversations mysteriously didn’t happen. I wonder why? Customer service to them apparently means leaving the client feeling more anxious and desperate than before they called. They are not trained to deescalate a situation it seems. All of them seemed to antagonize me to the point of driving me to yell. If a “grace” period turns out to not be graceful to a client, why should that client have to pay for it? Why should I pay for grace that is intended for someone else? Imagine if I book a burial for my mom who is near death, at the same time my brother books a cremation for her at the same funeral home? When my mom dies will they not refund for the cremation if we ultimately go with the burial, given of course that no other services were interfered with? Will they say that I need to be charged for the cremation, even though the service was not provided? I see it as a no-brainer. $100 that is frivolously charged to one client is nothing. But how many of their 50 million clients are being conned? They chalk it up to client irresponsibility when it would be quite simple to work an alert into their automation to catch these apparent faults, instead of shifting the blame on to the client. I guess that looking for ethical, caring behavior from a corporate entity is just asking too much.

Worst insurance company on the market. Have them through work. These people don’t cover hardly anything even with a 600 dollar a month payment. RIP OFF!!

I ABSOLUTELY HATE HATE HATE United Healthcare!!! I was supposed to have SI joint fusion on the 29th and just found out that they completely denied it! Pat had taken over a week off to care for me so he had to rescind it. Dr Gogela is having a peer to peer on the 22nd to figure out exactly what they want to approve it. I’ve been in pain for over 2 1/2 years now. They are all about making money and don’t care about the insured at all!