UnitedHealthcareReviews of uhc.com

United health has gone down the tubes. What at one time I thought was one of the best health providers has screwed up everything. Nobody knows what they're doing. Forget about using the OTC card, it never works. Can't get anything from Healthy Benefits, always out of stock. Seriously considering changing to something else. UNITED HEALTH IS USELESS!

I am not sure how this company is still in business. They have the worst customer care based In India and the Philippines. This is a company that is supposed to help sick people and in the meantime the stress they cause people makes them more ill- stay away

Paying $400 a month for a prescription that should cost$40.

Absolutely horrible customer service can't get any help.too many medicare supplement companies out there to put up with this crap. Good bye UHC you are pitiful

Worst insurance company of all time and one of the most unethical bad actors in corporate history. You should check out some of the recent Congressional hearings where multiple congressmen and women rip apart their CEO.

Worst Year for UHC So UHC offers CareCash card, it's a pain to use, gets declined a lot. But I call UHC Customer support on 2/19 in the evening to get a new one as original one got lost. Spend 2 hours, and person has no idea how to get a new one to me at all. Call back next morning, and get a different rep who says a new one will be sent 7-10 business days. Now at 14 business days so I call directly to Optum Bank who tells me they see in notes card was reported lost, but there was no request to send a new one. Now I wait another 7-10 business days. On top of this, UHC can't come to terms with Johns Hopkins this year and suddenly the doctors I am seeing and my local hospital are all no longer in network. How messed up,

This is the same problem with every insurance company and it almost seems deliberate. Since they stopped issuing insurance cards, the process for accessing your information to use insurance has become an absolute mess. I have had continuous vision insurance since 2019, but they updated the login system online (they also don't send any info about the website or how to log in). I created a new HSID, but the website prompts me to send a code to my phone, then doesn't send the code, so I can't log in. I call, the automated system is awful, can't understand anything. I ask to speak to a human. Human answers, can't help, transfers me (I ask her to stay on the line so I don't end up on an endless hold). I end up on an endless hold. An hour wasted and can even access my insurance information. It is hard not to conclude that insurance companies are either incompetent or evil for designing just a frustrating, non-functioning system.

Appallingly bad technical support. UHC has American support staff for healthcare paperwork, who I found to be quite kind and helpful on my quest to get my web login working. But they have contracted the most exceptionally stupid Philippino help desk on the planet. I got stuck "conversing" with at least five of them during the past week. The first one today was clueless, so I asked for a supervisor. She hung up. The next male told me that he would connect me with an expert in my problem; he dumped me back into the claims queue. A very helpful American stuck with me during my next encounter with the PI; she was able to reset a password, but dumped me when I told her it did not solve the problem. I switched browsers and was ultimately able to log in, but I have had a few short strings of login success last week, followed by failure. UHC really needs an escalation path back to skilled American support. Their incompetence at technical customer support has pushed me into lobbying my company to kick UHC out and provide me and my 40,000 coworkers with something better than this crap.