UnitedHealthcareReviews of uhc.com

My experience has been very frustrating from start to finish. Claims that should have been straightforward were delayed or denied, and getting clear answers from customer service was nearly impossible. I was transferred multiple times and often received different information from different representatives.On top of that, the out-of-pocket costs were higher than expected, even for basic services. The lack of transparency and consistency made the whole process stressful. Overall, not a reliable experience and definitely not what I expected from a healthcare provider.

I am deeply dissatisfied with united healthcare insurance.every possible good doctor is out of net work,when i try to talk to supervisor she told me that i could have surch by myself/i had issue with finding if the dr is in or out of network . the issue was that the same name for that dr is in network for his billing address but out of network for the location.Velizara Stoeva

I lost my Medicare Advantage plan because Providence dropped it. I signed on United Healthcare because my options were few. It was a big mistake! I cannot say one positive thing about United Healthcare! After three months, I still don't have a Primary Care Provider! I have High Blood Pressure and a tumor in my left kidney. You might get better healthcare at 7-11!!!

I had a very frustrating experience with UnitedHealthcare regarding a medical claim that has still not been processed after approximately 18 months. My healthcare provider submitted the claim, and I was later contacted by the insurance company to provide additional documentation, including medical records and lab reports. I submitted everything as requested. However, despite multiple follow-ups, there is still no record of this claim in my patient portal, and my provider has not received any reimbursement. Each time I contact them, I am either given vague responses or redirected to another email address, without any clear explanation or resolution. No claim number has ever been provided. This level of delay and lack of accountability is extremely concerning. A claim that has been acknowledged and supplemented with documentation should not disappear from the system for over a year. I have now filed a formal complaint with the Kansas Insurance Department. I strongly advise others to keep detailed records and closely monitor their claims when dealing with this company.

They are they WORST!! I thought it was just my 1st year with them, but now the 2nd confirms it!! From coverage to workers not wanting to work, they are just not it!! I will not use them EVER AGAIN & won't ever recommend.

Cannot fault our account manager - Lisa has been brilliant!

Don't cover prescriptions til $2,500 deductible is met. Doctor visits cost me $212.00 I'm spending out of pocket $750 between doc and 1 script. Had blue cross and they were great. Til company brought out and switched to this shit insurance

I’ve been a UHC Medicare advantage member for 16 years (since 2010) and just dropped it for a state plan. If you have ANY other choice for health care coverage, I strongly recommend that you take it. The company was formerly excellent, but has lost its way in terms of customer support. I’m exasperated with their decline into subpar performance and incompetent customer service and switched for more supportive coverage. Never get a new phone number if you do decide to go with UHC. I’ve been unable to sign into my account reliably for the last 4 months due to getting a new phone. The sign in screen on the app and the website still reference my old number and won’t update it, giving me an Error: 30004. No one at UHC can understand why, or manually correct it for me to sign in. My multiple weekly calls to UHC for the last 12 weeks haven’t resolved the problem. During all of this, they keep sending links about my benefits information to my email, for a website that I keep telling them I can’t sign in to! Asking for tech support is an adventure in misdirection, fraught with every excuse in the book for refusing to give out the information. They say that it’s not available to the consumer, that they’ll escalate it and call them for you and call you back, then they never do. Their requirement for the consumer is the webchat, which only had options that don’t address my specific issue. The problem with my phone number has gone unresolved for months and they always say that it’s fixed on their end, they only see the new number there. I was told numerous times that the issue was being escalated and sent to tech support but in my final call I was informed that tech support was never actually advised or involved. Customer service was outsourced to India for approximately the last year, which is fine if the company gives the call centers there the US support that they need, but UHC apparently doesn’t. I’ve been repeatedly misinformed about benefits and providers, dismissed and legitimately gaslighted by a number of pleasant but minimally trained people who didn’t have the resources to properly help me. Zero stars if I could, but one star is as low as this site goes. I honestly don’t feel that they deserve that much credit. For a company that I once considered excellent and supportive, it’s a disappointing and frustrating decline in service and professionalism.