UnitedHealthcareReviews of uhc.com

EVERY ONE WHO HAS BEEN TAKEN BY UHC SHOULD CONSIDER GOING TO THEIR LOCAL MEDIA TO REPORT THE AWFUL SERVICE THEY GOT! TIME TO NAME AND SHAME IDIOT UNITED HEALTHCARE!!!! Having to deal with offshore agents make me want to gag! Tonight I had to call 3 different numbers to get an answer to my question. The 3rd call dropped my call entirely so I have to make a FOURTH call. The are hard to understand and do NOT listen when you ask them a question or ask for a clarification. I have to grit my teeth EVERY time I have to call United Health because the experience will ALWAYS be terrible! I am going to dump them like a hot potato in 2027 since I continue to experience disappointing contacts the UHC.

I added dental rider and pay extra premium when I was checking with the dental customer service at UHC. Yes, the plan will cover any works other than routing cleanings. And wait wait for 4/1, coverage got effective and had dental office to verify, then was told NO, no coverage for fillings. So, there is no way to get money back and just waste my time for waiting.

Incompetence at its finest. I’m on Medicaid after being laid off. Every time I order prescriptions or my doctor does it gets messed up. I ordered refills 3 weeks ago to make sure they came in time for my trip, and they managed to mess them up in two ways. Prescriptions cost me $0, yet they delayed shipping because they said they couldn’t verify my payment method. What do you need a payment method for??? Plus, you have my correct credit card information! One prescription my doctor called in was a dosage increase. They don’t cover it because they only cover the tablet form. So, they call my doctor’s office and say I need “an alternative”. They didn’t say a word about tablet v/s capsules, which confused my doctor and delayed it further, so I had to get it sent to a local pharmacy. Here I am unemployed, and I could do 100% better job than these bozos.

This is a very inconsistent provider. Depends who answers and it is very difficult to understand the person, I called 4 times in less than 1 hour and all of them were the same. It was a very dissatisfactory experience and I would not recommend this insurance to anyone I know. Very terrible service!

I spent over 30 minutes on the phone with the automated system to be transferred finally to a LIVE person, then switched to three different people then back to the automated system. RIDICULOUS!!!!!!! BAD BAD BUSINESS..... I WOULD NOT CHOOSE THEM AS MY PROVIDER.

I have been put out of many healthcare establishments because my untied healthcare community plan isn’t covering a simple urgent care trip for a sore throat. I’m not spending 300$ out of pocket for a sore throat. They have switched ALL of my medication brands because of this change as well . I will not be using untied healthcare as of 2027.

The worst ever. The rides for medical have left me stranded repeatedly. As a handicapped senior they offer nothing but stress. I have to walk 3 1/2 miles home from appointment if the return ride shows up 90% of the time they are drunk or extremely high.

If I could give zero stars, I would. This company takes your premiums every month without hesitation, but when you actually need help, suddenly everything becomes “not covered.” I spent hours dealing with their system, only to be bounced between departments with no clear answers. Customer support is incredibly frustrating—long hold times, scripted responses, and no real solutions. It honestly feels like they are trained to delay and exhaust you rather than assist you. What’s worse is the constant confusion around benefits. You think something is included, and then you’re hit with unexpected costs anyway. At that point, you start wondering what exactly you’re even paying for. Overall, this experience has been stressful, time-consuming, and disappointing. I would strongly advise anyone to carefully consider other options before signing up.