Voted #1 Wellness Brand4.9-Star Rating with Over 1,000 Genuine 5-Star ReviewsIMPORTANT NOTICE TO OUR CUSTOMERS:Due to a payment dispute with Trustpilot, our business profile is currently displaying a warning message that we strongly dispute.We are actively addressing the matter through the appropriate channels and are seeking prompt removal of the notice.We sincerely appreciate your continued trust and support.
Voted #1 Wellness Brand (titan-wellness.com) has 266 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Equipment & Associations · Panorama City, California
Excellent
Equipment & Associations · Seattle, Washington
Excellent
Equipment & Associations · Moscow, Idaho
Excellent
Equipment & Associations · Torrance, California
Excellent
266 approved reviews, newest moderated first
Michael C.
I called because of an issue with my filter change and Josh gave me the help I needed and resolved the issue quickly.
Response from Voted #1 Wellness BrandSep 11, 2026
Hi Michael, Thank you so much for the kind review! We’re really glad to hear your issue was resolved quickly and that you received the help you needed. We truly appreciate you taking the time to share your feedback.
ROBERT
Exceptional customer service and after sales support. You can tell the attention to detail that went into the chiller and plunge. Super easy to set up and get started. Thanks!
Response from Voted #1 Wellness BrandSep 11, 2026
Hi Robert, Thank you so much for the kind review! We’re really glad to hear you had a smooth experience and were happy with the support you received. We truly appreciate you taking the time to share your feedback.
John
I was very pleased with Martian's efforts in helping me. I am a disabled veteran who has centered his life on the core values of: integrity first, service before self and excellence in all we do." I found Martin to also exhibit these qualties as well. In addition Martin was, affable, knowledge and kind. When it comes to customer service Martin gets it.
Response from Voted #1 Wellness BrandSep 11, 2026
Hi John, Thank you so much for the thoughtful review! We’re really glad to hear you had such a positive experience and felt well supported. We truly appreciate you taking the time to share your feedback.
Glenn D.
Thank you Josh for answering all of my questions patiently as I had lots of them. I am really enjoying my Cold Plunge!!!
Response from Voted #1 Wellness BrandSep 11, 2026
Hi Glenn, Thank you so much for the great review! We’re really glad to hear you had a positive experience and got the help you needed. We truly appreciate you taking the time to share your feedback.
Seth S.
So far loving my XL plunge with my 1/2 horse pro chiller. Has been six month so far, water stays clean and ice cold, I keep it at 40 and it sits on my outdoor patio in Arizona. Great purchase and great value. Highly recommend for those looking to step up from using ice. Also great customer service easy to text for help and info. Always quick to respond and you get to talk to a real person!
Response from Voted #1 Wellness BrandSep 11, 2026
Hi Seth, Thank you so much for the great review! We’re really glad to hear you’ve had such a positive experience over the past six months and that everything has been working well for you. We truly appreciate your recommendation and feedback.
Landon C.
I had the pleasure to speak with Martin G over at titan wellness. This is the best man I have spoken too in a long time when I have purchased something he’s not a sales guy at all genuinely cares about the customer and we laughed all phone call and helped me take care of my address change. Thanks bro much love !!!! Also this company is legit all the processs is done A-Z in the same building. Family owned
Response from Voted #1 Wellness BrandSep 11, 2026
Hi Landon, Thank you so much for the great review! We’re really glad to hear you had such a positive experience and felt well taken care of throughout the process. We truly appreciate you taking the time to share your feedback.
Ed R.
First, this is not a fake review but from a customer who purchased a cold plunge bundle in May of 2026. The hose connector that went through the tub broke in half and leaked all I've the floor, I have sent 2 emails, left a voice mail and tried their chat. Chat said they resound in 1 minute after 30 minutes no response. I can't get hold of support to get this fixed at all and it should be under warranty. The tub worked great until it didn't now no support at all. It was a lot to pay for something that doesn't work at all now. If you guys want to make it right my order number was 1378257 They did contact me there day after I posted this review. It still took 3 additional phone calls but I'm the end they did replace the cold plunge tub and made it right.
Response from Voted #1 Wellness BrandSep 11, 2026
Hey Ed, We apologize that you found our service to be less than perfect. Our U.S.-based support team works diligently every day to assist all of our customers with any questions or concerns. Recently, we have experienced a significant surge in orders and support requests, which unfortunately caused your inquiry to take longer than anticipated. We sincerely apologize for the delay. Our team is available Monday–Friday, 10 AM–6 PM PST, and we are also reaching out to you proactively to make sure your concerns are addressed and resolved. We appreciate your patience and the opportunity to make this right.
Patrick
Just assembled my titan plunge with 5th gen 1hp chiller. Works great. WiFi app easy to set up. Martin and victor in customer service very helpful and respond to questions quickly. Impressed with construction. Heavy duty. Easy to set up. Instructions could be a little more detailed, but not a big deal.
Response from Voted #1 Wellness BrandSep 11, 2026
Hi Patrick, Thank you so much for your kind review! We’re really glad to hear you had a great experience and that everything went smoothly overall. We truly appreciate you taking the time to share your feedback.