Voted #1 Wellness BrandReviews of titan-wellness.com

BUYER BEWARE — Terrible Customer Service, Zero Accountability, and $400 Out of Pocket for Their Failure to Deliver I strongly recommend DO NOT DO BUSINESS WITH TITAN WELLNESS. My experience has been one of the most frustrating and disappointing customer experiences I’ve ever had. I purchased a cold plunge system on August 7, 2026. Titan Wellness failed to deliver the chiller, an essential component of the system I paid for. After weeks of waiting and repeatedly following up, I requested a return and refund on September 3. It took Titan Wellness 22 DAYS just to approve my return, and only after I repeatedly pursued updates. I returned two of the three packages on September 28, yet I am still waiting for a refund and a satisfactory resolution. To make matters worse, I had to pay $400 OUT OF MY OWN POCKET in return shipping costs. Titan Wellness refuses to reimburse those expenses, despite the fact that the return was necessary because THEY FAILED TO DELIVER THE COMPLETE PRODUCT. Think about that. I paid for a complete system, never received all the components, spent weeks chasing the company for answers, and then was forced to spend another $400 to return merchandise I couldn’t use as intended. Titan Wellness expects customers to strictly follow its refund policies while apparently holding itself to no comparable standard when it comes to fulfilling its own commitments. That is an unacceptable double standard. What makes this experience particularly troubling is the communication—or lack thereof. Nearly every step has required repeated follow-up on my part. Responses have been infrequent, limited, and often unhelpful. There has been little evidence of urgency, ownership, or genuine concern for resolving the situation. I have now opened a formal dispute with PayPal and am pursuing complaints through the BBB, FTC, and California Attorney General’s Office. In my opinion, this reflects poor business practices, poor leadership, and a serious lack of integrity and accountability. A reputable company should take responsibility when it fails to deliver what a customer purchased, rather than shifting the financial burden of its failure onto that customer. My advice: DO NOT DO BUSINESS WITH TITAN WELLNESS. YOU WILL REGRET IT IF SOMETHING GOES WRONG. There are plenty of companies selling cold plunge systems. Choose one that stands behind its products, honors its commitments, communicates with customers, and doesn’t make them pay hundreds of dollars to correct the company’s own failure.

Order number 13710554 . I purchased a Titan Wellness cold plunge chiller, and after only about two months, the internal fans stopped working and the rear power button developed issues. After multiple emails and troubleshooting attempts, the problem remains unresolved. Order number 13710554 Now Titan Wellness wants me to pay $150 to ship the defective unit to them and another $150 to ship it back — $300 in total just to address a warranty issue! My warranty claim was even marked as resolved remotely when the chiller was still broken. The lack of resolution and customer service has been extremely disappointing. If you’re shopping for a cold plunge, ice bath, or chiller, I strongly recommend looking at other companies. Research their warranty policies carefully and ask who pays shipping when something breaks. A company’s true quality shows when something goes wrong, and my experience with Titan Wellness has been unacceptable.

This was the worst online buying experience I have ever had. Martin the sales guy pressured me hard to buy only to not have the product he was selling. RJ on the customer service team flat out lied about inventory and was down right rude. They wouldn't cancel my order I ended up taking it up with my credit card company who got me my money back. No response from management. These guys are the absolute worst. On the plus side I bought a cold plunge on Amazon. A recoverex model that has worked great with outstanding pre and post sale service. Update: I provided Titan the additional information about my order within 24 hours of their request. I have text messages and detailed notes from my phone conversations with both Martin and RJ backing up everything I said in the review. If you look at their reviews from August of 2026 they repeatedly pressured people to sell plunges they knew they didn't have in stock. RJ told me it was about business and they were going to keep on doing it. They are bad people. 2nd Update: Titan claimed my review was defamatory and complained to Trust Pilot. Major kudos to Trust Pilot who reviewed my review and found it wasn't defamatory. I am happy that Trust Pilot reviews these claims and companies can't remove reviews they don't like. As for Titan more of the same... bad people.....

I hate to leave a bad review, but after not getting helped I feel I should. I bought my cold plunge and chiller in January. Worked great for about 6 months then the chiller stopped cooling. I reached out and they sent me a new fan that I had to pay shipping on. After install still not cooling. I reached out again with no return communication. My cold plunge is already starting to rip as well. I feel like 6 months is way to early to be having these issues and am very disappointed. I haven't been able to use it in 4 months.

Started strong, never executed. Ordered August 23rd and as of writing this on September 26th I still haven’t gotten shipping confirmation. Was originally told delivery between 9/2 and 9/7. Then it was the next week. Then I finally called and was told the week of the 25th they would be received and shipped. Still nothing. They shipped the tub itself with the wrong lid. Was told that would be replaced and shipped immediately. That also didn’t happen. Horrible customer service experience resulting in cancellation of the order, which I have extremely low expectations of being handled correctly.

Overpromise - underdeliver! Buyer beware! I ordered a Titan Apex Acrylic Tub on August 31 because Titan advertised “fast shipping” within 2–5 business days. Almost a month later, I still don’t have it. I have an email saying it would ship September 14. When that didn’t happen, I was told September 21. Now I’m being told September 28. Each date comes and goes, and I have to reach out to find out what’s happening only to be told it'll ship "next week". The empty promises are really frustrating! If you’re considering ordering, don’t count on the advertised shipping time. I’m now considering canceling and buying from another company.

I had a terrible experience with Titan Wellness. The first chiller I received was visibly damaged and appeared used. Titan sent a replacement, but that unit also appeared used and had what looked like mildew and mold in the filter port. When I called about the replacement, Victor, a manager at Titan, told me that anything with water will get mildew and mold and that this was normal. I asked whether this was how they ship units, and he said, “Absolutely.” At that point, I asked for a refund. I was told I would have to pay a 7% fee, a 25% restocking fee, and return shipping. After receiving two units in unacceptable condition, I don’t think I should have to pay those costs to get my money back. I’m extremely disappointed with both the condition of the chillers and how Titan handled my complaint. Based on my experience, I would not recommend Titan Wellness.

BUYER BEWARE!!! Absolutely terrible product and even worse customer service. I purchased an inflatable cold plunge from Titan Wellness, and it started leaking within TWO WEEKS of buying it. I contacted the company expecting them to stand behind their advertised “100% Satisfaction Guarantee.” Instead, I was told I couldn’t return it because I had put water in it. Think about that for a second. It’s a cold plunge. How exactly is a customer supposed to find out whether it leaks without PUTTING WATER IN IT? A product designed to hold water failed after only two weeks, and rather than making it right, Titan Wellness found a reason to deny the return. After that, they simply stopped responding to me. A “100% Satisfaction Guarantee” doesn’t mean much if using the product for its intended purpose disqualifies you from returning it. Based on my experience, I would not recommend Titan Wellness. The product failed almost immediately, the guarantee was worthless when I actually tried to use it, and the customer service after the sale was extremely disappointing. Order 1379824