Voted #1 Wellness BrandReviews of titan-wellness.com

RJ was very helpful getting my order done!

BUYER BEWARE — Terrible Customer Service, Zero Accountability, and $400 Out of Pocket for Their Failure to Deliver I strongly recommend DO NOT DO BUSINESS WITH TITAN WELLNESS. My experience has been one of the most frustrating and disappointing customer experiences I’ve ever had. I purchased a cold plunge system on August 7, 2026. Titan Wellness failed to deliver the chiller, an essential component of the system I paid for. After weeks of waiting and repeatedly following up, I requested a return and refund on September 3. It took Titan Wellness 22 DAYS just to approve my return, and only after I repeatedly pursued updates. I returned two of the three packages on September 28, yet I am still waiting for a refund and a satisfactory resolution. To make matters worse, I had to pay $400 OUT OF MY OWN POCKET in return shipping costs. Titan Wellness refuses to reimburse those expenses, despite the fact that the return was necessary because THEY FAILED TO DELIVER THE COMPLETE PRODUCT. Think about that. I paid for a complete system, never received all the components, spent weeks chasing the company for answers, and then was forced to spend another $400 to return merchandise I couldn’t use as intended. Titan Wellness expects customers to strictly follow its refund policies while apparently holding itself to no comparable standard when it comes to fulfilling its own commitments. That is an unacceptable double standard. What makes this experience particularly troubling is the communication—or lack thereof. Nearly every step has required repeated follow-up on my part. Responses have been infrequent, limited, and often unhelpful. There has been little evidence of urgency, ownership, or genuine concern for resolving the situation. I have now opened a formal dispute with PayPal and am pursuing complaints through the BBB, FTC, and California Attorney General’s Office. In my opinion, this reflects poor business practices, poor leadership, and a serious lack of integrity and accountability. A reputable company should take responsibility when it fails to deliver what a customer purchased, rather than shifting the financial burden of its failure onto that customer. My advice: DO NOT DO BUSINESS WITH TITAN WELLNESS. YOU WILL REGRET IT IF SOMETHING GOES WRONG. There are plenty of companies selling cold plunge systems. Choose one that stands behind its products, honors its commitments, communicates with customers, and doesn’t make them pay hundreds of dollars to correct the company’s own failure.

Great experience ordering my Bravo Cold Plunge Tub + Chiller! Customer service is top notch. A quick call with RJ helped me get dialed into the right config

Overall great service and product so far. I ordered during a busy sale so it took a week or two for it to ship out once shipped it arrived quickly since I’m in the northwest I got it set up and forgot to open the valves once connected to chiller and tub which is bad and I had the outlet of the tub going to the outlet of the chiller and it’s supposed to to be inverted or opposite I called titan tech support and Josh was able to clarify that for me and once it got going it was only 1-2 hours for it to hit 59’f and water is super clean it is later in the fall oct 15. Only issue I ran into is I was sent a white chiller instead of a black one with a black triumph. They gave me a complimentary 25 dollars off coupon. Unless I wanted to send it back for a black I’m fine with it I like how the colors are inverted black with white tub and white with black chiller. Praying the chiller last me a long time right now I’d 100% recommend titan. For the price of the competitors the 1/2 power gen 5 power chiller and tub is a great deal.

Great customer service from Josh , Joe , and Victor! I would highly recommend Titan as your cold plunge brand!

RJ in sales was great answered all my questions and straightened out a shipping address question. I cannot wait to get started using the Titan cold plunge.

Love my plunge! Just spoke with Martin and he was amazing! Helped me order some new filters!

Order number 13710554 . I purchased a Titan Wellness cold plunge chiller, and after only about two months, the internal fans stopped working and the rear power button developed issues. After multiple emails and troubleshooting attempts, the problem remains unresolved. Order number 13710554 Now Titan Wellness wants me to pay $150 to ship the defective unit to them and another $150 to ship it back — $300 in total just to address a warranty issue! My warranty claim was even marked as resolved remotely when the chiller was still broken. The lack of resolution and customer service has been extremely disappointing. If you’re shopping for a cold plunge, ice bath, or chiller, I strongly recommend looking at other companies. Research their warranty policies carefully and ask who pays shipping when something breaks. A company’s true quality shows when something goes wrong, and my experience with Titan Wellness has been unacceptable.