Voted #1 Wellness BrandReviews of titan-wellness.com

Response from Voted #1 Wellness BrandAug 14, 2026

We’re sorry to hear about your experience. Unfortunately, we are unable to locate an order under the name “DK.” Please provide your full name and order number so we can review the details and resolve this promptly. You can also contact us directly at 833-865-7900 or [email protected]. We are committed to getting this resolved for you as quickly as possible.

Response from Voted #1 Wellness BrandJul 24, 2026

Thank you for your feedback. We're glad to hear that your chiller is working well so far. That said, we're a bit confused by the 2-star rating if the product is performing as expected. If there is a specific communication issue you experienced, we'd genuinely like to understand it. Our U.S.-based customer support team is available Monday through Friday, 10:00 a.m. to 6:00 p.m. PST by both phone and email, and we work hard to respond to every customer as quickly as possible. If you reached out outside of business hours, that may explain the delay. Regarding the replacement filters, we strive to keep ownership costs as low as possible. Our replacement filters are among the most affordable on the market, with a 12-pack available for just $99—approximately $8.25 per filter. We encourage customers to compare both the price and quality of our filters with competing brands, many of which charge significantly more for equivalent replacements. If there's anything we can do to improve your experience, please contact us directly at (833) 865-7900 or [email protected]. We'd appreciate the opportunity to address your concerns and hope you'll consider updating your review once we've had the chance to help.

Response from Voted #1 Wellness BrandMay 4, 2026

Charlie, we apologize for the inconvenience. Our records indicate that the salt was included with your order—please double-check your packaging. That said, we’re happy to send you a replacement at no cost. We were unable to locate any prior emails from you regarding this issue, and we attempted to reach you today following your review. Please contact us directly so we can resolve this promptly at 833-865-7900 or [email protected]

Response from Voted #1 Wellness BrandMay 4, 2026

We’re sorry to hear you feel this way—this isn’t the experience we aim to deliver. Our systems are built with standardized, universal connections designed for reliability and ease of use, but if anything feels loose, low quality, or not up to expectations, we want to address it immediately. We don’t see any prior support requests tied to this issue, and we’d appreciate the chance to make it right. In many cases, connection concerns come down to installation, sealing, or a specific part that may need adjustment or replacement. Please reach out to us directly at 833-865-7900 or [email protected] and we’ll troubleshoot with you or send replacement components if needed.

Response from Voted #1 Wellness BrandFeb 10, 2026

Thank you for the feedback. We’d like to clarify a few points and help resolve the issues you mentioned. Our product is clearly listed and described as a premium inflatable cold plunge, designed for portability and insulation, not as a hard-shell tank. Thousands of customers specifically choose this design for its durability, comfort, and ease of setup. The digital timer/thermometer is a complimentary accessory. While not required for operation, if it failed, we’re happy to replace it. The free gift varies by promotion and is included as a bonus, not part of the core product offering. Our chillers are engineered to cool reliably down to 37°F when properly set up and operated under normal ambient conditions. If the unit is not reaching the set temperature or seems louder than expected, that is something our technical team can troubleshoot quickly. In some cases, noise or cooling performance is related to priming, airflow clearance, or setup conditions. We stand behind our products and guarantee you will have a fully working system. If troubleshooting indicates an issue with the chiller, we will replace it. Please contact us directly at 833-865-7900, Monday–Friday, 10am–6pm PST, so we can assist you in real time and make this right.