Steven D.
Absolute garbage.
Everything unscrews itself. The chiller itself leaks all over the place. All the materials are below. Mid-grade and here's the best part. They won't let us return it, it took over a month and a half to get it in the first place. And now we've talked to five different people on their wonderful customer service that won't help at all. Save yourself some money. Save yourself some time. Do not mind anything from these guys. Terrible product. Terrible customer service. An absolute waste of everyone's time and money.
Response from Voted #1 Wellness BrandNov 5, 2025
We have no record of any order or communication under the name Steven Donisthorpe. This review does not correspond to any verified customer in our system and appears to be fraudulent. We take authenticity seriously and have reported this comment for review. Titan Cold Plunge continues to deliver thousands of orders successfully, with real customers sharing verified 5-star experiences every week. If you are a legitimate customer, please reach out so we can confirm your order and assist you directly. 📞 833-865-7900 📧 [email protected]