Voted #1 Wellness BrandReviews of titan-wellness.com

Great product, use it regularly. Have had some tech issues, which have been addressed accordingly. Thank you

Needed help with some issues about my chiller. Parts are not 5 star quality made in China. Lots of plastic cheaper parts. Customer service helped me out and understood the problem and provided me with help. Now my machine is up and running. Thanks Rich Ramaizel Melville NY USA

⭐⭐⭐⭐ From a 1-Star Experience to a Very Good Recovery I originally gave Titan Wellness a 1-star review because of the experience I had with the delivery of my sauna. My original order was delayed, and unfortunately I was given several shipping dates that were not met. What frustrated me most wasn’t necessarily having to wait — delays can happen to any company — but being given specific commitments multiple times and then seeing those dates pass without the order shipping. However, I believe a review should tell the entire story, including what happens when a company makes an effort to fix a bad experience. Titan eventually reached out to me directly, acknowledged the situation and asked for the opportunity to make things right. Since I already own a Titan Cold Plunge that I’ve had for quite some time and has been fantastic, I knew the company was capable of making good products. For that reason, I decided to give them another opportunity. I’m glad I did. I have now received and tested the Titan Duo-Therapy Pro Sauna, and my experience with the actual product has been very positive. Assembly was extremely easy. The materials feel surprisingly good for a portable sauna, and once inside it doesn’t feel claustrophobic. There is enough room to sit comfortably, and the heat from the infrared panels feels very pleasant and evenly distributed around the body. It also gets seriously hot. During my testing, an independent thermometer inside the sauna reached approximately 145–150°F. I started sweating quickly, and the infrared heat feels excellent on the body. For its price and portability, I’m genuinely impressed with its performance. I now have the complete Titan hot/cold setup I originally wanted — my Cold Plunge and the Duo-Therapy Pro Sauna — and I’m very happy with both products. I also want to give Titan credit for how they ultimately handled the situation. When someone from a company personally reaches out, acknowledges that the experience wasn’t what it should have been and genuinely tries to repair the relationship, I believe it’s fair to recognize that effort and give them another chance. There is one lesson from my original experience that I hope Titan takes seriously: Be completely realistic and honest with customers about delivery dates. Unexpected delays happen. Most customers understand that. If something is going to take three weeks instead of one, tell the customer three weeks. That’s perfectly acceptable. What damages trust is giving a customer a date, missing it, giving another date, and missing that one too. I’d much rather wait longer for one honest date that is actually met. So yes, my experience started as a 1-star experience. But Titan reached out, made an effort to correct it, delivered the product, and the sauna itself has impressed me I’m glad I gave them a second chance. ⭐⭐⭐⭐

Well how do I start? We had a shipping issue, it took about a month , but when it was resolved, I was upgraded automatically , the tub I hit was the Atlas, I needed it for space. I’m on east coast time, they are west coast, that’s a communication problem, but we worked around that as well, so once the tub arrived, I hooked everything up, nice and organized, plenty of hose length too. It took about 20 hours to get it down to 43 degrees , it is in my basement, but once it got there it holds temperature amazing! This thing is sturdy… first time in 6:30 seconds.. so happy it works amazing, the app is a must Lots, this way if it’s not at temp, you can adjust it before you get home or wake up. So a friend wanted one, he got it at Costco for substantially less…. Well you get what you pay for, his chiller was so loud, and his fan blows so hot , it heated up his room, the fittings leaked, no remote, external filter which is clumsy to say the least, and no UV , so I have no complaints sounds like my bar fridge, you can hardly hear it, my fans I have in my gym are louder , much louder. This is the best purchase I have made , besides the sauna… don’t buy the cheap garbage online , it’s not worth the headaches , and the convenience is worth every penny, it probably will make up for it in electric bikes this year . Thank You Victor for all your help in picking out the proper tub and accessories that work best for me!!

My first unit stopped working after one use. I tried contacting them to no avail. I thought I got scammed. I tried calling again and turns out the company warehouse had a chemical spill and shut everything down for a while. Once I got in contact my issue was resolved and now all my equipment is working great.

The cold plunge product is excellent, though the chiller is a bit of a challenge. The tub is easy to set up, folds down into a small size for transport, and is of high quality material. When fully inflated to recommended PSI, you would think it is made of hard plastic or wood. The chiller does it job, chilling the water fairly quickly to the desired temperature. I set mine at 44 degrees. The app makes controlling it via wi-fi a breeze and you can schedule the times you want it to run. I run it for 4 hours twice a day, early morning and early evening. The connection of the tubes to the chiller is my biggest challenge and I had a lot of leaking problems. After phone calls with customer service, I ended purchasing and using plumbers tape and it has mostly corrected the issue though there is still a small amount of water leakage at the connection points to the chiller.

I really like my Titan Cold Plunge! It's large, comfortable and the chiller seems pretty efficient. Victor - a partner - reached out personally when I bought it, to see if I had any questions. He was very personable and communicative. They seem to really want the customer to have a positivr experience. My one constructive feedback point is that there should be slightly clearer instructions and maintenance pointers. The filter got too dirty and I thought I'd be able to find the filter locally or get them shipped next day, for free, on Amazon. This has proved untrue, unfortunately. So, I'm buying them from Titan, with regular delivery, so I don't have to empty and clean the unit again going forward. My fault more than theirs but clearer guidance about the filter replacement process and frequency could have helped.

I waited a bit to write my review bc I wasn't quite sure. After calling tech support and speaking with Josh things have been a lot better!! A couple things we had wrong and now the plunge/chiller/filter are all running properly. I will say the filters wear out much quicker than I thought. We only use it 3-4x total (and we're showered/ clean) and the thing gets nasty fast. I can't imagine if people in our small gym start using it frequently. However, very happy with plunge over all!! Josh is great if you need help!!