Voted #1 Wellness BrandReviews of titan-wellness.com

Joe and his team of support have been great so far. I have ran into some issues but they have been great in helping me out

Product worked great! Set up was more difficult than expected hoses and fittings are extremely cheaper and my chiller has stopped chilling. There is no reach back from the vendor. Love the tub it is durable and easy to set up.

Customer service has been phenomenal, Martin helped me choose the correct chiller for my setup and got it shipped extremely fast! 5 stars ⭐️ all day!

I can’t be more unhappy with the Titan wellness company. The heating/steam pot for the sauna blew up in my daughter‘s face, leaving her with second degree burns all over her chest, neck and face. Keep in mind, one of the main marketing claims is that it is “explosion proof”, it’s NOT! She spent two days in a Burn unit and months of recovery. I was repeatedly dished off to ann attorney who twisted himself into a legal pretzel telling me why they would not help me. “James B” was the attorney I was dealing with, he didn’t even have the spine to include his last name, I wonder why. Horrible company in my opinion. UPDATE: I see that Titan responded to my review. There response is so typical and makes me sick to see them touting there “made in the USA”, then stand behind your product, during good times and bad times. I will be happy to submit receipts from the purchase, pictures of my daughter, while in the hospital and post hospital stay along with the bills. I will also be happy to post the correspondence I had with them directly, including the lawyer, who gave me the run around and would not give me his full name…pathetic!

Overall, I’m very pleased with my 1/3 hp chiller. After a little over a year, I experienced an issue with one of the fans, but Josh has been extremely helpful in getting me the replacement part I needed along with simple clear instructions on how to install it! BTW, they did offer to do the installation, but since I’m on the East Coast and they’re on the West Coast, I elected to perform the replacement myself instead of sending it to them.

I purchased a cooler i had some issues setting up the unit. Called customer service talked to Joe. Walked me through the steps working great Thanks Joe for all the help Mark burnidge

Well how do I start? We had a shipping issue, it took about a month , but when it was resolved, I was upgraded automatically , the tub I hit was the Atlas, I needed it for space. I’m on east coast time, they are west coast, that’s a communication problem, but we worked around that as well, so once the tub arrived, I hooked everything up, nice and organized, plenty of hose length too. It took about 20 hours to get it down to 43 degrees , it is in my basement, but once it got there it holds temperature amazing! This thing is sturdy… first time in 6:30 seconds.. so happy it works amazing, the app is a must Lots, this way if it’s not at temp, you can adjust it before you get home or wake up. So a friend wanted one, he got it at Costco for substantially less…. Well you get what you pay for, his chiller was so loud, and his fan blows so hot , it heated up his room, the fittings leaked, no remote, external filter which is clumsy to say the least, and no UV , so I have no complaints sounds like my bar fridge, you can hardly hear it, my fans I have in my gym are louder , much louder. This is the best purchase I have made , besides the sauna… don’t buy the cheap garbage online , it’s not worth the headaches , and the convenience is worth every penny, it probably will make up for it in electric bikes this year . Thank You Victor for all your help in picking out the proper tub and accessories that work best for me!!

Titan Wellness has a number one staff member named Martin. He was absolutely amazing and helped me throughout the entire process from beginning to end. Martin was incredibly helpful, patient, professional, and genuinely cared about making sure I was taken care of. The level of customer service he provided was exceptional, and Titan is extremely lucky to have him on their team. He represents the company incredibly well and deserves recognition for the way he treats and helps customers. Thank you, Martin, for everything!