Voted #1 Wellness BrandReviews of titan-wellness.com

Excellent product and excellent customer service. I had a few questions and Martin was prompt and knowledgeable!

When you buy a product , not only do you want the product to be good BUT you hope the service is even better . I can't say enough about Titan's service department . I bought the Titan Pro . The fan wasn't coming on . Justin with Titan Wellness helped me out tremendously . Very patient . He even did a zoom call to walk me thru the steps to make sure everything was working . Long story short , I had the chiller on HEAT not ICE . The fan was not on because it was keeping the hot water temperature . I am not computer savvy . Justin was patient with me and walked me thru the whole process . The chiller is awesome . Not loud . Great customer service ! Nowadays , most businesses have declined with customer service . Very happy ! Dr Nelson

Martin was a big help with my Cold Plunge and Sauna purchase. Would highly recommend Titan Wellness for your wellness needs.

BUYER BEWARE!!! Absolutely terrible product and even worse customer service. I purchased an inflatable cold plunge from Titan Wellness, and it started leaking within TWO WEEKS of buying it. I contacted the company expecting them to stand behind their advertised “100% Satisfaction Guarantee.” Instead, I was told I couldn’t return it because I had put water in it. Think about that for a second. It’s a cold plunge. How exactly is a customer supposed to find out whether it leaks without PUTTING WATER IN IT? A product designed to hold water failed after only two weeks, and rather than making it right, Titan Wellness found a reason to deny the return. After that, they simply stopped responding to me. A “100% Satisfaction Guarantee” doesn’t mean much if using the product for its intended purpose disqualifies you from returning it. Based on my experience, I would not recommend Titan Wellness. The product failed almost immediately, the guarantee was worthless when I actually tried to use it, and the customer service after the sale was extremely disappointing. Order 1379824

Had an initial hiccup but customer service was top notch and got me lined out. Would recommend without hesitation.

On August 25th, 2026 I placed an online order for a Cold Plunge Tub (The bravo) and a chiller unit from Titan Wellness. I paid an additional $96 for an upgraded version of the chiller. The order was also to include a hat On September 1st, only the Bravo Cold Plunge Tank arrived, despite Titan stating they sent it out. After numerous calls to Titan's Customer Service department, they confirmed it was an error on their end due to a high volume of orders, asked if I minded a white unit instead of black (I was fine with) and said it would be shipped out immediately and that they would call back to provide me with a tracking number They never returned any of my calls. However, the order was delivered on September 14th but the chiller was missing critical parts, had the wrong instruction manual, and did not include the hat they promised. At this point I no longer wanted to do business with Titan Wellness given the constant issues, unprofessionalism, lack of transparency, and lack of follow through/honesty on Titan Wellness' part and requested a refund that was assured to me (30 day refund policy stated on their website an ads) Only a this time did Titan reach out to me making it difficult to start the refund process. They requested I emailed them a formal request with a picture of the unit needed to initiate the refund (9/14/26 via text), which I immediately did, and said a manager would be reaching out with shipping label/info within 48 hours They continued denying me my refund process by stating that they would just send out the missing part, but given the numerous issues I had no faith or trust in Titan to do so. Additionally, as communication went on , they kept pushing the timeline by another 24 hours for someone to send me the info, It is now the 17th and nothing has been received, just more communication stating I would hear something in 48 hours, despite that timeframe expanding It is my impression that they are intentionally doing this to avoid honoring my 30 day return policy. Furthermore, they sent me a link to their refund policy stating that they may add a 30-35% "restocking fee" - something NOT discussed or outlined during the ordering process, shipping process, etc. This arbitrary fee seems predatory and retaliatory for people unhappy with their product and attempting to receive a refund. Despite numerous times I have reached out to their agents, communicated, and confirmed the issues I had, Titan Wellness did nothing but avoid their responsibilities in this process. I did NOT receive the promised product, they have REFUSED to honor my right to refund, and REFUSE to provide the requested information for executing a refund I have essentially been denied and scammed out of money for a product that was incorrect and not-functional given the issues. UPDATE 9/18 Clearly this company didn’t read the review based on their response and STILL hasn’t communicated with me about the refund but has all the time to respond to reviews The arrogance in their response is hysterical. So good I should be thankful I have issues lol?

Did some research on the company and the plunges before visiting the page. I called customer service and Martin ran through every detail and recommendation on what products to get. Martin was a tremendous help and made the process to purchase extremely easy!

Ordered my system Aug 13, half the order received 2 weeks later, the chiller has not arrived as of Sept 16. After multiple emails, texts, and phone calls I've yet to receive my chiller or a refund. They state their policy is to submit and email for approval, which I have completed as of Sept 3. No response after multiple follow up emails. I strongly advise against doing business with this company. I get the impression it run by young hotshots with little to no education and experience. Bad business.