Sleep Doctor Reviews | Read Customer Reviews of sleepdoctor.com

Sleep Doctor Reviews | Read Customer Reviews of sleepdoctor.com

Sleep Doctor reviews

160 approved reviews, newest moderated first

Kathleen
Oct 29, 2025
I did not order a second month worst
I did not order a second month worst. I just returned it to the local UPS office. Unopened, they took it.
Response from Sleep DoctorNov 21, 2025
Thank you for sharing your feedback. At the time of your review, we were actively working with you to resolve the concerns you raised. We’re happy to confirm that your returned equipment has been received, your replacement has been issued, and your refund for the difference in the cost of the machines has been processed. We truly appreciate your patience throughout this process and are glad we could assist in ensuring you received the equipment that works best for your needs.
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Lee C.
Oct 25, 2025
Great Service
Rhonda is great.
Response from Sleep DoctorNov 18, 2025
Thank you so much for your kind words! We’re thrilled to hear that Rhonda provided you with great service. We’ll be sure to pass along your compliments to her. We truly appreciate your feedback and your support!
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Julie A.
Oct 16, 2025
This Sleep Study and the Sleep Doctor site is a game changer!
The at home sleep study test came quickly in the mail after my initial evaluation video appt. I was able to complete it at my convenience. The instructions were very easy to understand. The results were evaluated quickly too. My video appt with provider to explain results was easy to schedule and I didn't have to wait longer than a few days for appt. Much more convenient and comfortable than trying to get into a sleep lab for an overnight test. They also gave the option to buy directly from them a CPAP machine and supplies, or an option to go thru a vendor that accepts insurance and the prescription from the Sleep Doctor site. This company just makes treating Sleep apnea and sleep disturbances so much easier easier!
Response from Sleep DoctorNov 18, 2025
Thank you so much for your wonderful review! We’re thrilled to hear that you found our at-home sleep study process convenient and easy to use, and that your appointments and results went smoothly. Our goal is always to make diagnosing and treating sleep apnea as simple and comfortable as possible, and it’s fantastic to know that you found value in both our testing and CPAP options. We truly appreciate you taking the time to share your experience!
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Jerry K.
Sep 28, 2025
Great, efficient service!
I was diagnosed with obstructive sleep apnea about five years ago. I needed a sleep (re)test to qualify for a new oral appliance. I was working with a doctor at a health system, but she and the entire clinic were unresponsive. Instead, I worked with Sleep Doctor to get an at-home sleep test, analysis of the test results and subsequent prescription for a new oral appliance. Overall, it was a much easier and more-efficient process than dealing with my local doctor and clinic. I was extremely pleased with Sleep Doctor.
Response from Sleep DoctorNov 18, 2025
Thank you so much for your kind review! We’re thrilled to hear that our at-home sleep testing and prescription process made things easier and more efficient for you. It’s wonderful to know that we could provide a smoother experience compared to traditional clinics, and we truly appreciate you taking the time to share your experience. Wishing you all the best!
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Chet B.
Sep 25, 2025
This is a sales organization
This is a sales organization, not a healthcare provider. They will ship the at-home test quickly, and show a prescription out, but anything past that and you are on your own. My PCP, insurance company, and medical provider all indicated they had issues with the prescription validity. Sleep Doctor's customer support said (and I quote): "Your home sleep study prescription from Sleep Doctor is valid for one year. If you need a renewal after that period, a new prescription will be required." Customer support then told me the prescription is good forever and any problems were due to (clears throat) my doctor, my medical equipment provider, my insurance company, *and their own chatbot.* Use at your own risk.
Response from Sleep DoctorNov 21, 2025
Thank you for your feedback. We’d like to clarify a few points. Sleep Doctor provides the option to complete a sleep study at home, with results interpreted by a licensed provider. Whether to pursue therapy after receiving results is always your choice. Our prescriptions do not expire—any confusion may have come from our AI chat, but we clarified directly with you that prescriptions remain valid unless you choose to do a new test. The “length of necessity” on our prescriptions is listed as 99 years/lifetime, which is standard. All Sleep Doctor prescriptions include the required information and are accepted by healthcare providers and equipment suppliers. Your provider or insurance may have additional requirements for resupplies, but that does not change the validity of the prescription. We are so very sorry for any frustrations this may have caused you. If there's something we can help with, please give us a call. We want to make your experience with us right and will do our best to assist you.
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Martin
Sep 18, 2025
Biggest spammers ever, stress will cause sleepless nights
Update: Aaron wrote a nice comment here but I emailed him right away and also didn’t hear back after five days. So that’s another empty promise for public reviews which aligns with what I experienced with this company. Will update if something happens. Biggest spammers ever: they terrorize you with texts, emails, even calls every single day before, during and after your purchase. Never experienced it in this scale. Their unsubscribe link doesn’t work, which is illegal; their customer service ignores all requests around that and just doesn’t answer, a privacy officer contact doesn’t exist (they only mention contact@ as a contact). This company will drive you crazy. Also, sleep tests regularly don’t work, because they’re unable to send you the correct PIN for the watchpat device. Just order somewhere else and avoid SLEEPNESS nights because of this stress.
Response from Sleep DoctorSep 19, 2025
Hi there - I'm so sorry that you haven't had a great experience with Sleep Doctor. My name is Aaron and I lead customer service here at Sleep Doctor. I'd love to work with you to make your experience right with us and also learn how we can do better going forward. Please send an email to [email protected] with the subject line "For Aaron" and give me a few dates and times that work for me to give you a call and make sure that your concerns are addressed and taken care of.
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Paul K.
Sep 16, 2025
The people who helped me get the…
The people who helped me get the recommendation, get the order placed, and the prescriptions submitted, including Al, who followed up on the shipping, we’re great. Your shipping is close to glacial in its lack of speed. It will apparently take seven days for my order to come to Central Texas from Illinois. I suspect that could be accomplished on a bicycle. But again, the people were great.
Response from Sleep DoctorNov 19, 2025
Thank you so much for taking the time to share your feedback! We’re thrilled to hear that Al and the rest of our team were able to assist you with your prescription, order, and follow-ups — we’ll be sure to pass along your kind words. We also appreciate your patience regarding shipping. While we work hard to get orders out as quickly as possible, we understand that wait times can sometimes feel longer than expected, especially for certain regions. Your feedback helps us continue to look for ways to improve the delivery experience for our customers. Thank you again for your understanding, and for letting us support you on your journey to better sleep!
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Dale O.
Sep 4, 2025
No response from them
I did two studies with them. The second one was a week ago. There was no confirmation that they had been received. I called twice but I can't even get them to give me a consultation appointment. They said I would be receiving an email, but I never did. I'm not calling again. I just filed a Visa dispute. In 2025 this is how customer "service" works.
Response from Sleep DoctorSep 9, 2025
Hi there - I'm so sorry that you've had trouble reaching us. That's certainly not the kind of experience we want you to have. Our team is standing by now to take your call at 844-757-9355 (From 8am - 7pm EST Monday - Friday). We're looking forward to providing a speedy resolution for you.
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