giacomoD
I gave Sleep Doctor a low rating for confusing, e-commerce website, refund policies and follow up for side effects
I gave Sleep Doctor a high rating for their speed of delivery and their pricing is somewhat competitive. But their website is horrible in terms of helping you select the right accessories for your particular CPAP device. And then, if you open it, the accessory, and it doesn’t fit your device, tough luck because they won’t give you a refund. Most logical e-commerce websites connect your device to the accessories that are appropriate for it. I don’t understand why they can’t do this. Further, if you have any issues when your first using your CPAP, forget about it. I attempted to get a hold of them for 7 to 10 days to explain that I was having major side effects and then when I finally left a bad rating, they called me back. Finally, my doctor helped me through my issues, my doctor, locally. They seem to love your money, but not you.
Response from Sleep DoctorOct 21, 2026
Thank you for sharing your feedback. We’re glad you were pleased with our delivery speed and pricing, but we’re sorry to hear that your experience with accessory selection and follow-up support fell short of your expectations. We understand how frustrating it can be to find that an accessory isn’t compatible with your device, and how important it is to feel supported when adjusting to CPAP therapy. Your feedback is valuable, and we’ll share it with our team as we continue working to improve our website and customer experience.