Sleep DoctorReviews of sleepdoctor.com

The Sleep Test was so much easier to set up than expected. I have no intuitive ability with anything technical - but the test consisted of a pulseoximeter and a watch with super easy instructions. The Respiratory Therapist that went over the results of my study was named Riley and he understood the results inside and out. More importantly - he said he would be available afterwords by email and he was! I sent questions on two occasions and he answered them pomptly. The machine that was presrcibed was sold in their store. Again it was super easy. And using that Bipap machine has changed my life - more energy, better mood, improved physical and cognitive functioning by a factor of 10!

Amazing customer service. Very knowledgeable and kind. I definitely recommend using their services.

After several emailed questions and replies, I decided to purchase the device. At the start of the process a popup appeared asking if I'd like a special deal on 2-day shipping? Sure! Clicked that but after payment, no such deal was apparent. Instead, I was advised device ships in 2-5 business days. Also during the process I filled in a health info sheet and clicked the link to book a video consult which I understood is required. But then I was told it wasn't required in certain states. Great! So I went ahead w/ all permissions, forms, etc. I paid by check via PayPal. Stupid. I should have paid with a credit card because I get a bunch of confirmation emails that say they won't ship UNTIL I COMPLETE A VIDEO EXAM W/THEIR SLEEP DOCTOR! But they said I didn't need one... Sick of Sleep Doctor's games, I responded by saying CANCEL MY ORDER and told them why. Also left a voicemail. Then I get an email with a Zendesk link that tells me I probably can't cancel. Did this solve my problem? I clicked Thumbs Down. Then I get an email from people who are supposedly out of the office til morning that they're glad the matter is SOLVED. What?! Nothing was solved! I didn't click anything that said it is solved. Actually, their ZenDesk link said I'm probably stuck with paying for a service that has been fraught with lies from the beginning. Nothing is as it seems or as they say it is; nothing is straightforward; count on obfuscation all the way. Disgusting. Addendum: Someone called to confirm cancellation so thanks for that. However, I'm getting an avalanche of sleepdoctor promo emails AND when I click the "unsubscribe" link I get a ublock Origin tracker warning about the unsubscribe link. This sketchy company reeks of obfuscation and scammy opportunism. Update: I got a breezy "hiya not our style..." response from Sleep Doctor. Unfortunately, I'm still getting their marketing emails. At this point, I guess I should complain to my ISP - despite my best efforts to block emails from Sleep Doctor, their relentless (breezy!) marketing emails (25% off!) are still getting through. Go away!

Very good customer service and responded very quickly to my email, and all of this is very important.

my support from the Zen desk was quick and prompt, polite, and super helpful.

Sleep Doctor has been very responsive to any questions I had. They discontinued the product I was buying from them but they were helpful in suggesting a similar item. Good customer service.

What a poor experience. First device was never mailed and they blamed it on Amazon week. Next device was also not delivered until my wife asked Sleep DR where the device was. Again not mailed. Got the device and it failed to function. Ordered another, this time it worked. Appointment scheduled for Tuesday August 5th at 5:30PM. No one signed on to meet. Sleep Dr called the attending Physician and no one answered. Then got a text saying they were not able to make the appointment. Now for a retry. Go someplace else.

I received my shipment sooner than expected. The process was simple. Sleeping with the watch pat was a breeze. Setup was easy. I received my results within 48 hours of completing my sleep study. Customer service was easy to connect with, knowledgeable and friendly.