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Sleep Doctor (sleepdoctor.com) has 160 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Tina F.
The customer service way very good, they answered my questions and they got back to me quickly with information I needed. They explained everything to me and sent the information about the program to me via email.
Enrico
Once full face mask was received, all is well and am using the system all night!
Jafet A.
I submitted a question via their contact form and received a knowledgeable response the next day. Their service is excellent.
Bea M.
Excellent customer service team! Professional & accommodating no matter what issue arrives.
Kash
I ordered Original Equipment Manufacturing (OEM) Philips Respironics filters, as advertised on their website. What I got was an imitation brand. Their description and picture showed the OEM product. I specifically ordered it because I want the OEM filters as there are lots of "off brand" types at the big online retailers. Sadly disappointed that I got some off label version. I could have purchased it cheaper at Walmart.com if I wanted a non-OEM product.
El R.
Don't order from here. Customer service has literally 3 people working and they have conflicting information. My test is stuck in Ohio. It's been a week. They won't issue refunds until it basically returns to them. They can't expedite a new test. I wasted a month waiting for 2 different tests that did not come.
Response from Sleep DoctorDec 28, 2023
Hi Mr. Rodriguez - I'm very sorry to hear about your shipping experience with us. I'd love to learn more about your experience and how we can make it right. Please email us at [email protected] and ask for Aaron and I'll make sure that we get everything squared away for you. Best, Aaron
Maria S.
I ordered the at-home sleep study, did the intake call with a “nurse,” and then when I received the home sleep test I completed it right away. That was five months ago and I haven’t received any results or communication since the intake. I’ve tried calling, emailing, and using the live messaging app on their website multiple times and no one responds. I have no idea if it’s a legitimate website or not. And I have no idea where or to whom my private health information went after it was uploaded to the device’s app. Very disappointed and would not recommend to others.
Response from Sleep DoctorDec 28, 2023
Hi Maria - I'm very sorry to hear about your experience with us so far. Typically results are ready in a matter of days, but it sounds like we really missed the mark. I'd like to make sure that we're able to rectify this issue and get you everything that you need as soon as possible. Please email us at [email protected] and ask for Aaron and I'll make sure that we get everything squared away for you. Best, Aaron
Brandon G.
I placed an ordera month ago for a mask. Unfortunately, I didn't realize you needed a prescription for a mask. They immediately sent an email stating they could not process the order, so I requested a refund. Here we are a month later and no refund. I've contacted them 4 times, by email and their messaging app online. They do not respond. I now have to do a charge back and leave them negative reviews because they apparently don't value customer satisfaction.
Response from Sleep DoctorDec 28, 2023
Hi Brandon - I'm really sorry to hear about your refund experience with us. We do require a prescription for CPAP masks (as required by law), but you certainly should have gotten your refund if you canceled your order. Please email us at [email protected] and ask for Aaron and I'll make sure that we get everything squared away for you. Best, Aaron
