Matthew was wonderful. Very helpful and knowledgeable. However, the mouth guard that I did purchase was too big. I have a small mouth and need something else. He is continuing to help me find something that will meet my needs.
Response from Sleep DoctorOct 21, 2026
Thank you for sharing your experience! We’re so glad Matthew has been helpful and knowledgeable throughout the process. We understand how important it is to find the right fit, and we’re happy he’s continuing to work with you to explore options that better meet your needs. We appreciate your patience and trust in Sleep Doctor!
KA
Kay
I have had a somewhat good experience…
I have had a somewhat good experience with Sleepdoctor.com. The people I communicate with are very friendly. However, when I have a question through an email, it takes days to get a response. Also, when I am asked to provide doctor notes and a compliance report, I have very vague directions on how to retrieve the information. I believe there needs to be better communication between Sleepdoctor, com and the CPAP supplier., and not have the patient be the go-between to send the information. I feel like I won’t get my compliance set up before the deadline. I can see how some people will give up trying to get the information, and will go somewhere else for their CPAP supplies.
Response from Sleep DoctorJun 2, 2026
Thank you for taking the time to share your feedback. We truly appreciate your kind words about our team and are glad you've had positive interactions with us.
We understand the frustration you've described and would like to provide some clarification. Sleep Doctor and your CPAP supplier/retailer are often separate entities with different roles and responsibilities. While Sleep Doctor may assist with sleep testing, diagnoses, and certain clinical services, the supplier who provided your CPAP machine typically maintains control over the machine records, compliance data, and equipment-related documentation.
As a result, there are limitations to the information Sleep Doctor can access or provide, particularly when equipment was not obtained through Sleep Doctor. In many cases, compliance reports must be obtained directly from the supplier that dispensed the device, as they maintain access to the relevant records and data systems.
Privacy regulations require patient authorization before medical records can be shared between organizations, which can sometimes add steps to the process even when everyone is trying to help.
We certainly understand that navigating multiple organizations can be frustrating, and we appreciate your feedback regarding communication and instructions. Our goal is always to assist within the scope of the services we provide while helping patients understand which organization maintains specific records and documentation.
Thank you again for sharing your experience, and we wish you the very best in completing your compliance requirements successfully.
JL
Jill L.
The set up for the test was very easy, but struggled alone after that
The set up for the test was very easy. Having a zoom call with someone was very helpful and convenient. However, ordering the products from you I have felt very alone to figure this out. I wish I would have gotten my product from someone who could fit me and help me trouble shoot my way through the fittings and sizing and what to expect. I have been on my own for this and it’s frustrating. You see my scores aren’t that good and have been struggling with mask fits for the entire 2 weeks. My sleep has been worse since starting. I know others feel that way too and there is an adjustment curve for this, but I have had to figure it out for myself. My 2 week check with someone is not until 1 month. I reached out once for an air flow adjustment I couldn’t make on my own and it took a week for someone to get back to me. I wish I would have gone in a different direction
Response from Sleep DoctorMay 12, 2026
Jill, thank you for taking the time to share your experience, and we’re truly sorry to hear how frustrating and isolating this adjustment period has felt for you.
We completely understand that starting CPAP therapy can be overwhelming, especially when dealing with mask fit issues, leaks, pressure adjustments, and disrupted sleep all at once. While there is often an adjustment curve with therapy, we understand how discouraging it can feel when you’re trying to navigate those challenges on your own.
We do show that our clinical team reviewed your data, reached out to you directly, left a voicemail, and made adjustments to your device settings to help improve comfort and therapy effectiveness. Recommendations were also provided regarding mask leaks, humidity, and additional options that may help during the adjustment process. A follow-up scheduling link was also sent so you could book a visit at your convenience, though we do show that specific appointment date was selected during booking. If assistance is needed sooner, we absolutely encourage selecting an earlier available appointment whenever possible.
CPAP therapy unfortunately is not always an immediate fix, and for many patients it can take several weeks before sleep quality and symptoms begin to noticeably improve. That said, we absolutely understand your concerns and are truly sorry the process has felt difficult so far.
Please continue reaching out if there’s anything we can do to help support you through this process. We genuinely want to help make your therapy as comfortable and successful as possible.Thank you again for your feedback — it truly helps us continue improving our patient support and service. We're here to help!
CS
Clifford S.
The Sleep Doctor sight automatically signs you up for recurring deliveries of the same item
The Sleep Doctor sight automatically turns a request for a single purchase into a subscription to have the item delivered every 3 months. This was not apparent in the order, and the only way to cancel the "subscription" is to go to their website, wade through explanations, contact them twice, and finally get relief. They did reverse the sneaky "subscription," but this is clearly a racket. There should be a simple way to order a single time without invoking a subscription. If the company wants to put an additional question on the website about extending the order into a "subscription" it should be clearly marked, and not an automatic check or an opt out. Finally, the method for canceling a "subscription" should be simple and not hidden behind mounds of verbiage and multiple emails.
Response from Sleep DoctorMay 5, 2026
Hi Clifford! Thank you for your feedback, and we’re sorry for any confusion this caused.
To clarify, subscriptions are not created manually by our team on the backend—they are selected at the time of checkout. On our website there are two options available: a one-time purchase or a “Subscribe & Save” option, which includes a 15% discount for recurring deliveries.
In your case, the subscription was created through the initial order selection at checkout. Once we were contacted, we did respond to your inquiry and processed your request to reverse and remove the subscription as requested.
We’re truly sorry for the frustration and any misunderstanding around this process, and we appreciate you taking the time to share your feedback. If there’s anything further we can help with, please let us know—we’re here to help.
AM
Amber McLaughlin G.
When it came time to buy supplies
When it came time to buy supplies, Sleep Doctor was very quick in giving me a quote for what I needed as well as knowing what equipment I needed. However, their pricing was 3x the cost of the same appliance from Amazon.
RJ
Rosanne J.
I want my report sent directly to me
I want my report sent directly to me. I do not want to have a meeting with a respiratory therapist to review my study or try to sell me equipment. Rosanne Jacobs
Response from Sleep DoctorOct 9, 2024
Hi Roseanne - Thank you for reaching out and for your feedback. We can absolutely send your results to you directly. We offer a free consultation to go over your sleep study data with one of our clinical specialists because we know how confusing these reports can be on their own. If there is anything else you need, please reach out to us at [email protected].
Best,
Aaron
AS
Alexander S.
My doc prescribed me an ASV machine
My doc prescribed me an ASV machine. So I called them for a price.
They wanted to charge me $4.5K, while most of other websites sell it for $3K.
Have a great day
