Reframe: Drink Less & ThriveReviews of reframeapp.com

The app has some fantastic features. One of the very best features that keeps a lot of people engaged and returning to the app (according to both app members and a news article that interviewed the creators) was being able to attend group Zoom meetings. This is the thing that sets it apart from similar apps. These meetings are led by coaches and create a wonderful sense of support and community. The meetings are absolutely fantastic. There are so many different topics covered so something for everyone regardless of the journey you’re on regarding alcohol. The problem is because of the time zone difference if you are in Australia or New Zealand there are only a few meetings a week you can go to — whereas if you are in the US there are several (up to 9 meetings per day!!!!) . The coach that covered a 5:30 pm Australian /NZ (ps a lot of UK and European residents attended this as well) time meeting is on leave and Reframe have completely dropped the ball (for approx. 3 weeks now) despite many messages from attendees of that meeting and despite messages from several of the coaches. Reframe has done nothing to fill this spot for the last few weeks. Some of the coaches (Who run the meetings) have stepped up out of the goodness of their hearts at 3am their US time! to host this meeting and make it possible — this is obviously unsustainable. There have also been scheduled meetings that many attendees show up for and there is no coach. We’ve discovered this is not the coaches fault but rather scheduling complacency from Reframe.The coaches are truly amazing. The support and interest from the company itself is absolutely appalling. There are qualified people in Australia who have mentioned they are willing to host those meetings. Absolutely no response from Reframe. Crickets. Nothing. Despite many members reaching out to Reframe. Incredibly disappointing. When you attend these meetings most people say they would be lost without them - even from USA attendees. With over 6 million subscribers, I am pretty sure the coffers would allow for one meeting per day in Australia (or Australian later afternoon time zone that would allow for NZ and European attendees) , which is when a lot of people are triggered to drink. Many of of the meetings in the US are later in the day for them. My subscription runs out next month and I am seriously considering not resubscribing because of this, I know of others who are also in the community who are possibly not re joining because of this. I am happy to pay their annual cost — but not if there is such a great gap in who the resources are allocated to. They should tell you before you subscribe that if you are in Southern Hemisphere there will be very little possibility for attending the meetings. Love the content. Super disappointed in support/follow-up and Reframe’s disinterest and lack of response to many many members reaching out for clarification on future meetings. Seems money making is more important than a true sense of what the app was originally designed for.

Reframe has made a tremendous impact on my life. It has given me structure and support from the community of Reframers. I have learned so much from the daily check-in's and lessons. I have benefitted from the shame-free approach and continue to improve.

I was charged close to $200, in 2 separate charges, for a renewal I didn’t want and had not authorized. I have been trying for over 2 weeks to get a refund. They finally refunded the smaller of the two charges but continue to stonewall me on the larger one. While I have no complaint about the application itself, the customer service is appalling.

Reframe wraps the learning and community suport needed for recovery into one platform. The community ethos of open tolerance and love is healing. I am so glad I found it as the main tool to help me get sober. Only downside--some of the tech behind the app feels clunky.

Reframe is saving my life. It’s where you can find a truly supportive and judgement free community (the reframbly)! I’ll keep renewing every year.

I love this Reframe App! It has so much valuable neuroscience information and an amazing supportive community! I joined on cutback and ended up switching to Alcohol Free because I felt SO much better!! 26 months AF

Reframe is home to an amazing community of people and full of compassionate, knowledgeable coaches. The forum, the meetings, the coaches, the PEOPLE, the daily tasks help make sobriety possible.

I have been trying to cancel my subscription. It isn't possible in the app, in the Google Play store or on the website. I have emailed help @reframeapp.com, support @reframeapp.com, and hello @reframeapp.com and can get no response! Ridiculous how they make it IMPOSSIBLE to cancel. Stay away!!