Reframe: Drink Less & ThriveReviews of reframeapp.com

Charged me when I'd cancelled. Fascinated to know how I'd managed to kick the habit and then went totally quiet when asked for refund of yet another quarterly payment. Never used the app. Very disappointed with their behaviour. could turn a man to drink...

Reframe charged my card for an annual prescription before my 7 day trial period had ended. I notified them by email that I did not want the subscription but they did not honor my request and charged my card anyway. They are now unresponsive. Avoid this company.

"AA isn't for everyone but reframe is" The implication that a real alcoholic can find success by trying to control and enjoy his drinking with moderation and learning science is ignorant, irresponsible, but most importantly DANGEROUS. You may lead people to hospitals, jails, or worse with this misleading message.

My experience with Reframe's billing and customer support has been extremely disappointing. After a trial, I was charged HUF 49,990 for an annual subscription. I cancelled shortly afterwards and contacted support to request a refund. Support initially responded, asked me questions about the cancellation, and indicated they were willing to help. Once I confirmed that I simply wanted the subscription cancelled and the annual payment refunded, communication effectively stopped. I sent follow-ups and ultimately a final email. Still no resolution. Apple has refunded a separate HUF 1,990 Reframe transaction, but the HUF 49,990 annual subscription charge remains outstanding. A company is of course entitled to reject a refund request. What I find unacceptable is acknowledging a customer’s issue and then simply ceasing to respond. One star for the way this has been handled. Update — October 8, 2026: Sorry, but your public apology has still not translated into an actual resolution. I have already contacted your support team repeatedly. Your latest email simply directed me back to Apple. Apple refunded the separate HUF 1,990 trial-week charge. The HUF 49,990 annual subscription remains unrefunded. You have also still failed to confirm whether my account and personal data have been permanently deleted, despite my explicit request. Publicly offering to investigate while privately sending me elsewhere is not resolving the problem. The way this has been handled is frankly pathetic.

£119.19 taken from my bank and refusing a refund even when I haven’t even used the app. AVOID downloading it at all costs. Now I have the hassle of having to take this further.

If you purchase this app through an ad such as Facebook, there is no way to cancel without contacting support. Support will not immediately give you back your money, in fact, I am still fighting for it. They are predatory, and what they are doing is illegal. DO NOT PURCHASE THIS APP!! Update - I was able to get a refund.

Perhaps this works for some people. It wasn't my thing. I put in the work but it just didn't do it for me. So, ok... i paid for the first year. I used it intermittently for about 3 months of the first year. I quickly realized it wasn't for me so I canceled and called it a loss.... or... so I thought. A year later I'm charged $120 for the renewal. My fault! Thinking i canceled when seemingly, I did not! Within 24 hours of this charge I contacted "support" and requested a refund along with officially canceling. I'm sure there's a way to see I've not used this app on their end. Crickets. I followed up about 15 times or so with no response. Finally, I did the thing I never do, threatened to leave bad reviews until i could speak with someone to discuss. I never leave bad reviews. Ever. I then, get a response 'so sorry you were in the wrong department. We'll forward this to the correct place to get you taken care of.' 3 days with no follow up. Within that time, i emailed again. crickets. I do take responsibility for not canceling when I thought I did however, I think it's wrong to not accommodate for a mistake but to completely ignore my request for a review seems a bit scammy.

Here is what happened. I got a receipt from Reframe on September 3 for a charge of $69.99. I immediately email the company to cancel the subscription (which I didn't even know I had) and get a refund. I received an email stating that they the refund request has been forwarded to the department handling those. I checked my credit card on September 16, didn't see a refund, and sent another email. Now they are just ignoring me. I finally called my credit card company to deny the charges.