Juliana
I bought a coat that never arrived and…
I bought a coat that never arrived and when I inquired about my order it took forever for them to figure out what was wrong. Then I was finally informed that DHL had said I refused the order even though I was never contacted in any way about a delivery. I was promised to be reimbursed but instead received credit note to order again even tho they don’t even sell the product I bought anymore. All of this process has been taking 3 MONTHS! After receiving the voucher I asked for my refund and got an automated bot response telling me to return the products that I have never received.
Response from pinqponq.comOct 1, 2025
Dear Juliana 🔵🔴, thank you for your feedback. We're truly sorry to hear about your experience 😔 — this definitely isn't the smooth journey we want our customers to go through. While it's correct that you received a credit note, which in our system is the equivalent of a refund , we completely understand that the communication around this could have been much clearer. The DHL issue and the delay in resolution — we totally get how frustrating that must've been 📦. We also recognize that receiving an automated message about returning items you never got just added to the confusion 🤖 Not ideal, and we sincerely apologize.😢 Thank you for your patience throughout this process ! We’ll continue working to improve so situations like this are handled faster and more clearly. If there’s anything else we can help with, don’t hesitate to reach out. Your pinqponq Customer Happiness Team