OMTechReviews of omtech.com

Response from OMTechFeb 10, 2024

Hello Rigobert, We apologize for the services received. Omtech prides itself on being responsive and providing correct information. However, our Customer Services team failed to do so and we understand the frustration and inconvenience this caused. Now that our Operation manager has assisted in fixing the logistics issue we have sent you a separate email to rectify the situation. We look forward to your response. Thank you!  OMTechLaser Customer Support

Response from OMTechJan 8, 2024

Hello Jessie, Our apologies for any inconveniences. Currently our sales reps are only available via appointment. We are working on expanding our sales department to better meet our guest needs. Your last sales appointment was in December and we have asked the same sales rep to contact you as soon as they are available. . Thank you!  OMTechLaser Customer Support

Response from OMTechJan 10, 2024

Hello Jordi, We understand you disappointment. Our sales team could not contact you via phone on 12/20/2023 as your number is a international phone number. Our sincerest apologies we are working on making international calling a option for our team. However our sales team did reach out via email to explain the issue and offer services via email. They have not received a response and sent a follow-up email on 1/9/2024. Please contact us at your earliest conveniences. We appreciate your business! Thank you OMTechLaser Customer Support