OMTechReviews of omtech.com

I emailed the company and was sent 2 quotes from Summer Rose Hensley, I picked one and asked for her number so I could call and place the order. No response for days so I called the company and was told she would call me right back. After waiting hours i called back and was again told she would call. Guess what, no call again. If the sales team is this unresponsive I'm starting to rethink my purchase plans b/c tech support might be even worse. Response to vendor, you can save the call, your sale ended yesterday so I purchased from another company.

First laser arrived with the coolant leaking throughout, customer service was good and arranged for machine to be sent back and a new one sent out. Second machine I never got running as there were issues with gantry alignment and the laser head focusing. After back and forth with customer service/technical assistance, I decided it wasn’t the machine for me, so I returned it. Customer service was decent, can’t however recommend the product.

your web site is hard to navigate. I tried to download one of the free designs and never got it to work. make it easier and more understandable.

I received my K40 with some scratches. While it doesn't affect its performance, it's not what I expected. Nobody wants to receive a machine that's less than perfect. This shows how roughly it was handled and packaged. Now I'm worried there might be internal damage, who knows

OmtechLaser's user manual is incredibly difficult to follow. It's poorly written and lacks clear instructions, making the setup process confusing and frustrating. I had to seek external help just to get the machine running properly.

I’ve sent several emails called and I’ve chatted with a representative . It has gone no where . Extremely frustrating when I’ve spent a lot of money on this product and nothing has been resolved . I constantly get the reply that we will respond in 24 to 48hrs . My machine is broken that I’ve had for 2 months . I just want to return it and get a different machine. I’m not asking for a refund I’ve been very patient but there comes a time when it’s frustrating. I’ve asked for a time line so I know if I need to cancel my orders that I’ve received. I worked hard to get my business and it’s not a good look to cancel orders. So it’d not looking good for them either.

Not impressed, customer service is near to none. Ordered a 60 watt laser tube that was shown to be in stock, received an email after I purchased it that it was not in stock and delivery would be delayed 8 - 14 days... Received a package but it was not a laser tube as described on my receipt, but a Drywall Sander. Contacted customer support via the website and was told I'd need to email... so what's the point of the online service? My guess, just to drive initial sales. So I emailed my purchase number and description of what happened. After the waiting period (timezones across seas) I was told I had to send photos of the labels, sku numbers, and product so they could see what went wrong. Again had to wait for reply, which was just to send me the return label and instructions on how to return the item. I was then emailed that the correct item was being shipped. That's it. No offer for a discount or any type of refund, just a request to review the service, so there you have it. With the amount of competition available in the market, one chance is really all a company has anymore to right any wrongs.

Just a follow up on my disappointment with OMTech. I managed to locate a very knowledgeable and kind local college teacher who took pity on me. Keep in mind, I’ve had my 80 watt machine over a year, but never managed to do much because the beam alignment was frustrating me … there was virtually no customer support. When the gent came to set my machine up, he took out each mirror. They were, (his words) “horrible”. Scratched. I told OMTech, because I sure in hell had nothing to do with it. “If that is the case” (scratched), they want photos, which means I’d need to take them out. Nope. It is working… I’ll buy my own mirrors. I simply thought someone might wonder if they could improve my experience… and help. But no… I’m on my own, and should you buy an OMTech laser, you’ll have done as I have.. bought a paddle for your own ass. Also, the only interest shown by OMTech was when I left my review. To me, that is sad. They have my money and, it seems, no further interest.