OMTechReviews of omtech.com

Phone support is excellent. They understand the problem and told me how to fix it. There was an issue with my controller and they walked me through the process on how to program it. Thank you Omtech.

Love my machine 80w CO2 laser MF2028-80 All works perfect, the only thing was that it was leaking water from one of the hoses inside the machine. My daughter notice it and i was able to fix it my self. Other than that great machine and quality.

Not impressed, customer service is near to none. Ordered a 60 watt laser tube that was shown to be in stock, received an email after I purchased it that it was not in stock and delivery would be delayed 8 - 14 days... Received a package but it was not a laser tube as described on my receipt, but a Drywall Sander. Contacted customer support via the website and was told I'd need to email... so what's the point of the online service? My guess, just to drive initial sales. So I emailed my purchase number and description of what happened. After the waiting period (timezones across seas) I was told I had to send photos of the labels, sku numbers, and product so they could see what went wrong. Again had to wait for reply, which was just to send me the return label and instructions on how to return the item. I was then emailed that the correct item was being shipped. That's it. No offer for a discount or any type of refund, just a request to review the service, so there you have it. With the amount of competition available in the market, one chance is really all a company has anymore to right any wrongs.

Wir haben mittlerweile 2 Laser sowie Zusatzteile bei Omtech gekauft & sind einfach super zufrieden. Sowohl mit den Produkten als auch mit dem wunderbaren Kundenservice, der bei Anliegen immer super schnell weiterhilft. So etwas gibt es nicht mehr oft & auch jetzt am Sonntag habe ich innerhalb von 20 Minuten eine Antwort auf meine Frage bekommen und auch meine Bitte wurde direkt umgesetzt. Liebes Omtech-Team, vielen Dank dafür & macht weiter so! :-)

Just a follow up on my disappointment with OMTech. I managed to locate a very knowledgeable and kind local college teacher who took pity on me. Keep in mind, I’ve had my 80 watt machine over a year, but never managed to do much because the beam alignment was frustrating me … there was virtually no customer support. When the gent came to set my machine up, he took out each mirror. They were, (his words) “horrible”. Scratched. I told OMTech, because I sure in hell had nothing to do with it. “If that is the case” (scratched), they want photos, which means I’d need to take them out. Nope. It is working… I’ll buy my own mirrors. I simply thought someone might wonder if they could improve my experience… and help. But no… I’m on my own, and should you buy an OMTech laser, you’ll have done as I have.. bought a paddle for your own ass. Also, the only interest shown by OMTech was when I left my review. To me, that is sad. They have my money and, it seems, no further interest.

Set up a sales call and spoke with Matthew. Worked out all the prices and sent Tax exempt number in waited a week with no Quote. Called left message for Matthew no response. After multiple emails and a second call Matthew called back say my quote slipped through the cracks. Was told i would have quote in 24 hours. 3 Days later finally got quote and it was completly wrong. Called back again asked for supervisor was told i would get call back that day. 2 days later still waiting for call. I would advise looking for another brand like i am.

I bought the B10 Light diode laser direct from OMTech. I have never owned a laser and bought it to compliment my Shop Sabre router. I wanted to be able to pretty much do it all. The laser was as advertised. It came very well packaged direct from OMTech and delivered very quickly too. I think right around a week. When I first unpacked it I did notice that it looks to have been used. The diode laser module had the plastic wrap rolled up like someone started taking it off and couldn't leaving it partially on kinda like a straw wrapper, the module also had soot and smoke residue around the laser opening on bottom along with some light scratches on the unit itself. When I put it together one of the belt tightening screws has been partially stripped and binds. Maybe I got a return unit? The assembly and instructions were simple and straight forward. I had everything assembled in no time. This little laser is VERY robust its sturdy and heavier than expected. Looks to be very well made. The unit as a whole seems to work fine. The gantry doesn't slide very smooth but seems to work okay nonetheless. I decided not to return it because its an inexpensive machine and it wasn't bad enough to warrant the hassle of a return. Like I said before it seems to work okay but, I cant get it to replicate what is advertised on the commercial. I have been trying to get it to cut through 1/4 inch wood without success, even after 30 passes at full power different focal points and slow and everything in between! I'm going to keep trying i'm sure being a newbie I might be missing something simple. The software is easy and intuitive with tons of options on how to do things. I will say this laser is fun to use! Its super fun and makes your creative side run wild. I am getting tons of ideas of things to create and do on this little machine. I'm having a blast and by the way did I mention its fun!?!?!

From ordering online to the shipping partners, it was a smooth transaction. Unit came in great shape and was packed very well.