OMTechWe garnered over ten years of experience in the laser engraving industry before launching OMTech out of Anaheim, California. We believe in US-based customer service and technical support, so our skilled laser technicians and 30-year industry veterans are here to solve customer problems efficiently and effectively. This brand has grown into the largest online seller of laser engravers. Our mission: to make quality laser machines accessible to all.
OMTech (omtech.com) has 443 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Art & Handicraft · DIAMOND SPRINGS, California
Excellent
Art & Handicraft · Van Nuys, California
Excellent
Art & Handicraft · San Rafael, California, California
Excellent
Art & Handicraft · Santa Ana, California
Excellent
Showing 240 reviews with 5 stars · Clear filters
Colin R.
I had an electrical problem with a K40+. The hi-voltage power supply failed. Considering I am in the UK and the time difference with the customer service & tech dept, the service was amazing! As long as you call (on a provided UK number) at California time, they answer promptly. The replacement parts required arrived within a few days as they have many parts held ready here in UK. Great service and very helpful.
Justin R.
I have had my 80w CO2 2435AF for about three years. When I received the machine I made sure my mirrors were properly aligned and went to work. Awesome cutting and engraving power (18mm lense, 2 in focal length). I recently had to call for support after getting a rotary. My mistake… I reset the machine after connecting the rotary and when the laser head was returning to origin it collided with the rotary and damaged the laser head. Easy to order a replacement for a good price. Upon placing this order I found the reverse mirror alignment tool. This tool is awesome and a huge time saver! Thanks for the great tool and support OMTech!
Jim F.
I am so excited for my Pronto 35 to arrive! I ordered the 90W to pair with my CNC machine and I like how big the workbed was while still being compact enough for my garage workshop. This is my first OMTech machine and I've been working with lasers for around 8years. Can't wait to see how it meets my expectations.
Lincoln
The machine arrived and was easy to set up, but the inline fan didn't work. Support eventually helped with a replacement, though response time could be faster.
Robbe T.
Top co² laser van 60 wat gekocht in Mei 2024. Mijn volgende laser wordt zeker ook een van Omtech, Klantenservice vanuit Duitsland heeft me prima geholpen met mijn vragen. De laser is nu 1.5 jaar oud en is nog in perfecte staat.
Lina T.
Omtech customer service is great. They answer quickly either in their website chat or through email. Great experience!
James S.
In Janurary, i faced a computer connection issue with my Omtech laser. After several rounds of back and forth with their support team, they confirmed it was a warranty covered problem, thank God! Omtech sent me a brand new Polar at no cost and even provided a shipping label to return the old one!
Shawna W.
I own two OMTech lasers — a 60W and an 80W — and I absolutely love them. Both machines are reliable, powerful, and deliver consistent, professional results. The 60W is great for detailed engraving, while the 80W handles thicker materials and larger projects with ease. They’ve been a great value for the performance they offer and have become essential tools in my workshop. I’m already dreaming of adding a fiber laser to the mix next.