OMTechWe garnered over ten years of experience in the laser engraving industry before launching OMTech out of Anaheim, California. We believe in US-based customer service and technical support, so our skilled laser technicians and 30-year industry veterans are here to solve customer problems efficiently and effectively. This brand has grown into the largest online seller of laser engravers. Our mission: to make quality laser machines accessible to all.
OMTech (omtech.com) has 443 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Art & Handicraft · DIAMOND SPRINGS, California
Excellent
Art & Handicraft · Van Nuys, California
Excellent
Art & Handicraft · San Rafael, California, California
Excellent
Art & Handicraft · Santa Ana, California
Excellent
443 approved reviews, newest moderated first
Ben S.
Omtech took care of the return no problem. I spoke to fast Thank you for the great service.
Response from OMTechJan 3, 2024
Hello Ben, Please note we can be reached via phone (949)438-4949 during the business hours of 8:00AM - 5:00PM PST Monday-Friday. As well as via email [email protected] as listed on our website. We have reached out to via email to assist with resolving the situation. Thank you OMTechLaser Customer Support
Jose V.
Buenas feliz año nuevo señor murphy Por favor me podrian ayudar mandando los 2 codigos para el asesoramiento gratuito de las 2 maquinas ya que me meto a solicitar la cita para el asesoramiento y me dicen que tengo que pagar 49 $ y cuando compre las máquinas me dijeron que el asesoramiento era gratuito y te pido por favor que me ayudes ya van a hacer 2 meses y no e podido usar las maquinas yo solo hablo español muchas gracias por tu apoyo DIOS TE BENDIGA GRANDEMENTE
Response from OMTechJan 10, 2024
Hola José, Murphy se comunicó con usted por correo electrónico para ayudarlo más. ¡Appreciators tu negocio! Gracias OMTechLaser
Jackie B.
I never received the download.
Response from OMTechJan 3, 2024
Hello Jackie! Please accept our apologies for the delay on the SVG file. We have sent you an email and look forward to your response. OMTechLaser Customer Support
Intervention
Placed order 15 days ago. Purchase still not delivered, and no word on when order will ship.
Response from OMTechJan 3, 2024
Hello Matthew! We apologize for any inconvenience your order is a pre-sale order and ships within 20 days of the purchase date (excluding weekends and holidays). We have sent you an email as well to further assist you! We appreciate your business! Thank you OMTechLaser Customer Support
Robert G.
Purchased the AF2028-80watt Laser, my first real laser machine, delivery was a lot earlier than I expected, some screwheads were broken on the box, no easy lifting off so unpacking was the only challenge. Unit looks nice (not junk) I did have to tweak the laser alignment, I've been running the machine through a few tests, it came with Light Burn (promo), added a OMTech Chiller and very pleased so far, no regrets.
Sherry
Ordered the OMTech 80w 20x28 laser, shipping was extremely fast. Had laser up and running within a week , needed a dedicated breaker line from an electrician but so far everything has been smooth and laser works great
Sammy
I purchased the OMTech K40+. An excellent machine. Came ready for LightBurn, Air Assist, digital display, the works. I purchased it on Black Friday so the deal was excellent. Not to mention customer support, excellent, fast, very helpful. 5 Stars for me.
David L.
Purchased from the Black Friday sale. I’m coming to OMTech as a non OMTech (experienced) diode tinker/hobbyist, that has turned some ideas into some products. OMTech kept coming up in the research and the more I looked into them the more positive testimonials I found. I am now the happy owner of an AF60WCO2. The machine is absolutely fabulous!! Cutting is my main focus. It arrived pretty quick, was well packaged and is very sturdy. Nothing was missing, broken or needed any post shipping attention. Minimal assembly and setup was needed. The first run was the materials test from the website (LightBurn). No adjustments were needed, the machine was completely dialed in. I am definitely a reference-able customer :). Haven’t needed support, so cannot comment on that - but the machine is great, the chiller works well and I’m a happy camper with OMTech Lasers!