OMTechWe garnered over ten years of experience in the laser engraving industry before launching OMTech out of Anaheim, California. We believe in US-based customer service and technical support, so our skilled laser technicians and 30-year industry veterans are here to solve customer problems efficiently and effectively. This brand has grown into the largest online seller of laser engravers. Our mission: to make quality laser machines accessible to all.
OMTech (omtech.com) has 443 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Art & Handicraft · DIAMOND SPRINGS, California
Excellent
Art & Handicraft · Van Nuys, California
Excellent
Art & Handicraft · San Rafael, California, California
Excellent
Art & Handicraft · Santa Ana, California
Excellent
443 approved reviews, newest moderated first
Troy C.
Shipping was fast! Setup was easy, quick, and intuitive! The machine has been working great right out of the box. I feel like this machine is a steal compared to the more expensive Glowforge machines, which are smaller and less powerful. I'm glad I chose Omtech!
David
My rating is as of this moment, where mt two week old machine is down awaiting parts. When I received the machine it looked well built with cleanly installed electronics and wiring. The machine had a failed safety interlock on arrival but the laser alignment was right on. I do not like the free floating grid that does not have a 0,0 alignment edge. Having to have to contact technical support several times has had mixed results. First line support was mediocre resulting in a 24hr wait for next level. Was also directed to a email based support. The next level was much more knowledgeable and helpful. The email based support is useless unless you don't mind that they truly do not read your descriptions and then send your meadorce responses every 24 hours. I guess if you have a month or so you might get somewhere.
Response from OMTechDec 12, 2023
Hello David, We appreciate your feedback. Please accept our sincerest apologies for the service provided. We are working really hard to improve our tier 1 services to better assist our guest in a timely manner. Thank you . OMTechLaser Customer Support
Brett T.
Fast shiping and the equiment was undamaged.
Robert M.
What made me purchase OMTech's MF1220-50-50W CO2 LASER ENGRAVER CUTTING MACHINE is the abundance of users on YouTube, actual users who demo products. I believe anything I need to learn or do has a person who has already done it and explains on YouTube or Forums. Plus they point out the features of product applied to their demo.
Ches M.
I ordered the laser on November 16th. I confirmed before ordering that it was in stock and it would ship out. After confirmation I placed my order. I got the rotator in last week and I checked the status of the order and was told the unit would ship out between the 7 - 14 day mark from the order date. I called today and finally was told that the unit sold out and would be 30 days before it could ship. Was told it was because I ordered on Black Friday. Then after correcting customer service I was told I ordered a presale unit. After getting customer service to look again at the order they agreed it was not a presale order. I tried to see what units you have in stock because I was willing to upgrade to a larger unit but no help there either. I am starting to regret this choice of purchase for my laser.
Response from OMTechDec 5, 2023
Hello Ches, Please note Omtech doesn't stand by the services that has been provided to you via email. Your email ticket has been assigned to a supervisor and they have reached out to assist with resolving this situation ASAP. Please respond to the email at your earliest convinces. We appreciate your business! Thank you OMTechLaser Customer Support
Rob B.
Turns out you have to pay for service after you receive your new machine. Recived the reusable crate with a 4 inche screw with the hex head broke off, so I had to break the crate apart hoping there where no issues and wouldnt need the crate to return it. Turns out it doesn't work for what I need, their material specs are not even close. I already have a different brand and everything runs fine. I figure I'll get in touch with tech support for some assistance thinking maybe there is an issue with the machine if none of the specs work. Surprise, as a new customer you have to pay for tech support. No thanks, I am taking the additional loss to my business and production schedule and returning the machine. I will take my chances elsewhere. Bad business decision trying out Omtech.
Response from OMTechDec 5, 2023
Hello Rob, We truly apologize for the inconvenience. Please note all of our guest who purchase through www.omtechlaser.com received two free VTS appointments which is a 45 minutes zoom meeting. We do provide the promo codes to use at check out. After the first two free meetings you do have to purchase additional virtual tech support appointments. However tech support via phone and email are indeed free. We see the item, arrived with a few screws for the packaging material broken but the item wasn't damaged or defective. We are aware that the promo codes for the VTS meetings were not offered in your email threads until you stated you would like to return due to our VTS meetings being advertise at certain price, that was are mistake. However please note Omtech would have done everything we could to get your unit to work to your liking on a VTS appointment. We appreciate your business! OMTechLaser Senior Customer Support
Srdjan D.
So far, so good. Shipping was a breeze. I am still testing the machine and I may say that is a good one especially because I combined the Halloween discount with a Honey discount code and got an amazing price. I am planning to upgrade the Polar 350 with a Ruida external controller.
Jennifer M.
7.9 x 7.9 inch engraving area is a decent size for engraving multiple small items at once or larger plates and signs. A good balance.