OMTechReviews of omtech.com

Have ordered a lens, got wrong one shipped. Delivery took extremely long Seller has shipped a replacement one

I really wanted to love this laser. Build quality looks great and the design is solid but unfortunately, I’ve spent more time troubleshooting than actually using it. Out of the box, I ran into issues that made the machine unusable. I followed all the recommended support steps, including taking it apart and running tests myself and recording video to send to support, I even documented arcing issues that clearly point to a hardware problem. Support has been slow to respond — with over 12-24 hours between each message — and so far, I still don’t have a working unit. It’s frustrating to spend this kind of money only to end up acting as my own repair tech right away. Hoping this gets resolved soon, and if it does, I’ll update this review. But as of now, it’s been a disappointing experience for a brand new machine as I was able to do one job and now it’s a paperweight in pieces while I wait. Edit - 12 Nov After about a week of back and forth OMtech did send me another unit and the shipping was quick. This new machine does have a faint grinding sounds like one of the exhaust fans but it is working much better. The cuts seem a little inconsistent as the farther to the right I go on the bed, the less consistent my cuts are on 1/8 birch plywood. Time will tell but I’m happy to have a new, working machine.

Parts delivery was kinda slow our laser was down for a week. Otherwise I would give 5 stars

Very good learning fast even though I have not previous even touched a laser. wish it had a camera

Ran into a couple little issues involved in a crack tube. But the staff an omtech, pulled through nicely after using the machine. It's a very smooth operation. I'm glad I made the choice. I just wish the problems that arrived weren't there. So far I would recommend

The overall service was great. I was able to get my laser back up and running. The speed of the communication was terrible. Only one or two emails in the middle of the night mad for a extremely slow experience that took way longer than it should have.

So have had my Polar going on a year. There have been some small issues, nothing major in that time. I should add I bought a returned unit that was in good shape. 6 months warranty. When getting it there are upgrades that need to be made and some that just make using it better and easier. Things I think shouldn't have upped the price that much if they came out of the box. Those are the red dot, controller panel, and better designed lens holder. Air assist leaves a lot to desire so that could have been better also. They also unknown why put the ammeter in the back under the moving tube so you really can't see it. Why ????? Overall tho its cut and engraved good. Support has been okay. Nothing to hold a parade for. Its email and its slow and aggravating with the back and forth and sometimes they request really stupid stuff. Whether its a stall tatic or lost in translation who knows but they. Would I recommend it, yea.

I got my K40 laser engraver delivered and it it was easy to get started. I ended up having to realign the gantry because it was off square with the rails by 3/8 of an inch across the 14 inches. After that I realigned the laser and been making signs and tags every since. Seems to be a great quality machine. Definitely value for the price!