OMTechReviews of omtech.com

I just spent an additional $2000 to try to fix my 50W fiber laser. I installed it and the thing is still not working. In fact this thing has rarely worked. After a month of owning it, the laser head assembly failed. I replaced it on warranty and it ended up failing again six months later. When I received the laser initially, I contacted their support because it had been clear that they sent me a returned unit. They gave me a slight discount. Do not buy from this company. Yes, this is considered a budget laser, but that is assuming it works. I am now over $5500 in the hole 2 months out of warranty. I tried to use it for engraving aerospace components as a 1 person machine shop, but it only worked for one project. I have not only lost the $5500 for the laser and parts, but in reality lost over $20,000 in work that did not come back because this pos product caused me to send parts very late.

The customer service is horrendous. I ordered a PSU for my CO2 laser and the one I got was faulty. I reported it back on the day of the receipt as well as expecting questions, I meticulously recorded 2 videos showing clearly that the wiring was done correctly, the lcd is working, laser signal is received, yet no laser power. To state the fact, I'm not upset about receiving a faulty product. This does happen, but then the speed and willingness to remedy the situation tells everything you need to know about a business. Omtech customer service deliberately started wasting my time suggesting nonsensical "solutions" and asking questions repeatedly, that were shown on the videos as well as explained clearly. So far no replacement nor refund was offered. It is extremely frustrating and infuriating that they think this is normal and they can get away with it.

Fault Resolved Under Warranty, but Disappointing After-Sales Support I purchased the OMTech Turbo 646 brand new, but unfortunately, it failed after less than 30 minutes of use. After identifying and replacing a blown fuse, I managed to restore power, but the laser would no longer fire. What followed was a frustrating experience with OMTech’s after-sales support. Communication was generally limited to one brief email per day, with repeated requests to carry out electrical tests, take measurements and supply photographs and videos. I even purchased a multimeter specifically to help diagnose the fault. My biggest concern was the nature of some of the troubleshooting instructions. At one point, I was asked to undertake testing that involved cutting the factory high-voltage wiring and reconnecting it as part of a diagnostic procedure. I found this completely unreasonable for a brand-new machine. It felt like purchasing a new car, having it break down almost immediately, and then being asked by the manufacturer to cut and reconnect a fuel pipe yourself to identify the problem. Aside from the obvious safety concerns, I was worried about potentially damaging the machine further or compromising my warranty. I made it clear that I wasn’t comfortable undertaking this procedure and instead requested a replacement power supply. To OMTech’s credit, they eventually supplied both a replacement laser power supply and a replacement laser tube under warranty. After fitting the new power supply, the machine is now working correctly, without needing to replace the laser tube. I’m pleased the fault has been resolved, and I appreciate OMTech supplying the replacement components. However, the process took considerably longer than I would have expected, leaving the machine unusable for over a week and delaying my business production. I fully appreciate that manufacturing faults can happen, even with new equipment. My disappointment isn’t simply that the machine failed, but how the situation was handled afterwards. I purchased a working machine, not an electrical repair project. Customers shouldn’t be expected to undertake potentially dangerous electrical work on brand-new equipment before receiving appropriate warranty support. I’m now looking forward to putting the Turbo 646 to proper use, and I hope it proves reliable. However, while OMTech ultimately honoured its warranty obligations, the experience has affected my confidence in their after-sales support. I hope OMTech reviews its troubleshooting procedures and improves its response times, particularly for customers whose brand-new machines fail almost immediately.

Extremely disappointing customer service and unresolved refund I purchased an OMTech laser machine that failed twice due to what appeared to be the same faulty power supply issue. After multiple attempts to resolve the problem, OMTech eventually agreed to take the machine back and issue a refund. Unfortunately, despite agreeing to the return and refund, they have not processed the refund as promised. The process has taken so long that I also lost the 60-day window to dispute the original transaction through my credit card company. What is even more concerning is that OMTech later provided me with a transaction report as evidence of the refund/transaction, but the information on the report does not match my records and I have serious concerns about its accuracy. I have spent a significant amount of time trying to resolve this issue directly with OMTech, but I still do not have my refund. I would strongly recommend that anyone purchasing from OMTech keep detailed records of all communications, transactions, and agreements, and carefully monitor their credit card dispute deadlines. I hope OMTech will still resolve this matter and honor the refund they agreed to.

We own an OMTech 100W CO2 laser that we use for our small business. When the laser power supply failed during our busy season, we ordered a replacement directly from OMTech. The replacement power supply itself is working very well, and installation was easy. Our complaint is with the shipping process. We were not given an option to pay for faster or more conventional shipping. Instead, this critical replacement part was shipped through GOFO. Tracking information was vague and often not useful, and we had no reliable delivery window. Because our business depends on this machine, the uncertainty was extremely frustrating. When we contacted OMTech, we were told that this was simply the way they shipped the part. For an inexpensive accessory, that might be understandable. For a replacement component that can take a customer's laser completely out of service, I believe customers should at least have the option to pay for expedited shipping through a carrier that provides dependable tracking and delivery estimates. The part ultimately arrived safely and fixed our laser, and we're very pleased with its performance. My criticism is specifically about OMTech's fulfillment and shipping options for critical replacement parts. I hope they reconsider this policy.

Commande conséquente passée au début de juin, j'ai reçu une partie assez rapidement, mais il me manque deux éléments essentiels de ma commande et, trois mois plus tard (septembre 2026), je n'ai toujours rien reçu. Aucune réponse de leur part, aucun Email ne semble permettre de contacter quelqu'un. Ils semblent rester injoignables alors que plusieurs centaines d'euros sont en jeu. Leur service est devenu inacceptable.

BUYER BEWARE. We have spent over $15,000 with OMTech—a 40W laser, a 60W laser, TWO 80W lasers, and now a Spectra A3+ UV printer. The Spectra arrived defective straight out of the box. The vacuum table/bed grinds horribly, the machine has never been properly operational, and getting competent technical support has been an absolute joke. Apparently selling you the equipment is the priority. Supporting it once they have your money? Good luck. After FOUR lasers and $15,000+ spent, OMTech has permanently lost our business. We will be returning the Spectra, buying our UV printer elsewhere, and every future laser purchase will be from another brand. I used to recommend OMTech. Now I recommend buying from a company that actually stands behind the equipment it sells.

Zero customer service! Upon checking out, the auto complete form input my old address that I have no access to. Immediately realised my mistake and called the customer service number within 5 minutes of placing my order to explain the situation, I was promised that she would resolve the issue. Two hours later I receive an email that the order had been dispatched. So I call them again, speak to another person and they advise me that I need to speak to Evri as they cant now cancel the order, so I call Evri and they advise me that they have not in fact collected the order and that I need to speak to the retailer to have the address adjusted. Call back, placed on hold for ten mins, offered no solution other than a call back the next day, today is now the day and I've heard nothing at all other than an email from Evri saying they've now collected the order. I have no idea what's going to happen to my order! I don't know why OMTech bother answering the phone if they can't resolve simple issues!