OMTechReviews of omtech.com

By Murphy, I think I’ve got it! Murphy was well paced in his explanations and exceeded the expectations of my call. I now feel like I have the basics to begin and if/when I run into issues Murphy will be able to help and I won’t feel silly for asking for help.

I received my Polar Laser a couple weeks ago and yet have not powered it on. First I had to build a bend for the laser in my shop. Got to say this machine looks well constructed. Now that its on my bench I'm reading a watching videos learning about how to setup and use. It doesn't seems to be as easy as it says but I'm sure I will get there. Can't wait to start my first project. I have to say this because it bothers me. Page one of the manual talks about safety and wearing goggles for protection. You would think a laser manufacture that is worried about laser safety would enclose at least one pair of safety googles. After reading that I turned around and bought 2 pairs. One for me and one for whoever want to check out my new laser. Other than that, that is it, can't wait to power on and see what this beast can do.

I’ve sent several emails called and I’ve chatted with a representative . It has gone no where . Extremely frustrating when I’ve spent a lot of money on this product and nothing has been resolved . I constantly get the reply that we will respond in 24 to 48hrs . My machine is broken that I’ve had for 2 months . I just want to return it and get a different machine. I’m not asking for a refund I’ve been very patient but there comes a time when it’s frustrating. I’ve asked for a time line so I know if I need to cancel my orders that I’ve received. I worked hard to get my business and it’s not a good look to cancel orders. So it’d not looking good for them either.

I’m really struggling to get this thing running and to print. Just wish there were more and better instructions.

Great customer service. I had some issues setting up with new co2 and they where very helpful.

Omtech was able to help me with the introduction of their motherboard to my K40 Co2 laser from China. I found the process of cutting the wires on my ribbon cable was a bit beyond my skill set. So I returned their motherboard for a refund.

Product quality seems good. Haven't used it yet but everything looks good out of the box.

I ordered a AF2440 100w and it shipped the next day. It arrived quickly and was crated very well. The delivery driver was kind enough to help me put it in the shop. It was easy to setup with t h e help of videos from the Facebook Omtech group. My only minor complaint is the door is bent out about 1/2 an inch on one side. If I bend it back it might Crack the powdercoating. I didn't bother reporting it as I was expecting there would be some fit/finish possible issues for the price. I am really enjoying the laser and the things I can now create.