OMTechReviews of omtech.com

When I received the machine it was just broken and not working at all. I immediately tried to contact their tech support, but when I called their support line, all I got was an endless wait and an automated response. Asking for help by email was equally futile. Despite sending a detailed message outlining my problem and the steps I had taken, I received no response. It was as if their email support didn't even exist. Would not recommend anyone to buy from this company.

Update: since I cannot reply to Omtech's response and they are CLEARLY the most unprofessional company out there which is reflected by their insistent replies to argue with the customer and try to prove themselves right! Which they are still wrong in their response. There were several items still missing, as I stated in my original post here that were NEVER added, but it was sent to clicklease anyways. And we NEVER approved the invoice before it was sent to clicklease!! AGAIN, if you all were more worried about doing your job correctly instead of trying to prove me wrong, you would have caught this! The rotary and several other things were left off that we went over with the first rep that kept cutting me off! Just wow at the unprofessional mentality of this company. Other reviews I have found, state the same thing. And now you all trying to throw up who you were talking to, lol!!! My husband was right there the entire time. This place is ridiculous and not even recommended by clicklease, fyi!!! We are now going with a company that is recommended and has already been a thousand times better in customer service. Clicklease recommends like five different places and this bootleg place definitely isn't one of them! I am beyond flabbergasted at how you all argue with customers. You definitely won't stay in business with this nonsense! Good riddance!! We haven't even purchased our equipment yet and this company and customer service has been absolutely horrible. We tried to order our equipment last Friday only to have the representative cut me off repeatedly and never put the order in. I was told I would immediately be getting an invoice to approve which never came. I called back Saturday morning and sent an email. The representative I spoke to on Saturday confirmed that there was no order placed. She escalated our issues to a supervisor to call me on Monday. Fast forward to today, Monday it started off with emails from Omtech trying to CYA and they had the rude representative on the email threads!!! If this isn't unprofessional, I don't know what is. She responded trying to CYA and claims that the order wasn't placed because taxes were added and shouldn't have been but the order was in and on hold so to speak. I got an attachment of the order with half of the items missing that we were trying to order. I responded about this and how it was confirmed on Saturday that there was NO order in the system for us and that they were just trying to cover their tracks! A supervisor Michelle called me this afternoon and not only was just trying to take up for this representative, but wasn't listening to me either! I told her some of our items were missing that we were trying to order and that clearly the original representative wasn't doing her job properly and obviously was cutting me off and not listening!! Had she been listening, items would not have been missed. At this point, we told Michelle forget it, we are taking our business elsewhere and hung up! Well, that hasn't stopped Omtech! I just got a text from clicklease asking me to confirm my order which we never approved with Omtech. We were told the invoice had to be approved with Omtech first before it went to clicklease btw!!! So not only do they not listen to their potential customers, I guess they are trying to be shady and push the order through anyways. We have already called clicklease and let them know, we will NEVER be doing business with Omtech. My husband found them and said they were the cheapest. Cheapest isn't always better and in this case it's absolutely horrible! Don't get me started on the email response from the representative who cut me off on the phone. It was written so illiterate that I could barely comprehend it. Just wow!!!! Lost our business before it even got started. I'd stay far away from this company. I am in shock at how nonchalant the supervisor was and incomprehensible they all seem to be. Stay away. Buyer beware.

agent truly took time to ensure I was understanding his advise

The most awful and frustrating company I had to deal with, I was so lucky I purchased the machine on amazon marketplace or I would have lost my money. They difficult the returns and try to make u feel guilty about wanting to return the items. Offer you methods of returning just for you to accept and they say it is no longer possible to return things that way, try to make you take down your complaints with empty promises, I can't put into words how distressed this company made me feel and still is making me feel, the customer service is a nightmare, run away from them.

Ordered machine and received within 7 days. Delivery was great.

Update: Omtech have been in touch and assisted me in resolving the issue with the power supply unit. My emails were being received in their spam folder. After noticing this, omtech were very apologetic and sorted out the issue straight away. Thank you so much for this ☺️ Since having the laser from October 2023 there has been any issues. Only that there were a few bolts missing and the belt for the auto-zeroing was way too short. This was resolved. Forwarding onto the April, the power supply unit has stopped working. After trying tirelessly to get an over the phone technician to troubleshoot this, I was told that a refund would be given for the laser. As it was confirmed as faulty. I’m now still trying to chase omtech to sort out this issue. I’ve emailed, called and used their online chat endlessly. To be given a silent treatment from them. I operate a small business and the laser is needed. I am now running at lose due to omtechs lack of response or care. I am also over £1,700 out of pocket from a dead product.

I am disappointed because I have had this machine for nearly a month. It was a nightmare aligning the mirrors. I finally got that done, but I have not been able to make one project. I made "My First Project," but it didn't cut all the way through. Then I tried the material test card. It also didn't cut through and most of the engraving was faint. Then the laser won't fire. My mA meter says water protection is not on. I have scheduled an appointment with a virtual tech to try to get this problem fixed.

After an initial problem that was not Omtech's fault (a huge fire at the UK distribution centre), Omtech reached out and delivered a replacement. The aftersales support they have offered me has been excellent, thank you. Highly recommended.