OMTechReviews of omtech.com

I received my product ASAP

Love my machine. Had 2 user errors and had to contact support. Answered the phone immediately and talked to someone on my time, not a video call on China's time. Support stayed on the phone with me to make sure I we cutting and engraving. Will purchase my next laser from OMTech for sure.

I absolutely love my new laser! I purchased an AF-2028 which is the newer model and it arrived within 5 days which was amazing and after getting it all set up I've been really enjoying using it.

Omtech Laser's shipment took considerably longer than the estimated delivery time. The official website clearly showed that the product was in stock, but I still had to wait for a long time.

OmtechLaser's machines were breaking down so often that I had only been using them for three months and they had broken down 2-3 times, which was seriously disrupting my business operations and the downtime was taking a toll on my productivity and bottom line.

Got the Omtech AF2440 100 watt arrived in great shape got it out and started to check the mirrors. But no burn on the tape to the first mirror. Been working with tech support but a slow go. Got to the resistor test and its pointing to the tube being bad. I even ordered a spare power supply and got the same results. Now I get another email asking me to do the same tests all over again and resend the videos. I hope I got better response. or I got an expensive workbench!

I received my K40 with some scratches. While it doesn't affect its performance, it's not what I expected. Nobody wants to receive a machine that's less than perfect. This shows how roughly it was handled and packaged. Now I'm worried there might be internal damage, who knows

OmtechLaser's user manual is incredibly difficult to follow. It's poorly written and lacks clear instructions, making the setup process confusing and frustrating. I had to seek external help just to get the machine running properly.